Phillips Chrysler Jeep Dodge Ram

I loved shopping at Phillips Chrysler Jeep Dodge Ram I have purchased 2 cars from Chris Rodriguez at Phillips Chrysler Jeep Dodge Ram and he has been absolutely wonderful. He is the best salesman ther I have purchased 2 cars from Chris Rodriguez at Phillips Chrysler Jeep Dodge Ram and he has been absolutely wonderful. He is the best salesman there. More

Customer Service Booked my vehicle for service, was told it would be a short wait time, ended up being 2.5 hours, when i asked for a time update on my car i was told Booked my vehicle for service, was told it would be a short wait time, ended up being 2.5 hours, when i asked for a time update on my car i was told " you can go walk into the mechanic shop and ask your self". Once my car was finished, no one came and got me, i had to find someone ( my car was left with key in it, unlocked, window rolled down). I had brought in a dealer discount printed from their website, yet was charged full price. When i asked about the discount i was told " this is the price". When i mentioned my frustration on check out and that i would be taking my business else where, i was told "that's fine". I would not recommend this dealership for their service work, their service department doesn't care about the customer. More

The best car buying experience I have ever had I have been buying cars and trucks for over 50 years and this was by far the best experience I have had. I never expected the service I received from I have been buying cars and trucks for over 50 years and this was by far the best experience I have had. I never expected the service I received from Erica my sales person and Brad with the finance. The car I purchased was driven to my home for me to try and the paperwork was later done at my home . I also purchased a truck which was test driven at the Dealership. It took hardly anytime to complete the transactions I was very impressed. Thank you Phillips Chrysler Jeep Dodge Ram More

Challenger scat pack purchase Could not find the auto I wanted locally. Contacted Phillips about a find on there website. Very complete and timely service with information and e-ma Could not find the auto I wanted locally. Contacted Phillips about a find on there website. Very complete and timely service with information and e-mail response. Traveling to Ocala to view said vehicle. Was meet at the door and greeted as a special person. Jon Gonyer went beyond expected information and worked hard to make a deal. Finally reached a deal and met my expected price. Would highly recommend doing business with this auto dealer More

When the finance Manager believes knowledge is negativity Sales person was a pleasure to work with but the finance person acted more like an adolescent. We already had financing in place prior to stepping in Sales person was a pleasure to work with but the finance person acted more like an adolescent. We already had financing in place prior to stepping into his office. He said "let's see if I can get you less than the 3.59%" regions offered". We said we know that dealerships make money on financing as mortgage brokers make money selecting Lenders. For the second time he said that we are very negative and he got extremely defensive and said there is nothing wrong with making money. He told us that we could leave. A that point my wife bit her tongue as she was ready to leave. We agreed however to stay. We know that dealerships can make money off financing and we asked what the APR was so that we could make an educated decision. He instead repeated the interest rate that he could get us, again we asked the APR in which he provided. The difference was 3.39 to 3.51% with APR. Ok we agreed to that. Next, he brought out his warranty to show comparison prices. We weren't interested because we can always get a warranty later without financing it. The cost to finance a warranty policy is not a great idea in our opinion. He again got defensive and said I don't care if you take this or not and you can go ahead and leave. At this point I knew that I was ready to leave and requested to lower the price of the vehicle. He stood up and said I can't do that and had to talk to the sales manager. I was happy with the price till I experienced his rudeness toward me and my wife. We walked out of the empty office to talk to the salesman. The salesman was shocked, I went outside leaving my wife to talk to salesman. My wife came out to get me and tell me they came down in price and I said I didn't want to see the Finance Managers face anymore and really wanted to leave. My wife persuaded me to come back in. The finance manager then approached us with the salesman present and he said again that we can go ahead and leave. My wife again convinced me to stay and sign if the salesman closed the deal and I said ok. We signed all the paperwork with the salesman, However, three days later we get a email from dealership thanking us and asking to complete short survey which wasn't attached and as of yet still haven't received copies of signed documents. My wife and I have a disagreement as to the dealership. She said that's how men act towards women who are knowledgeable and that women have been disrespected for years by certain types of men and that he is just one of those types. I disagree with her in that no one should ever be yelled at and asked to leave when they are negotiating and or conducting business. Perhaps this young man should take an anger management class because he is very short with rude and no one should tolerate this from anyone. The only recommendation we can give at this time is the salesman was patient, understanding and professional. More

Purchase of My 2014 Jeep Wrangler Jeep was traded in the day that JD showed it to me as I was looking at other Jeep’s. Things were going well until I wrote my check. Once I wrote my ch Jeep was traded in the day that JD showed it to me as I was looking at other Jeep’s. Things were going well until I wrote my check. Once I wrote my check that was it. There were a few things I noticed that were wrong with the Jeep. The Jeep had not gone through the shop yet before I purchased it. As I asked about the few little things I noticed I was told you already bought it, they won’t fix any of that. More

Had terrible customer service from sales staff Sales did not care that this would have been or 4th vehicle purchased at this dealership. List only good salesmen. Will never purchase from here again Sales did not care that this would have been or 4th vehicle purchased at this dealership. List only good salesmen. Will never purchase from here again More

Completely satisfied customer! I can't recommed this dealership highly enough. From the first point of contact until my purchase was completed the level of assistance, transparency, I can't recommed this dealership highly enough. From the first point of contact until my purchase was completed the level of assistance, transparency, and professionalism was exceptional. John Keefe answered all my queries promptly and knowledgeably, and went above and beyond to ensure that my buying experience was a very pleasurable one. More

Professional and efficient I have been a customer of Phillips Chrysler Jeep in Ocala for well over 20 years. My recent experience purchasing another new Jeep was very professio I have been a customer of Phillips Chrysler Jeep in Ocala for well over 20 years. My recent experience purchasing another new Jeep was very professional and sales and took care of very professional and they took care of all the details a timely manner. My sales representative and manager treated me with courtesy and attention. Finance department/signing all those papers, was organized and well done. Everyone was polite, informed with courtesy and attention. Finance department/signing all those papers, was organized and well done with a smile! More

Best yet I was delighted with the excellent and professional service provided by Erica. The call service had told me I would be seeing Brian Baker but it was I was delighted with the excellent and professional service provided by Erica. The call service had told me I would be seeing Brian Baker but it was his day off and Erica stepped right in and spent 4 hours helping me decide on what best suited me. At last and helpful and honest dealer! More