Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
600 Reviews of Phillips Chevrolet - Service Center
Sort by
December 28, 2016
Excellent Didnt come in looking for a car and walking out with the best purchase of my life! Sales staff excellent very helpful, very knowledgeable and friendly Didnt come in looking for a car and walking out with the best purchase of my life! Sales staff excellent very helpful, very knowledgeable and friendly! More
by Christine94
Helpful December 27, 2016
Great service From the sales to the service, everyone always does their best to make sure no problem goes unresolved. They work together to make sure my car stays r From the sales to the service, everyone always does their best to make sure no problem goes unresolved. They work together to make sure my car stays running strong More
by hhamdan
December 22, 2016
Good service My service here was very friendly and easy, came in for a oil change and ended up getting a 2017 equinox. Great people and great service My service here was very friendly and easy, came in for a oil change and ended up getting a 2017 equinox. Great people and great service More
by jd1993
December 11, 2016
Professional excellent customer service There is a 5starr rateing but overall 10 stars +is what I give for a family friendly/customer service VERY PURE AND SINCERE..👊👏👏👏 Lieasha Offord There is a 5starr rateing but overall 10 stars +is what I give for a family friendly/customer service VERY PURE AND SINCERE..👊👏👏👏 Lieasha Offord More
by Offord,LIEASHA 3
Employees Worked With
Product specialist; Anthony McAuley If it were lawful I rate Anthony and the team I worked with a 10star review, Sam Darwish, Emir Cordic
November 28, 2016
great people I brought my truck in for service when i brought it in I was told I had no scheduled appointment which I should've because I called a week prior to br I brought my truck in for service when i brought it in I was told I had no scheduled appointment which I should've because I called a week prior to bringing it in but some how it wasn't scheduled I wasn't very happy but end result Dan Christine and Brad in service made things right and because of that I'll be a return customer and I'd even recommend them to friends More
by Joe2012
Employees Worked With
Other Employees :
Not sure other the guys name but Christine wrote the truck up, Christine Finch
October 02, 2016
One Of A Kind.! Very Expeditious.! Terrell was so amazing working with. I contacted him ahead of time of what I wanted & he gave me exactly what I wanted! Him and the team understood th Terrell was so amazing working with. I contacted him ahead of time of what I wanted & he gave me exactly what I wanted! Him and the team understood that me and my family were under a time frame and got us in and out of there pretty fast.! My car is amazing && I highly recommend his services.! More
by Diamond10
Employees Worked With
Yasin Yassin, Terrell Williams
September 18, 2016
Significantly Over charged for A/C repair (replace actuator) I visited the Frankfort location for an A/C repair 6/11/16. If I were not over charged, I would have rated as a 4. Employees were friendly and profe I visited the Frankfort location for an A/C repair 6/11/16. If I were not over charged, I would have rated as a 4. Employees were friendly and professional but I waited 3+ hours and still my car was not touched. I needed an actuator replaced so the A/C would blow cold on passenger side. I could purchase part on line for $40.00. Actual repair time is less than an hour. I was charged $559.32 ($98.94 for part and $425.95 for labor). Brad stated they possibly had to go under hood removing many parts for access. When in fact it was accessible via the glove box. (I watched you tube for better understanding.) I was willing to pay a bit more because I was at the dealership. But not that MUCH more. This repair should cost no more than $250 at a dealer and that's with CONSIDERABLE markup on parts and min. one hour labor charge. This was my place of choice for all repairs. As a result of this visit, I am now shopping other options and actively seeking a mechanic I can trust and with whom I can build a relationship for all my vehicle repairs. I believe I may now have found my NEW repair shop. I no longer refer this dealer. Instead, I recommend shopping for reputable repair facility with fair pricing. And be sure to check You Tube first so you can be informed. This was ROBBERY! It has now been 3 months since my repair and I still deemed it necessary to take time to write about my experience. SMH at Phillips Chevrolet in Frankfort! More
by Ms V
Employees Worked With
Brad Gelushia
September 16, 2016
Why shop Phillip?? I have bought from them in the past and utilized Rami (salesman) to buy my cars. I purchased a used 2011 Chevy Camaro SS. During the transaction, Ra I have bought from them in the past and utilized Rami (salesman) to buy my cars. I purchased a used 2011 Chevy Camaro SS. During the transaction, Rami related to me the dealership had to take an additional $500 off my car for them to replace the tires which were dry rotted on my 2013 Hyaundai. I concurred they were bad and agreed to his request. However, approximately a week after the deal had transpired, I noticed the Camaros tires were also dry rotted even though the car only had 23k miles on it. I immediately explained my issue to Ryan (Sales manager) He said to bring the car in for them to take a look in service. He immediately squeezed the car in for observation and without hesitation, he said they would order new tires which to my knowledge are about 1800 for new.Perelli tires. When I brought the car in for the tires to be balanced and placed on the car, I was talking to Walter who appeared to be asales manager at which time a nice conversation ensued about Jesus. After the conversation, he invited my spouse and I to his church. Actually there were about 4 salesman and myself all talking about Jesus. I can tell anyone this dealership is blessed and is extremely sucessful because of men of God working for Phillips. I wish I could work around guys like that, what a privilege and an honor! God bless this dealership and the men and women who are employed at this dealership! More
by Chadgreen
Employees Worked With
Other Employees :
Ryan, Emir Cordic, Walter Fields Sr., Ryan Ondras
August 22, 2016
Service Scheduling Scheduled an oil change for our Chevy 3500 Box truck on Wednesday August 17, 2016 for Monday August 22 at 8:))AM (earliest available) . Upon arrival f Scheduled an oil change for our Chevy 3500 Box truck on Wednesday August 17, 2016 for Monday August 22 at 8:))AM (earliest available) . Upon arrival find there are other customers in front of my service time? How can this be 8:00AM was to be the earliest? Just getting out of here now, 10:10AM Not Happy!!! More
by Un-Happy
Employees Worked With
Samantha Cerven
June 17, 2016
Excellent customer service at Phillips Chevrolet I recently had my vehicle in for service and I was impressed with the customer service by both Art Avalos and Christine Finch. I would highly recommen I recently had my vehicle in for service and I was impressed with the customer service by both Art Avalos and Christine Finch. I would highly recommend Phillips Chevrolet More
by Gutierrez
Employees Worked With
Art Avalos
