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Phillips Chevrolet of Lansing - Service Center
Lansing, IL
143 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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143 Reviews of Phillips Chevrolet of Lansing - Service Center
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October 07, 2016
2016 Chevrolet Traxs I wasn't looking to purchase a new car but I love it thanks Donna very nice car and now I driving a 2016 thanks again I wasn't looking to purchase a new car but I love it thanks Donna very nice car and now I driving a 2016 thanks again More
by Teri1
Employees Worked With
October 06, 2016
Very Disappointed The problem I have with this dealership is that I was lied to several times and was almost strong armed to stay in a deal that I could not afford. We The problem I have with this dealership is that I was lied to several times and was almost strong armed to stay in a deal that I could not afford. Went in bought a car on 9/27. I called on 9/28 and told them I could not afford to keep the new car. Was told my car was sold and since I signed electronically I couldn't return the car. Never was offered to come find anything lower just no and that was final. Once the finance company called I was honest I told them I loved the car and would love to keep it but it didn't fit into my budget. The dealership then told me to just tell them I wanted it and then come back and they would lower it after the deal went threw. When I refused to do that they said my old car was sold they wasn't giving me anything for it so I would have to leave with nothing. No old car, no new car, and no money for the value of my old car. After 7 days I told them to take their car and it just wasn't fair they couldn't do nothing about my car. I began to leave told them I'll just have to hire someone to help recover my car they said your car is in the back and gave me my old car back. Been lying for 6 days to keep me in a uncomfortable sale. Sad part this has been my dealer of choice for2 years now I sent in 3 ppl 2 bought cars. I am never going back not even for a oil change and I never will refer anybody else. More
by mswatson
Employees Worked With
Daarina Cyprian
August 18, 2016
Awesome Salesperson I Went in Phillips Chevrolet Wondering If I Were Able To Leave Wit A car Or Not An I Met This Awesome Salesperson Wit An Attitude Filled Wit Energy Th I Went in Phillips Chevrolet Wondering If I Were Able To Leave Wit A car Or Not An I Met This Awesome Salesperson Wit An Attitude Filled Wit Energy That Made Me Feel Like I Was At Home More
by Keyauna711
Employees Worked With
Barth Eastman, Sean Sims
August 18, 2016
Wonderful I had an excellent customer service experience. Everything was just a wonderful experience all around. If you ever need help with a car Phillip Chevr I had an excellent customer service experience. Everything was just a wonderful experience all around. If you ever need help with a car Phillip Chevrolet is the place to go and Barth Eastman is the only Salesman to see!!!!! More
by Ashley526
Employees Worked With
Barth Eastman
August 08, 2016
Needed Help Stopped in Phillips Chevrolet for info about a trailer hitch. I spoke with Barth Eastman & he took care of it right away!! While Ryan & his crew wer Stopped in Phillips Chevrolet for info about a trailer hitch. I spoke with Barth Eastman & he took care of it right away!! While Ryan & his crew were installing the hitch they discovered a tire pressure monitor problem & repaired it. They washed the ar too!! The sales & service department are just great. Knowledgable,helpful, professional & friendly. I would recommend Phillips Chevrolet in Lansing Illinois to everyone. They are Fantastic!! Both sales & service!! More
by dde17131
Employees Worked With
Barth Eastman, Ryan Novak
February 21, 2016
Service call to new car I came into Phillips Chevy of Lansing for a service call. I was approached by a salesman Philip Derkacy, he was very friendly and knowledgeable , he I came into Phillips Chevy of Lansing for a service call. I was approached by a salesman Philip Derkacy, he was very friendly and knowledgeable , he explained to me my options of trading in my car for a new one. The process was very smooth and I never felt pressured. I purchased a brand new 2016 Impala which the wife and I absolutely love. I recommend Phillips Chevy and salesman Philip Derkacy More
by optimus17
January 22, 2016
Excellence This was the most exceptional service I have ever encountered. I never expected to experience this in a car dealer, normally you're just trying to b This was the most exceptional service I have ever encountered. I never expected to experience this in a car dealer, normally you're just trying to be sold something or someone being pushy. I didn't feel that at all. From the service department to the top everyone is so nice and so personable. I felt so comfortable with all of them. Barth Eastman was my salesmen and he held my hand all the way through the this experience from beginning to end. He was so nice and we had good conversation, as if I've known him forever. Koodos to the folks that trained everyone at Phillips Chevy, you did a great job and all the employees are buying into exceptional service. Your standards are high and your service is excellent. I highly recommend Phillips Chevrolet! Go here not just for a car but to be treated with high regards......keep up the good work. Special thanks to Barth, Tom Kernagis, Henry King, and Baths manager I forget his name but he was exceptional as well. Thanks guys! More
by Lolita White
Employees Worked With
Henry King, Tom Kernagis, Barth Eastman
November 04, 2015
Great customer service I came into the service department to have my brakes serviced on my 2008 Chevy Tahoe. My service advisor, Sean Sims provided excellent cutsomer servic I came into the service department to have my brakes serviced on my 2008 Chevy Tahoe. My service advisor, Sean Sims provided excellent cutsomer service. He gave me a good explanation of the work that was going to be performed on my vehicle and since I know nothing about cars he went out of his way to explain everything to me in a way that I could understand. Not only that he kept me updated about what issues were going on. (which were none).To top it all off he had my car washed and vacuumed out for me which was great since I didn't expect that. Overall, the visit was pleasant and I would recommend anybody to go check them out. Thanks again to Mr Sims and keep up the great customer service More
by Cassandra M.
Employees Worked With
Sean Sims
November 04, 2015
Welcoming environment excellent customer service The guy in the service center was very helpful, and very knowledgeable. He had great customer service, and I felt everything would be taken care of. The guy in the service center was very helpful, and very knowledgeable. He had great customer service, and I felt everything would be taken care of. Also the wait time wasn't long at all. More
by Mssmith2333
Employees Worked With
Sean Sims
November 03, 2015
Worst experience ever i bought my 2012 Chevy Impala from here and I always came to get my car serviced here and I never had any problems,until I went in today i had a oil i bought my 2012 Chevy Impala from here and I always came to get my car serviced here and I never had any problems,until I went in today i had a oil change done on my 2006 Chevy trail blazer ss. We had SEAN SIMS he checked us in and out and was the WORST person I have ever delt with in a long time he was very RUDE, IGNORANT and UNPROFFESSIONAL. I would never want to deal with that guy ever if I come back to this place. After the oil change was done on my truck he came to get us and brought the paper work to the checkout. He didn't even mention wat was done to the truck or if anything was wrong with the truck, he just gave the people the paperwork and walked out he never even said have a good day or anything like that. He just walked away so as we were going to check out and we noticed the price of the oil change went up from last time we had it done, so the lady called him back in and we told him why did it go up and he got mad and said because it was a synthetic oil and we told him it was the same oil as last time. We told him we have the receipt from last time so we went and got it and he had the nerve to say it only went up like 8 dollars or so and he got a attitude and didn't say anything else. So him and one of the lady workers named simone were by the desk talking I don't know what they were saying but I know they were probably talking about us. So he came in the door and gave the paper work to the cashiers and he didn't even say a word to us he was the RUDEST person that I ever delt with there. I loved going there until I delt with him he changed my mind about going there and the only thing we got out of it by complaining was a oil change. That won't change my mind about going there again for a free oil change I'm gonna be calling corporate on that guy so I hope he has a good day today and don't treat anyone else like he did us. More
by Jenny122901
Employees Worked With
Sean Sims
