Phillips Chevrolet - Service Center

Cobalt Ignition Recall Whenever I need service work done at Phillips I always try to get Scott Perak. This time it was for a recall issue. Scott always explains to you the w Whenever I need service work done at Phillips I always try to get Scott Perak. This time it was for a recall issue. Scott always explains to you the work needed in language you can understand. The quality of work is great and clean. I feel good when leaving Phillips that I won't come back for the same problem thanks to Scott and the service team. More

Repair of Right Turn Signal I brought my 2004 Chevy Silverodo for the repair of an intermitant problem with the right turn signal not working. After having the vehicle the entire I brought my 2004 Chevy Silverodo for the repair of an intermitant problem with the right turn signal not working. After having the vehicle the entire day I received a call stating my brakes had been fixed. The service representative realized after I told her that I brought the vehicle in for a turn signal problem she had the paperwork mixed up an indicated that my vehicle was ready. Upon arriving at the dealership I was directed to the cashier who attempted to give me another vehicle. After getting the correct paperwork I paid for the service which was the replacement of a flasher for $312. Upon driving home I discovered that my left turn signal that was working when I brought it in was not working at all but the right turn signal appearred to be working. I immediately called the service department who asked me to bring the truck back. When I arrived they told me they would get someone right on it and I waited in the waiting room. After about a half hour the service techician finally started to work on my truck as I could see it from the waiting room. After about fifteen minutes a person who I assumed was a manager or supervisor as me if they could keep the truck or could I bring it back on Monday. At that point I was very angry given the fact that they had already had my truck all day and apparently no one thought to try both turn signals after replacing the part. I told the individual I would bring it to my local mechanic to have it fixed. At this point given the fact that the initial problem was intermitant I do not know whether anything has been fixed. I was able to get the left turn signal to work by turning on and off the emergency flashers. I repeat this process when the left flasher intermitantly stops working to get it working again. More

Great Dealership! The reason for this visit was a failure of my power steering motor. I have a 2007 HHR The 09's & 2010 HHR's were recalled for the same power steering The reason for this visit was a failure of my power steering motor. I have a 2007 HHR The 09's & 2010 HHR's were recalled for the same power steering motor failures. The earlier models were not part of the recall but do share the same motor's. The unit in my HHR finally failed. I was aware of the recalls and GM's desire to retro the recalls to earlier models. etc. I called GM and spoke to a customer care agent. They contacted Phillips on my behalf. I emailed and spoke to Phillips myself. I was told to bring the vehicle in for assessment. Phillips replaced the power steering unit at no charge to me. I've had a lot of recalls on this vehicle, and GM has a lot of design issues on the HHR's So I have a history with the dealer. In my case all of the issues were addressed and taken care of as it should've. Dan K the service manager has gone above and beyond for me on several major issues with this HHR. I had warranty/recall service at other dealers in other locals and wasn't satisfied with their resolutions to my problems. So in my case Phillips Chevrolet has been the best car dealership I've ever dealt with. Phillips has done right by me. Louis Trombino More

great service I stopped by Phillips to set up an appointment to get my first oil change. The folks in the service department were very cordial and provided a pleasa I stopped by Phillips to set up an appointment to get my first oil change. The folks in the service department were very cordial and provided a pleasant experience. When I brought my car back the next day the workers were polite and professional and the service was quick. More

Fantastic Service I brought my Traverse in for a repair. Joe Armstrong was great and let me know the repair was covered under my warranty. I can't say enough how wond I brought my Traverse in for a repair. Joe Armstrong was great and let me know the repair was covered under my warranty. I can't say enough how wonderful this service department is! I bring all my vehicles here and wouldn't go anywhere else! More

Great Service Would highly recommend the service and great employess to friends and family. Work always done on time with no issues. GREAT PLACE To Do Work With. Would highly recommend the service and great employess to friends and family. Work always done on time with no issues. GREAT PLACE To Do Work With. More