Phillips Chrysler Jeep Dodge Ram

in and out real fast was told it would take about an hour to repair. done in 1 hour. great job to repair a recalled cruise control. I did ask for an oil change interval an was told it would take about an hour to repair. done in 1 hour. great job to repair a recalled cruise control. I did ask for an oil change interval and didn't get a straight answer More

Scheduled appointment Arrived for a 7;30 appointment...when I checked on status of car at 9;30 was told that my paperwork failed to get sent back to work area, thus car was Arrived for a 7;30 appointment...when I checked on status of car at 9;30 was told that my paperwork failed to get sent back to work area, thus car was still parked in holding area. I had an appointment work scheduled back at Citrus county and could not accept more wait time. Wanted to speak to service manager but was told he had someone in his office. While service manager tried several times to call my wife, we failed to connect with him as we both still have day-time jobs. I had an excellent buying experience but felt there was no "control in customer follow-up with customers in waiting area of service". I will never return nor will I recommend a friend. More

Very friendly and courteous Appointment was made they called to remind us . Arrived for appointment 15 before and they accepted vehicle immediately. With in 45 min vehicle was c Appointment was made they called to remind us . Arrived for appointment 15 before and they accepted vehicle immediately. With in 45 min vehicle was complete. Made a recall very painless. More

Great customer service Very pleased with Ronik, my sale agent, knowledgeable and courteous. Yesterday first time at the service department and all went very smooth and fast! Very pleased with Ronik, my sale agent, knowledgeable and courteous. Yesterday first time at the service department and all went very smooth and fast! Great! More

Direct and open dialogue No Hassle Matthew Hurd is an asset to your dealership. He is without a doubt a joy to do business with. His joyous and friendly manner reflects great honor, int Matthew Hurd is an asset to your dealership. He is without a doubt a joy to do business with. His joyous and friendly manner reflects great honor, integrity, and devotion to customer service and satisfaction. My wife and I have bought two vehicles from Mr. Hurd in the last seven months 1 new 2018 Durango and 1 used 2008 Dodge 1500. More

100,000 mile service appointment Appointment scheduled for 9:00 AM arrived at 8:45. No wait left dealership at 8:55.AM. Service rep. promised to call when vehicle was ready. Notif Appointment scheduled for 9:00 AM arrived at 8:45. No wait left dealership at 8:55.AM. Service rep. promised to call when vehicle was ready. Notified that vehicle was ready at 3:00 PM. Arrived at 3:45 to pick up vehicle. Discussed service provided with service rep. checked out vehicle and was on my way by 4:10. No hassle, all in all a very successful day. More

Customers Set The employees work very well with you they seem to be very happy with what they're doing the place is very clean and I feel like it very good service The employees work very well with you they seem to be very happy with what they're doing the place is very clean and I feel like it very good service . A little pricey. More

Great service every time! Regular service is imperative to a safe and reliable fleet and real service is much more than changing oil. I trust the professionals at Phillips to m Regular service is imperative to a safe and reliable fleet and real service is much more than changing oil. I trust the professionals at Phillips to make sure all of our trucks are maintained to the highest possible level. A little money now saves a lot of money later. Thanks Team Phillips! More

Poor employee attitudes. I had a scheduled appointment for a Check Engine Light at 11;30 am on 7/6/2018. The employee that checked me in for service was very negative about wh I had a scheduled appointment for a Check Engine Light at 11;30 am on 7/6/2018. The employee that checked me in for service was very negative about why I had brought the vehicle in for service His coment to me was "why dont you just drive it for the weekend and see if the light goes out, if not you will be paying me $120.00 for nothing". I informed him that I had a warranty on the vehicle (2014 Jeep Patriot that I purchased there on 04/28/2018.) and I did not want to make the damage worse by driving it. The employee seemed very annoyed that I still wanted my Jeep looked at but since I already had an appointment he would do the best that he could. He even made the comment that he was going to lunch at 12;00 and he would not be back untill 1;00 so I should be ready to be there for a while. Now all of this happened when I showed up for my "scheduled" appointment about 15 minutes early. Without even having the vehicle checked yet he was telling me that I was in for "a long wait", his words. Well my Jeep was taken back for service and at about 12:10 another employee came to the waiting room and informed me that my Jeep needed 2 parts and that it was not covered by my warranty and I would have to pay $266.00 to have it repaired. I informed the employee that my Jeep was a Chrysler Certified vehicle when I purchased it and I had a 3 month, 3000 mile bumper to bumper warranty as well as a 100,000 mile Drivetrain warranty (the Jeep has only 56,000+ miles on it) and I could not understand why the service was not covered. His response was that He had no idea why but it was denied by Chrysler and there was nothing that he could do about it. I asked him to make me a copy of the estimate because I wanted to speak with the salesman that sold me the Jeep using the above mentioned warranty's as a selling tool and why I could not use them now. The salesman was off that day (Joshua Morrison) but I did speak with (John Novak) and I explained my situation to him and Mr.Novak was the only employee that presented himself in a proffesional manner and was very helpful. He made contact with the service department and the situation with my warranty not paying for the repairs was clarified and as it turned out the work was covered and I only had to pay the required $100.00 deductable as noted by the 3000 mile, 3 month warranty. But he did say that now my service tech. was going to lunch and he would be gone for about an hour. At this time it was almost 12;30 and I had not had lunch myself so I asked about maybe using the shuttle service that was offered by the dealership and go to lunch myself, I asked about the service and was informed that the shuttle driver was gone at the moment but when he returned they would send him to the waiting area for me and I could go to grab some food and kill some time. The shuttle driver never returned or was never sent to the waiting room for me so I never was able to go eat. About 1:40 my Jeep was brought up front from the service area and was complete, however the Jeep had a flat rear tire on the drivers side thatbwas not flat before. I informed the Service Tech of this and he became very defensive and mad about me pointing that out to him but he said he would take the vehicle back to his bay and check the tire. He returned about 2:08 with the tire repaired and he had what appeared to be a finish nail that he said he removed from the tire and he plugged the repair. The tires on my Jeep were brand new tires that was put on the vehicle by your dealership and had less than 3,000 miles on them and now I had one with a plug in it. Needless to say I was very upset and completly amazed at the amount of poor attitudes, poor communication skills and the complete lack of respect that was on display that day by everyone that I came in contact with with the exception of Mr. Jon Novak, and he really didnt have to help me at all but he did anyway and I greatly appreciate his efforts. So, to recap, I had an APPOITMENT at 11:30am and never left your dealership untill 2;08pm with a repaired Jeep that I had to get help from a staff memeber to insure that my warranty was properly applied and a plug in my brand new tire. It was, without a doubt, the worst experience that I have ever had at a service deaprtment anywhere. I cannot tell you the name of the service tech or the name of the individual the received my vehicle and processd the paper work. He worked at the middle desk in the receiving area and was a white man with a shaved head or very short haircut. You should be able to follow up with this review as my appointment was documented as usual. If it will help my appointment information was as follows: David McGraw 2014 Jeep Patriot engine light on for 11:30am More

Amazing Experience Excellent Experience, JD was amazing, helpful and got my Jeep I wanted! no pressure at all dealership, truly amazed of the experience! thanks JD and y Excellent Experience, JD was amazing, helpful and got my Jeep I wanted! no pressure at all dealership, truly amazed of the experience! thanks JD and you they got a new customer for all car needs! the 3 hour drive was well worth it!! More