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600 Reviews of Phillips Chevrolet - Service Center
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June 06, 2017
Great sales exp, but turned away by Service I have a new 2017 colorado that has an off center steering wheel ,made a appointment to bring it in and have it corrected after driving out there from I have a new 2017 colorado that has an off center steering wheel ,made a appointment to bring it in and have it corrected after driving out there from joliet in 5 o'clock traffic, I was told they were not going to align it cause it didn't have at least 500 miles on it. That wasn't a factor when I made the appointment, but after I drive out there they say no. So now I have to wait approximately a week when I have 500 or more miles on it and go back, Well Hawk Chevrolet in Joliet is alot closer to me ,I may just go there instead, My time means something too. They could have said you made the appointment and someone here didn't know what was going on and you are here so we will go ahead and take care of it. But No it was like they didn't even care so I may or may never go back for service..The Sales Department does such a great job and you leave feeling like you made a great purchase and then you need service and it's a total let down. At this point how I feel is I wish I could give this truck back to them and take back my trade. More
by tommyg1814
Employees Worked With
Taylor Hanus, Tim Pitlock
Helpful April 26, 2017
Amazing Service I wasn't expecting to purchase a new car when I came in, but I was able to get a good offer and trade in my old one for something new and safer. The s I wasn't expecting to purchase a new car when I came in, but I was able to get a good offer and trade in my old one for something new and safer. The staff was very friendly and put my needs first!! More
by AyeBee94
March 31, 2017
Always helpful I recommend all my friends and family to Phillips and Chevrolet . I was in today for service and Terrell my salesperson and Sam were nice as the day I I recommend all my friends and family to Phillips and Chevrolet . I was in today for service and Terrell my salesperson and Sam were nice as the day I bought my car. If your looking for awesome service,see them! More
by ASykes1
Employees Worked With
Sam Darwish, Terrell Williams
March 25, 2017
Horrible Service I recently bought a new 2017 Corvette Grand Sport from Phillips Chevrolet (Sales Team was good to work with). One of the transmission lines came off I recently bought a new 2017 Corvette Grand Sport from Phillips Chevrolet (Sales Team was good to work with). One of the transmission lines came off 199 miles from the dealership and left me stranded. The car was hauled to another dealership which they had it fixed a few days later. Now the car has a vibration somewhere in the driveline. I explained the problem (feels like running over rumble strips every 5 seconds) to service department and offered to take a tech on a ride to show what the problem was since it was a three hour round trip for me to come to the dealership. I was informed that wasn't necessary and no one was available anyway. The next day I was informed there was nothing wrong with my new Corvette and that the vibration was from the tires being cold. I told the service advisor (Christine Finch) that was not true since I just left Texas, where it was 81 degrees, and the vibration was still there. They agreed to look at the car again, called me the next day and told me the exact same thing. I asked if they even took the tires off to see if they could find a problem and she informed me that they didn't see the need but, they did check the suspension for any loose hardware. Why they were checking the suspension, I have no idea since I told them the vibration was in the drivetrain. 7 hours of my time wasted...Beware More
by 83458345
Employees Worked With
Christine Finch
February 21, 2017
Great servicd Paul did a great job in servicing me. He took time on his day off to help me finish up what needed to be done. Great work. Paul did a great job in servicing me. He took time on his day off to help me finish up what needed to be done. Great work. More
by Ajfalco
Employees Worked With
Paul Bellisario
February 09, 2017
Great Service Center with Skilled Mechanics I brought my vehicle in for service here all the time. Everyone is nice and personable. I recommend if you have a Chevy that you take it to Philips Ch I brought my vehicle in for service here all the time. Everyone is nice and personable. I recommend if you have a Chevy that you take it to Philips Chevy. Great Overall Experience. More
by BrenK23
Employees Worked With
Carol Jones, Charles Knight, Tim Pitlock
January 23, 2017
New Phillips Chevrolet customer left with a warm feeling. The overall customer service from the speacialist was amazing , I feel that I can recommend more customers to the dealership to walk away with the sam The overall customer service from the speacialist was amazing , I feel that I can recommend more customers to the dealership to walk away with the same feeling I walk away with . More
by Demeisco1
Employees Worked With
Walter Fields Sr., Kellye Spearman
January 17, 2017
It was just like Disney! Jacob Porterfield is such a nice guy! I will certainly return to Phillips in Frankfort just because of him. My overall experience was nothing short of Jacob Porterfield is such a nice guy! I will certainly return to Phillips in Frankfort just because of him. My overall experience was nothing short of outstanding thanks to him :) More
by Fishnet Frankie
Employees Worked With
Jacob Porterfield
December 28, 2016
service recently had some car problems. called tim and he pointed me in the right direction . also got me a nice equinox while my car was being serviced. Grea recently had some car problems. called tim and he pointed me in the right direction . also got me a nice equinox while my car was being serviced. Great guy, great service i would recommend everyone to go see Tim. More
by andre1123
Employees Worked With
Tim Rath
December 28, 2016
Thankful Although I didn't buy a car today I was so thankful that I had the chance to work with Tim Rath. He was extremely kind and informative on the car buyi Although I didn't buy a car today I was so thankful that I had the chance to work with Tim Rath. He was extremely kind and informative on the car buying process and answered any questions I had. When I am ready to make a permanent purchase on a car I will be coming back to this dealership for help Tim Rath's services. More
by gianottimaryrose
Employees Worked With
Tim Rath
