Phillips Chrysler Jeep Dodge Ram

Excellent experience our initial contact with internet sales specialist Tia. Upon arrival at the dealership a salesman, Adrauth, had been assigned to us. We text drive the vehicle, signed the buyers o sales specialist Tia. Upon arrival at the dealership a salesman, Adrauth, had been assigned to us. We text drive the vehicle, signed the buyers order and was in the financial office with Kevin in a very timely manner. Great job everyone. Very happy customers here. More

Great Dealership! My initial contact with this dealership was with Staci when I was inquiring about a vehicle list on the website. She called me back within a few minu My initial contact with this dealership was with Staci when I was inquiring about a vehicle list on the website. She called me back within a few minutes and passed our information along to Tom Bivins. Tom contacted me and we made arrangements to go to the dealership to look at the vehicle. What an amazing experience! Tom was friendly, professional, and personable to deal with. We weren't "tagged teamed" by anyone. We dealt with Tom to make the deal and then he took us over to see Don Wulff in finance. And that was it, as smooth as a well oiled machine. My wife told me later that this transaction was the best and smoothest experience that we'd ever had buying a vehicle. More

Awful Service Department I would like to share a recent experience I had with the service department at Phillips Chrysler. The clutch went out in my truck 3 days after my I would like to share a recent experience I had with the service department at Phillips Chrysler. The clutch went out in my truck 3 days after my father passed away. I ordered the parts and asked Derek in service to install them for me along with changing the oil, checking the braking system (draining the brake fluid if it was dirty) and torqueing the suspension system to factory spec. I dropped the truck off on November 20th with the expectation of picking it up when we returned from visiting family on the 26th. After driving 7 hours we picked up the truck from Phillips. While driving home I noticed that the gear shifter did not return to center. It just stayed to one side or the other and was very floppy. Derek had told me that he test-drove the truck (a few days earlier) and that it drove fine. Obviously, this was not true. I have worked on my truck extensively and knew immediately what the problem was. The technician disassembled the shifter instead of removing it entirely. Because of this lazy process he failed to reinstall the shifter adjustment plates. I found one of them under the driver’s side floormat and the other INSIDE THE TRANSMISSION. Luckily the adjustment plate had stuck itself to the side of the case and I could get it out with a magnet. If it had fallen inside the case further, there would have been catastrophic transmission failure. I told Derek what I found and he offered a meager apology. I let it go at that point. Until last night. I was on my way home from visiting my mom and I noticed a grinding sound from the front brakes. Upon further inspection the front pads had worn deep grooves into my brake rotors. This truck has 15" sports brakes and the system is very expensive to replace. Here is another example of Derek and his technician’s complete inability to do their job. I figured i'd check the brake fluid as well and found it to be very dark and dirty- they had not checked it like I asked. Frankly I cannot believe the treatment I have received from Philips. This careless approach to vehicle maintenance has completely destroyed any trust that I had with this company. I have known Derek for several years now and have attended many car shows with him and my other vehicles. I am appalled that a fellow "car-guy" would allow his namesake and reputation be tarnished because of a total lack of care and attention to detail. I never received a survey or phone call about my experience with Phillips Chrysler either. If I can offer any advice to current or would-be customers, Stay away from Phillips Chrysler Service department. More

John Keefe was amazing! He was friendly, helpful, informative, knowledgeable, calm and patient. He made the process enjoyable and surprisingly relaxing. My wife and I both fealt welcomed and thorough informative, knowledgeable, calm and patient. He made the process enjoyable and surprisingly relaxing. My wife and I both fealt welcomed and thoroughly enjoyed the process. Joe Washburn was extremely informative and helpful when we spoke with him on the phone and David Hoff went above and beyond to help us come to a fair and agreed upon monthly payment. We will go there for all future vehicle purchases! Thank you John, David and Joe! More

We had the BEST salesman We had the most wonderful experience with Matt Hurd on the 14th of January when we purchased a 2020 RAM 1500 Big Horn. He explained so much about the We had the most wonderful experience with Matt Hurd on the 14th of January when we purchased a 2020 RAM 1500 Big Horn. He explained so much about the truck and helped us a lot. He, not only was very pleasant, but also full of information. We feel like we just gained a friend! More

We were very pleased with the low pressure and stress with buying a vehicle from this dealership. The experience was pleasant, quick and the entire staff were professional and efficient to work with! We with buying a vehicle from this dealership. The experience was pleasant, quick and the entire staff were professional and efficient to work with! We recommend our salesman Thomas- he made the process go along smoothly and ensured all the details were taken care of to our specifications! Nothing was a problem to check on. We appreciate the ease of doing business here at Phillips Chrysler! More

Great working with Jon Keefe in last couple weeks great salesman would and will send people to share the same experience that myself and sons had salesman would and will send people to share the same experience that myself and sons had More

This was a very good experience Jon was very good at staying in touch with about the progress so when I got there it easy to get done with the paper work. Jon was very good at staying in touch with about the progress so when I got there it easy to get done with the paper work. More

Great dealership and inventory I drove there from Jacksonville after looking at 3/4 ton truck inventory on there lot. The local dealerships in Jacksonville had less than 4-5 trucks I drove there from Jacksonville after looking at 3/4 ton truck inventory on there lot. The local dealerships in Jacksonville had less than 4-5 trucks on the lot and these were typically fully loaded and and on the higher price range, these were not the models i wanted or where they at the price point that I was comfortable with. I found the truck with the options and color that worked for me and purchased it from this dealership. It was worth the trip right before the end of the year to get the best deal. More

Very helpful staff! MY CAR BUYING EXPERIENCE WAS A SMOOTH TRANSACTION! From dealing with the salesman to closing the transaction with the finance department, no hassles. MY CAR BUYING EXPERIENCE WAS A SMOOTH TRANSACTION! From dealing with the salesman to closing the transaction with the finance department, no hassles. I would highly recommend the dealership. More