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Phillips Chevrolet of Lansing - Service Center
Lansing, IL
143 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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143 Reviews of Phillips Chevrolet of Lansing - Service Center
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March 18, 2019
Awesome! I had to have my radiator replaced on my car and an oil change. Jordan was so polite, and courteous. He provided me with all the information I needed. I had to have my radiator replaced on my car and an oil change. Jordan was so polite, and courteous. He provided me with all the information I needed. As soon as Jordan heard back from the mechanic, he notified me that it would be a long wait and asked did I need a ride somewhere. Even though I decided to sit and wait, he made sure I was fine. My car was clean and running Great! More
by Pam
Employees Worked With
Other Employees :
Uniqueka Nettles-Bay, John Guider, Jordan Walker
January 10, 2019
Damaged my vehicle while servicing I took my vehicle in to be serviced only to get it back damaged. It took them an hour to bring it out of the wash. Once they brought it out I immediat I took my vehicle in to be serviced only to get it back damaged. It took them an hour to bring it out of the wash. Once they brought it out I immediately noticed a large crack on my windshield. I went back inside and told Jordan the service advisor. He came out saw the damage and told his boss. Jordan then told me they had to review cameras and get back to me. Several days later after calling and calling, Vince the service manager finally called me back. Vince accused me of leaving the dealership before I reported the damage. Then said a rock caused the damage. He said they were not going to fix it. I’m a police officer and for him to lie really set me off. I made a police report and I am taking this to the max! I will never recommend anyone take their vehicle here. This is not a business you can trust. More
by bulletstic
October 20, 2018
Service scam Came in for a promo oil change and service writer tried to sell me bogus repairs....throttle body service. I contacted several mechanics and all told Came in for a promo oil change and service writer tried to sell me bogus repairs....throttle body service. I contacted several mechanics and all told me that servicing the throttle body on a new car was pure xxxxxxxx! very disappointed in a dealerships' service department trying to take advantage of their customers. More
by Larry
Employees Worked With
Jordan 594
August 17, 2018
Job well done Nate Hardwick , great customer service experience met me in the lot while getting oil changed left out with a brand new 2018 Malibu, very happy. Nate Hardwick , great customer service experience met me in the lot while getting oil changed left out with a brand new 2018 Malibu, very happy. More
by Hickman,renee23
June 29, 2018
Stress free I came in today because my car was having problems. I met Troy Ivory in the sales department and he got me out of my problem car and into a brand new I came in today because my car was having problems. I met Troy Ivory in the sales department and he got me out of my problem car and into a brand new 2018 chevy Cruz! It was nice and smooth and stress free More
by Kim
Employees Worked With
James Major, Troy Ivory
May 17, 2018
Service on my Chevy Cruze John Guider, my Service Advisor was absolutely wonderful in assisting me with my issues with my car. He kept me advised of what was happening at all John Guider, my Service Advisor was absolutely wonderful in assisting me with my issues with my car. He kept me advised of what was happening at all times. I cannot say enough good things about John. More
by deborahb
Employees Worked With
John Guider
April 24, 2018
Excellent customer service I would recommend anyone that’s looking to buy a vehicle to do so at PhillipsChevyLansing and ask for Tim Dotson. Not only was Tim very pleasant but h I would recommend anyone that’s looking to buy a vehicle to do so at PhillipsChevyLansing and ask for Tim Dotson. Not only was Tim very pleasant but he made sure that I knew everything that was to know about my Chevy Equinox. Not only was he helpful at the dealership but very pleasing over the phone as well. I give him five stars for his service. More
by Deanna
Employees Worked With
Tim Dotson
April 15, 2018
ABSOLUTELY AMAZING!!!!!! Quiana is a very knowledgeable and savvy business woman! She helped get me in a brand new 2018 Chevy Malibu WHILE I WAS LOOKING FOR A PRE USE CAR AT A Quiana is a very knowledgeable and savvy business woman! She helped get me in a brand new 2018 Chevy Malibu WHILE I WAS LOOKING FOR A PRE USE CAR AT A VERY LOW MONTHLY RATE!!!! SHE'S VERY DAST, ASSERTIVE, DOWN TO EARTH , SMART AND FRIENDLY!!! IF I COUKD GIVE HER MORE STARS I WOULD!!!!!! LOVE THIS GIRL!!!! More
by Carltongraham
Employees Worked With
Quiana Vance
February 13, 2018
My New 2018 Cruze is Awesome I Really want to thank you again for your assistance with my New car purchase. The Team You have over there are the best.. They made My Every step of I Really want to thank you again for your assistance with my New car purchase. The Team You have over there are the best.. They made My Every step of Transitioning from my old Crude to a up to date model a piece of cake.!!😀 I was so impressed, I'm planning on bringing my Daughter in to make a purchase also. More
by Robin J
January 05, 2018
John Guider , "Outstanding Customer Service" Thanks John, Because of you I will return again if future maintenance is needed, in the past have visit your service department, and was very satisfie Thanks John, Because of you I will return again if future maintenance is needed, in the past have visit your service department, and was very satisfied and still happy with repairs done thanks... More
by DAN/Riverdale
Employees Worked With
John Guider
