Phillips Chevrolet of Lansing - Service Center

Because when I have a problem and call them they get me in right away, and they make me feel like I really matter. It's a good feeling to trust your dealership. I drive from Highland, IN. because I trust t in right away, and they make me feel like I really matter. It's a good feeling to trust your dealership. I drive from Highland, IN. because I trust them. I love the service dept. everyone is so helpful. I'm so glad that John Hayes is still there, and I was also very very happy that Bob Van Ramshorst is the service manager. They are really good men, always ready to go that extra mile to help. I have always had good service there. Love the car washes and the oil change prices. Thank you! More

John has been my service advisor for many years. I know that my car will be done right the first time and it will be done for a reasonable cost. I am treated with courtesy and respect. Great place to do that my car will be done right the first time and it will be done for a reasonable cost. I am treated with courtesy and respect. Great place to do business. I appreciate that John Hayes and the dealership treats women well. More

Sam was very friendly and informative. Service was done in a very timely manner. Was able to get in on a Saturday in the morning when I called on a Friday. I do not like that I have to pay $33 for an oil c in a very timely manner. Was able to get in on a Saturday in the morning when I called on a Friday. I do not like that I have to pay $33 for an oil change. One of the main reasons I went to Phillips (Ridgeway) was because they offered oil changes for under $20. I may have to reconsider going elsewhere to get an oil change and service for now on because of the high prices they charge. The car wash and vaccum was an added bonus which could play a factor in my next oil change. More

I have had the pleasure of working with John Hayes and Jim Gerba for many years (across numerous dealerships). I have always been pleased and impressed with their professionalism and ability to go above Jim Gerba for many years (across numerous dealerships). I have always been pleased and impressed with their professionalism and ability to go above and beyond. I know when I drop my vehicle off I am in good hands! More

I had previously heard of Phillips Chevrolet at their original Frankfort, IL location and knew they were a large dealership with a good reputation. However, when I found out they had taken over my forme original Frankfort, IL location and knew they were a large dealership with a good reputation. However, when I found out they had taken over my former dealership, Ridgeway Chevrolet, I was surprised and skeptical as well. Bruno Avila and the rest of the service folks at the brand new Phillips dealership put all of that to rest once and for all. I was very impressed by all of the service and help that I received that I had become accustomed to from all of my years of dealing with Bob and his team. The dealership is very impressive with a much improved inventory, and the service and parts people went out of their way to get me and my awesome 2011 Malibu taken care of. I'll be going back there, not only for future service, but hopefully my next Malibu. Dave Newman Lynwood, IL More

Phillips Chevy was extremely professional in addressing the miscommunication problem with my last visit (See previous review). I received a phone call discussing the fact that items weren't reviewed with the miscommunication problem with my last visit (See previous review). I received a phone call discussing the fact that items weren't reviewed with me and I brought my car back and had the appropriate work completed as required. Thanks to Sam and Mark for getting back to me to address the situation and then doing the work that was necessary. Thanks to all. I am confident that this was a simple communication error and the exception to the ordinary excellent service that I have received here. More

Mark foster has to be the friendliest employee this dealership..or any..ever had. Always smiling and very nice. He knows what he is doing and is always very helpful. This dealership is the best aroun dealership..or any..ever had. Always smiling and very nice. He knows what he is doing and is always very helpful. This dealership is the best around. More

Ben going here for last 10 years. Service section is freindly work completed at a reasonable time and done right. Would recommend Phillips Chevy to everyone I talk to. freindly work completed at a reasonable time and done right. Would recommend Phillips Chevy to everyone I talk to. More

the service was alright, but it was nice that they took care of me and the Saturn,but that had nothing to do with the experience my son had at one place and where they were going to work on my car for not care of me and the Saturn,but that had nothing to do with the experience my son had at one place and where they were going to work on my car for nothing and since they have posted on line a car that was posted wrong going by them and is still posted on line which to me and him it's false advertisement,but I guess they don't care about a sale they could of made,very by business. I don't mind paying to have my car fix but I feel like that supposed to make everything alright not in my book,very bad business people. More

Schedule an oil change. Though I had to wait 2 hours, Mark was, as always, professional. He understands that customer service is key to all businesses. Will return. Mark was, as always, professional. He understands that customer service is key to all businesses. Will return. More