Phillips Chevrolet of Lansing

I always deal with John in the service department, I have delt with him when he was at Gibson Chevrolet , and since he was at Ridgeway and now Phillips! He is one of the main reasons that I kept buying cars delt with him when he was at Gibson Chevrolet , and since he was at Ridgeway and now Phillips! He is one of the main reasons that I kept buying cars at Gibsons from 1989 till they closed! He alwaysgoes out of his way to help you! Good service means more to me than buying the car experience! If the service isn't good l'll go somewhere else an buy! More

I made a mistake in my earlier review when I marked good I thought that was a rating for the dealership. There are some people up front that don't seem to friendly. John Hayes has always been very professi I thought that was a rating for the dealership. There are some people up front that don't seem to friendly. John Hayes has always been very professional and is friendly. As I stated earlier review John is the main reason I go there. John is the only Service Advisor I prefer to deal with. I just purchased a new 2014 Equinox based on his opinion. More

first time serviced- very compassionate-showed interest in customer satisfaction-kept solid timeline-advised of additional service needed-altered time for additional service-seemed interested in customer m in customer satisfaction-kept solid timeline-advised of additional service needed-altered time for additional service-seemed interested in customer more than $ More

John was very professional and checked my vehicle in right away. Barry is the best mechanic I have ever worked with he does really good work and has a great attitude. right away. Barry is the best mechanic I have ever worked with he does really good work and has a great attitude. More

Very positive experience, great sales and service team! Kept me updated and helped me tremendously when I was in a bind in the winterstorm! I have and continue to reccomend Phiilips Cherolet to family, fri Kept me updated and helped me tremendously when I was in a bind in the winterstorm! I have and continue to reccomend Phiilips Cherolet to family, friends, and co-workers. Looking forward to my next vehicle purchase with a great dealership! More

Excellent customer service, short wait time, the cost of service was very reasonable, other issues that need urgent attention on the my car were explained to me service was very reasonable, other issues that need urgent attention on the my car were explained to me More

I really liked that we had one contact person: the same technician who accepted the car for service was the person who talked with us throughout the entire process, called us very quickly with an estimate technician who accepted the car for service was the person who talked with us throughout the entire process, called us very quickly with an estimate of what the repairs were going to cost, explained what needed to be done to repair our truck's problems, and called us when the work was done. The estimate of when the repair would be done was correct. The repair looked like it was going to take a couple hours longer than anticipated, and our same technician called to offer their courtesy shuttle service, in which they would have picked up my husband from home to come and pick up the truck when the repairs were done. Since the repair was done as originally anticipated, we did not need to use the courtesy shuttle. The service department was very impressive. They were prompt, courteous, timely... and the end cost of the repair did not exceed the estimate. Overall, it was a very good experience, and our service technician was an excellent representative of the service department and the dealership. We are very pleased and satisfied with our experience at Phillips Chevrolet. More

I continue to be impressed by Phillips Chevrolet! Being a customer of the previous dealership, Ridgeway Chevrolet, I was not too sure how the changes would effect me. Since they've been Phillips Chevrolet it customer of the previous dealership, Ridgeway Chevrolet, I was not too sure how the changes would effect me. Since they've been Phillips Chevrolet it has been a great experience everything I go there! I have had my new car for about a week now. Today I had an appointment to get the Protector package put on and my remote start installed. As I was getting ready to leave to the dealership, I received a phone call saying they were able to lower my payment even more! Phenomenal!! Then i drop my car off for the service work and they give me a loaner vehicle, I expected this service to take a few days. I just recieved another phone call about 10 minutes ago saying my car is ready!!! The customer service they offer is tremendous!!! I also work in sales so I know the importance of building a relationship with my customer and they have earned my continued business! I look forward to my future with Phillips Chevrolet and know that my loyalty is appreciated there! Great work to everyone especially my buddy Dennis for going above and beyond and exceeding my expectations!!! More

I absolutely loved this place. The customer service and my salesman (James Major) was priceless. I am so appreciative of what they were able to do for me. They rate 5's with me because of their pleasant at my salesman (James Major) was priceless. I am so appreciative of what they were able to do for me. They rate 5's with me because of their pleasant attitudes and presentational style. They appeared to be a family working together. This was fantastic place to purchase a 2014 Chevy Malibu for the year 2014. God bless you all. Monica Lloyd More

Everyone there was great and very helpful. They made sure i was informed of everything that was going on in my car and was very professional. i was informed of everything that was going on in my car and was very professional. More