Phillips Chevrolet of Lansing

I will start by saying this is the worst dealership ever!! The customer service is terrible and they need to hire all new staff. Beware of a lot of deceptive practices taking place here. I originally c ever!! The customer service is terrible and they need to hire all new staff. Beware of a lot of deceptive practices taking place here. I originally came here to co-sign for my niece and when it was all said and done I was the only one on the deal. They ran my credit a total of 23times then i walked away with a decent suv. everything was fine. the dealer hounded us to give him a review on Google on our phone and he basically did it his self. I had to put down a $2000 deposit that didn't help my payments at all. It seemed as if everyone in this place was money hungry.We were literally the last ones in the dealership. After everything was signed we received 1 key and was promised another key at a later date. literally 3days later I received a call from the finance company welcoming me and verifing my information. The finance company had no idea about the $2000 down payment until i told them. Shortly after I started receiving calls from phillips about needing more information to close the deal. I was so confused I thought all the papers i signed the deal was closed. They were claiming they couldn't verify my ssn but somehow they were able to put 23 inquiries on my report. Numerous people texted, called and emailed threatening me to bring the car back or they will report it stolen. I have returned the car and I still have not received my down payment back. These people are crooks! Buyers BEWARE!!!! More

Thank you Donna Lee my personal angel For getting me in Thank you Donna Lee my personal angel For getting me in my new truck it’s perfect! Thank you Sam and crystal in the finance department Thank you Donna Lee my personal angel For getting me in my new truck it’s perfect! Thank you Sam and crystal in the finance department More

Michael Stramaglia greeted me with a great big smile, I was excited to work with him. Michael took him time , and helped me find the vehicle that fit my needs, and my expectations. The service that Sam D n was excited to work with him. Michael took him time , and helped me find the vehicle that fit my needs, and my expectations. The service that Sam D n Michael Stramaglia provide is excellent!! More

Donna Lee is the best worked hard for us to get the right color and car we wanted we are past satisfied for her services Sam the manager made It happen to color and car we wanted we are past satisfied for her services Sam the manager made It happen to More

Helped find the car perfect for me! Very friendly. Didn’t push me to get something I didn’t want. Best car salesman I’ve met so far! push me to get something I didn’t want. Best car salesman I’ve met so far! More

It's been such a pleasure working with Philip Derkacy. We'd been speaking about the current trade from my 2020 SUV to a 2021 for the past couple of weeks (when I received a flyer about "reducing my curre We'd been speaking about the current trade from my 2020 SUV to a 2021 for the past couple of weeks (when I received a flyer about "reducing my current car note" with an upgrade to a 2021)! Little did I know "my taste" would choose a newer model which elevated my current payment. I'd been leasing Chevys since 2013 and getting ready to retire wanted to OWN an SUV. Once working with Philip, every 3 years, my trade in transaction was smooth!! That said, Philip IS EMPLOYEE OF THE YEAR!! He is knowledgeable, he worked with us with a smile on his face and in his voice the entire process, he was professional and patiently listened to me fuss about "no money down" and HE MADE IT HAPPEN (well actually my credit score did!). LOLOL and I GOT MY VEHICLE!!! Nobody but Philip can sell me a car - He's THE BEST!!! More

This was the easiest and most pleasant car buying experience I’ve ever had. I would definitely recommend Michael for anyone’s vehicle purchase. Thank you!!! experience I’ve ever had. I would definitely recommend Michael for anyone’s vehicle purchase. Thank you!!! More

Just bought my third car from Phil and he was extremely helpful. Walked out with a new Silverado and a great deal. Excellent service at Phillips. helpful. Walked out with a new Silverado and a great deal. Excellent service at Phillips. More

Shawn was very friendly, transparent, and informative throughout the entire process. This was my first purchase from this dealership in 14 years! I'm excited! throughout the entire process. This was my first purchase from this dealership in 14 years! I'm excited! More

Shawn was awesome. I’ve been to Chevy on 3 different occasions with no luck. Shawn exceed my expectations and I love my new car occasions with no luck. Shawn exceed my expectations and I love my new car More