Phillips Chrysler Jeep Dodge Ram

Good experience, only one issue I purchased a used truck from Phillips recently even though they are a few hours drive away from my home city. I did this for two reasons: first, they I purchased a used truck from Phillips recently even though they are a few hours drive away from my home city. I did this for two reasons: first, they were very helpful, responsive, and accommodating in the initial phase of the deal that took place via telephone; and second, because they were so much easier to deal with than the RAM dealership in my local city (Tallahassee). They evaluated my trade as much as possible via mobile phone photos and information I provided, and took photos and videos of the truck I wanted to purchase so that we both knew what we were getting out of the deal. We settled on a number that worked for both parties and I made the trek to pick up the truck. Simple and easy. The salesperson was phenomenal (Matt Hurd) and the finance manager was friendly and efficient (Brad Leonard). These guys had me in and out of the dealership in time to return home that night. Unfortunately this is when I discovered the “aha” moment. The tires on this truck were SHOT OUT. I mean bad. I didn’t notice in my test drive because we were on slow-speed back roads, and because the truck only had ~20,000 miles on it I gave them the benefit of the doubt. Getting up to highway speeds exposed the badly worn tires for what they were. The kicker is that these tires had been detailed and dressed with some kind of whitewall marker so in the dark, under the parking lot lights they looked normal. The next morning when I went out to see why the truck vibrated so badly it was clear that the front tires were done for. I can only assume that the previous owner either never rotated them or just took it out and destroyed them before trading in the truck. I didn’t plan to spend an additional $1,300 for replacement tires on a nearly new 2018 vehicle with 20,000 miles on it and this part of the deal wasn’t communicated so I’m removing a star. Had I caught it prior to driving it off the lot I would have negotiated a solution or driven away with my money. Anyone working at a car dealership would have and should have known better, but I didn’t catch it so shame on me, and lesson learned. Otherwise it was a good experience and I would do business with them again should the need arise, though I may kick a tire or two next time. More

We had Joshua Morrison who listened to what we were looking Love love love Joshua - got us out the door that Saturday in our new Rubicon!!! We were looking for a standard with a 410 - JOshua found it in the ba Love love love Joshua - got us out the door that Saturday in our new Rubicon!!! We were looking for a standard with a 410 - JOshua found it in the back of the lot with the help of Dale Coleman. More

GREAT EXPERIENCE!! I have bought quite a few vehicles and this experience was one of the best. Our salesman Ronik was very friendly and never pushy. I would definitely I have bought quite a few vehicles and this experience was one of the best. Our salesman Ronik was very friendly and never pushy. I would definitely deal with him again. More

Efficient and Friendly Our salesman Matthew Hurd was very knowledgeable of car trading process, and friendly. Given only 1 remote key. We had Additional key made, very EXPEN Our salesman Matthew Hurd was very knowledgeable of car trading process, and friendly. Given only 1 remote key. We had Additional key made, very EXPENSIVE! More

Smooth Very easy process and patient with me. Worked with me on what i wanted. Price probably could have been better. I am very very happy with what i got th Very easy process and patient with me. Worked with me on what i wanted. Price probably could have been better. I am very very happy with what i got though. More

LOVE OUR NEW JEEP COMPASS!! Our salesman John Gonyer Was very polite, knowledgeable and did everything we asked about. Even met the Manager before our purchase. VERY SATI Our salesman John Gonyer Was very polite, knowledgeable and did everything we asked about. Even met the Manager before our purchase. VERY SATISFIED WITH EXPERIENCE WE HAD.... lovely dealership! We love our new Jeep Compass!! More

Great Guy Personable, Freindly, Family man. Jonathan is a great no pressure salesman, absolutely honest and he went above and beyond my expectations. Great Experience working with The SRT Guy. Jonathan is a great no pressure salesman, absolutely honest and he went above and beyond my expectations. Great Experience working with The SRT Guy. I would recommend Jon to anyone More

Above and beyond They went above and beyond to help get us in our new truck! Salesman: Bill Stickley. Great prices and great rebates. Friendly customer service! Wil They went above and beyond to help get us in our new truck! Salesman: Bill Stickley. Great prices and great rebates. Friendly customer service! Will definitely go back! More

Purchased a New Jeep Recently purchased a beautiful new Jeep from this dealership. While the dealership was great, our salesman Matthew was beyond great. He made every Recently purchased a beautiful new Jeep from this dealership. While the dealership was great, our salesman Matthew was beyond great. He made every step an easy and pleasurable experience. Matthew went above and beyond to make us happy. Thanks Matthew, it was a pleasure meeting and doing business with you!! More

Great people Joe in internet sales was amazing Great experience great people only question that wasn’t answered was about my wire transfer cost and was there a credit for wiring more than was requi Great experience great people only question that wasn’t answered was about my wire transfer cost and was there a credit for wiring more than was required. But that’s was the only thing that bothers me. My salesman at delivery called the Comptroller and didn’t get a response. Bill was also great to deal with. Thanks I would still like an answer though. More