Phillips Chevrolet - Service Center

Tony Cesario was knowledgeable and professional. His attention to detail was especially appreciated as I had no appointment in advance and randomly dropped by Phillip's Chevy one evening a few hours bef attention to detail was especially appreciated as I had no appointment in advance and randomly dropped by Phillip's Chevy one evening a few hours before closing, on my way home from work. Tony and crew successfully reconciled a dashboard sensor message and calibrated all four tire pressure sensors on my Chevy Traverse. In addition to that, Tony and crew located and patched a difficult to find slow tire leak that had eluded prior attempts by others to repair. Driving the Traverse on low traffic volume local roads and/or interstates with heavy traffic is that much safer thanks to Tony and crew at Phillip's Chevy thanks to their terrific actions taken to ensure equipment on the vehicle is free of known & potential issues. More

I was taking my car tn for a oil change when the check engine light came on.Scott and the mechanic took care of the oil change rotated the tires and took care of a recall that had justcame up and the par engine light came on.Scott and the mechanic took care of the oil change rotated the tires and took care of a recall that had justcame up and the parts were in stock. All items were taken care of in a timely manner. More

I've purchased and received service for my '13 Chevy Volt from Phillips and I have to add that they are truly genuine here. You are assigned a specialist that is your main contact for any issues Chevy Volt from Phillips and I have to add that they are truly genuine here. You are assigned a specialist that is your main contact for any issues related to your vehicle, which adds to the interpersonal experience when servicing your car. My mechanic, Kyle Hunter, is very responsive and works very hard along with the remaining team to get your car back to perfect condition. They definitely go above and beyond! More

scott perak is a great asset to the Phillips team. friendly,fast,promise time kept,updates when he told you,no hard sell,takes the time needed for proper write up,if you want the best service consulta friendly,fast,promise time kept,updates when he told you,no hard sell,takes the time needed for proper write up,if you want the best service consultant just ask for SCOTT !!!!!! More

My last visit to Phillips Chevy was great; I'm a skeptic when it comes to getting my vehicle serviced, as a result of previous encounters at shady mechanic shops trying to reach sales quotas. Tony skeptic when it comes to getting my vehicle serviced, as a result of previous encounters at shady mechanic shops trying to reach sales quotas. Tony has helped me on my last 2 visits, which puts me at ease because I know that my car is in good hands. His genuine personality and communication lets me know that he's completely attentive to his customers and their concerns, and makes me confident in my choice of doing business with Phillips overall. More

Scott is a true asset to the team!! He's always on top of things when I first come and throughout the appointment until everything is taken and I leave. He listens and is very knowledgeable of the Che top of things when I first come and throughout the appointment until everything is taken and I leave. He listens and is very knowledgeable of the Chevy products and services. I wouldn't go anywhere else for my service other than Phillips for my service. Thank You Scott!! More

Not happy with the last visit for service. I went in with a GM service bulliten that described the problem I was having with my ABS on my truck in exact detail. I discovered this service bulliten after doin a GM service bulliten that described the problem I was having with my ABS on my truck in exact detail. I discovered this service bulliten after doing some research online since this was a recurring problem. The service bulletin had instructions for the technician to remove and clean the sensors. No parts other than some lubricant required. I was hoping to get by with a relatively inexpensive repair bill. I was told by Tony to not rely on everything you read on line. Mind you, this was a "GM service bulliten" which identified in the header, my exact truck model and year. After mentioning more than once, that I was hopeful the bulliten identified my problem, I was again told not to rely on what I read on line. When I thought he would attach my copy of the bulliten to the ticket, he asked if I wanted it back (it appeared he was going the throw it away). I took it back. Didn't have a warm feeling at that time. The next day I received a call from Tony and was informed that the repair would be $585, a new sensor was required. I was then informed by Tony that the service bulletin did not apply to my vehicle, but was meant for earlier models. When I stated that the bulletin referenced my exact model and year, I didn't get much of a reply. I paid the $112 dollar diagnostic fee and picked up my truck. I realize I may need the replace the hub and sensor, but I would have expected them to at least attempt the repair suggested in the service bulliten. I'll probably return for service at some time since I have been a customer since the 70's, but not for this repair. More

I moved to Chicago and still come all the way out here to get my car serviced. The guys are always professional and pleasant to talk to. I come in an average of every three months and am always welcomed by n get my car serviced. The guys are always professional and pleasant to talk to. I come in an average of every three months and am always welcomed by name and with a smile, which shows that they care. There also always seems to be a deal when I come in, which makes the trip even more worth it. More

Having the right people representing a business is key to their success. Tony went above and beyond what was expected I truly appreciate the great service I received. Great representative. Great staff. their success. Tony went above and beyond what was expected I truly appreciate the great service I received. Great representative. Great staff. More

As always, we were greeted with a smile and introduced to Tony Cesario in the service entrance. Everyone at Phillips Chevy always goes the extra mile to ensure that we have a great experience while waiting f Tony Cesario in the service entrance. Everyone at Phillips Chevy always goes the extra mile to ensure that we have a great experience while waiting for our truck to be serviced. While waiting on this particular visit, my daughter and I were quite hungry so Tony recommended a good choice for a restaurant where they have the best soup (he was right on about that) and he also arranged for a porter to give us a ride there. For our return trip to the shop, Marty (the best salesman ever) offered to give us a ride back. Thanks again to the service guys for washing and vacuuming the truck (I know it was dirty...sorry) Many thanks to everyone that made our visit anything but boring! We look forward to our next visit with Phillips Chevy in Frankfort! More