Phillips Chevrolet of Lansing - Service Center

MR Hunter was outstanding ,Great customer service ,he call me to check up on me ,Offered a loaner car when my car was being serviced. i will be going back ,,and will let people know about the great cus call me to check up on me ,Offered a loaner car when my car was being serviced. i will be going back ,,and will let people know about the great customer service. More

This was my first visit to Phillips. I arrived late on a This was my first visit to Phillips. I arrived late on a Friday with a badly misfiring engine. Kyle quickly got me in for a test and check. Once the This was my first visit to Phillips. I arrived late on a Friday with a badly misfiring engine. Kyle quickly got me in for a test and check. Once the problem was identified the tech came out with Kyle to discuss my problem. They saw my concern with all of the work needed so they took me in to see the problem for myself. Once the repair was started they checked with me several times to let me know the status. Obviously I was happy with all of this attention for a new customer. Once the work was completed they had me settled up and on my way in no time at all. My only complaint is that I did not find these guys earlier. Go see the Phillips service department...you won't be disappointed. More

Kyle Hunter was great. Got our windshield wiper motor fixed in a snowstorm, 1 hour before the parts store in IN closed. We were 40 miles from home, and would have been stranded overnight without his help fixed in a snowstorm, 1 hour before the parts store in IN closed. We were 40 miles from home, and would have been stranded overnight without his help. He dispatched a guy to the parts store while he diagnosed which part was needed, called the guy enroute with details, and got us back on the road within 3 hours. He kept us informed every step of the way. Everything you want in a service manager. He should be commended by his manager. Also: Oldsmobile was not on your list of brands, so I had to choose Chevy. I know my car is old, but I can't be the only Oldsmobile driver left on the road. :) More

Thank you entire service team on Monday January 23, 2014. When my check engine light came on, I went immediately to your service center. The service manager John made sure that I was comfortable as I am an e When my check engine light came on, I went immediately to your service center. The service manager John made sure that I was comfortable as I am an elderly handicapped woman with oxygen and a walker. They assisted me with my oxygen electricity needs and a room to wait. John explained the repair necessesary and even informed me that financing was available as I am on a fixed income. I believe his name was Maurice, but in any case, the gentlemen who gave me rides both to and from the dealership was soooo very kind. He assisted me into my home and made sure that I was ok before leaving. Thank you entire service crew. I will be sure to recommend you! More

I was greeted immediately upon arrival (by name, which to me means a lot), and was waited on by John. I was there basically for an oil change and another issue my vehicle was experiencing. While waiting in me means a lot), and was waited on by John. I was there basically for an oil change and another issue my vehicle was experiencing. While waiting in the customer waiting area, John came to me an completely explained what the possibilities where that could be causing the problem. Needless to say, my vehicle was fixed and I was out faster that I thought I would be and the vehicle is running as it should be. I was very happy with the experience and the service, and ecstatic over the price. Thank you John. More

I showed up with no appointment and John got me in with no problems.Phillips is really a top notch dealership from my salesman .fred. All the way through to service. no problems.Phillips is really a top notch dealership from my salesman .fred. All the way through to service. More

Kyle was very courteous and was concerned about my wifes issues with her Equinox. He asked many questions to make sure he understood what the problem was that had occurred. She also had some recalls that ne issues with her Equinox. He asked many questions to make sure he understood what the problem was that had occurred. She also had some recalls that needed to be done so he made sure all was taken care of and called when her car was done. We got it back the same day and appreciated the prompt courteous service we received. More

I was ready for a service and had gotten notice of a recall on my 2014 Silverado. I went to Phillips Chevy in Lansing and went to the service area where Kyle waited on us immediately. He asked what were recall on my 2014 Silverado. I went to Phillips Chevy in Lansing and went to the service area where Kyle waited on us immediately. He asked what were my issues and I also had some questions on how some new options worked on my Silverado. He explained to me how they worked but also when I picked up the vehicle the mechanic and Kyle had printed out how change some options so I can customize them to my liking. Mike Darge also made sure we had everything we needed including a rental so we could leave and get to work. I have dealt with Mike Darge for many years and purchased other vehicles form him and Phillips and have always been treated like I was their only customer. This kind of treatment makes you feel good and want to continue doing business with this dealership. More

I made a mistake in my earlier review when I marked good I thought that was a rating for the dealership. There are some people up front that don't seem to friendly. John Hayes has always been very professi I thought that was a rating for the dealership. There are some people up front that don't seem to friendly. John Hayes has always been very professional and is friendly. As I stated earlier review John is the main reason I go there. John is the only Service Advisor I prefer to deal with. I just purchased a new 2014 Equinox based on his opinion. More

first time serviced- very compassionate-showed interest in customer satisfaction-kept solid timeline-advised of additional service needed-altered time for additional service-seemed interested in customer m in customer satisfaction-kept solid timeline-advised of additional service needed-altered time for additional service-seemed interested in customer more than $ More