Phillips Chevrolet

I came into Philips, to check the validity of an internet listing for a 2010 Malibu. Online the price seemed to good to be correct, given the age of the car, the options and the miles. After visiting listing for a 2010 Malibu. Online the price seemed to good to be correct, given the age of the car, the options and the miles. After visiting several other dealers the previous weekend for some new and used cars, and then Carmax as well... headed over to Philips for this 2010 Malibu. Pulled into the parking lot, parked my 1998 Malibu, and Marty was already in the cold parking lot greating me. No Pressure, just a good morning and how can we help you today. Told him that I was interested in a Malibu and he welcomed me in. Sat me down at the desk, and then handed me the brochure for a 2011. I then handed him the printout from the website for the one I was interested. At other dealerships, the sales guy turned a quick frown, because he knows his commision just went through the floor. Not this time... Marty took the sheet, looked at it... and he himself said.. "This price can't be right". I found out that earlier in the day, there was a "goof" in online pricing for a Camero and he was concerned this one was wrong too. He went and checked, and sure enough... this was no mistake. He offered me a test drive, we went for a good spin... had a good conversation. I wanted this car. We did the numbers, and worked it out. I wasn't prepared to make the down payment that day (Tax refund and bonus depositing 4 days later)... no problem, I could bring in a check on Friday... Now for the negative part of my review, and sadly it is just the state of Auto Shopping. After the time I agreed to the price, and I was out the door... 4+ hours.. I started this shopping before lunch, and didn't leave till dinner. And I hadn't eaten lunch, so every 15-30 minutes the day got longer and longer. Marty was great, he kept checking in on me. He had some other clients, (which I 100% understood), but he still kept tabs on me. Phil then came down to talk about Aftermarket add-on's. I had already talked to Marty about them, and had settled on the exterior and interior... When talking with Phil, he gave me a good deal on the full package and a 2nd key for the car. Phil is a different sales person then Marty... With Phil is when I first heard my Credit Score... which was a surprise to me. Why a surprise? I have a credit scroe service from American Express (not a rinking dink internet, cute commercial one). I knew my score and was happy with it. But for some reason, when Philips ran it, it was down nearly 100 points and no one could explain to me why. Making several phone calls to Amex to find out, got some nonsense excuse that they were based on two different scales. Amex was based on a 850 scale, where the one Philips was using (per the paper), was based on a 1,000. But me being a software engineer and a numbers guy... The shift in score didn't match the shift in scale metrics. So this was a point of frustrationg, because I knew this ment a finance rate closer to 8 or worse, then 4 and below. I was about to walk out, but I really wanted this car. I resigned myself to the fact that now instead of the $270 range payment I wanted, I was looking at $350, whih really sucked... but the car was solid and what I wanted, and even though Philips couldn't explain it, I understood they were just going off the computer and what Transunion was saying... and that there was little they could do at that point. (I understand how "everyone" says they have good credit... and that number that comes out of the computer is "law" to protect the buisness). I did have my credit score right there on my smartphone, so I wasn't making things up. Off to Matt, to seal the deal and sign my next 5 years away. Mike was EXTREMLY? friendly and understanding of the credit scroe situation. I showed him my smart phone, showing all three raitings... and he was just as confused as I was. Which made me feel a bit better because Mike does this as his full time job. Didn't change the fact that he had to go with what he had on the computer, but at least I knew I wasn't crazy for questioning it. Mike then showed me the offer from Bank Of America... I asked him if he could ask BoA for a discounted rate, because I have a Credit Card and Mortgage with them. He zipped off the inqury... we talked about the Warranty extensions (Which I already knew I wanted)... Settled on a number, BoA wrote back... they knocked off some, and Mike did a little more magic and got me in at aroudn 4.5. $320 payment, which given that I added the warranty and the aftermarket, and the situation... I was okay with. So 6 hours after walking in, the paper work was all done. Came back an hour or so later to pick up the car (I wasn't trading in my old Malibu), and all was good. Just this past week... I had my first instance with the Service department (my aftermarket upgrades were being done).... The loaner car and the service department was great... good sign for the future. Thanks Philips, when it is time to again to look for a new or (new to me) car, you will certainly be on the list. More

My visit to Phillips Chevy was very pleaseing. I was looking for a family car that i could afford and ALBION BALAJ did an amazing job with helping me. I went to different dealers to find the right price looking for a family car that i could afford and ALBION BALAJ did an amazing job with helping me. I went to different dealers to find the right price and service and phillips was by far the best for serivce and price. More

The service at Phillips Chevrolet in Frankfort, Illinois has been great. The employees are friendly and courteous. When I contacted the dealership the sales personnel was knowledgeable and they took the t has been great. The employees are friendly and courteous. When I contacted the dealership the sales personnel was knowledgeable and they took the time to explain the different options I had and I did not feel pressured. The service department has been prompt have answered my questions. If I need to speak to anyone in the service dept. there is someone available to take my call. Also, I like the service hours. More

Everyone had great customer service. Especially my salesperson Eugene Wilson, was very informative and knew exactly what I was looking for and was able to get it for me. I am enjoying my new Chevy Ave salesperson Eugene Wilson, was very informative and knew exactly what I was looking for and was able to get it for me. I am enjoying my new Chevy Aveo!!!! And look forward to what my Aveo has to offer. Thanks Eugene More

My salesman Daniel is great. He really showed me plenty of attention and he walked me through every step. Phillips Chevrolet is the place to buy a car. I have recommended all my family and friends to this of attention and he walked me through every step. Phillips Chevrolet is the place to buy a car. I have recommended all my family and friends to this dealership. Going to Phillips Chevrolet really is the right way to buy a car. I love my new Chevy Traverse and so does my family. I got a really great deal and hope to visit them sometime in the future to buy another car. Thanks Phillips Chevrolet and Daniel. Job well done!!!! More

Both Marty and Harry went above and beyond what I expected. They put me in a car in my price range. I have health issues and they were able to accomodate my time restraints far better than I could ha expected. They put me in a car in my price range. I have health issues and they were able to accomodate my time restraints far better than I could have expected, taking measures to see that I was out in a timely manner. We have bought previous vehicles from Phillips. We have sent our children who have both bought their vehichles there. And they in turn have sent their friends in. I brought my son back that same week to buy a second vehicle and they were able to put him in a vehicle. Marty went above and beyond again to make it happen. Phillips will always have our business becuase of this. I will refer everyone I know to Marty McKenna and Harry Mays! Their customer service was superb! Kathleen Burke More

I was in the market for a new Avalanche. I contacted Phillips online where they quoted me a price and true to there word when i showed up thats what i got it for. Bob Pearson greeted me and made my purc Phillips online where they quoted me a price and true to there word when i showed up thats what i got it for. Bob Pearson greeted me and made my purchase a very pleasant experience. Next time im in the market for another new truck i will be coming back to Phillips... Thanks again i love my truck!!! More

We knew we were needing a new car, had it narrowed down to 4 different makes based on our internet search matching our criteria. Chevy was number 3 on the list. We walked in and met Joe Luque, he was frien to 4 different makes based on our internet search matching our criteria. Chevy was number 3 on the list. We walked in and met Joe Luque, he was friendly, informative and not a pushy type of sales guy. He answered all of our questions, demonstrated all of the cars features, and had Mark come in with a great price. We never made it to the 4th dealer, and we are very happy with our Chevy Malibu. We would recommend Phillips Chevrolet and Joe to anyone needing a car. They make buying a car as painless as possible. More

We purchased a new car in the summer of 2010 and had such a great experience with Rami that we came back in the winter to buy a used truck! We have had nothing but the best experience with sales, finance and a great experience with Rami that we came back in the winter to buy a used truck! We have had nothing but the best experience with sales, finance and service depart! We will recommend Rami and Phillips to anyone we know looking to purchase a new or used car. More

My husband and I recently leased a new Equinox from Phillips. Both Brian and Mike were accomodating to our needs. We feel that we were given a fair price. Brian even showed us how to use some of the Phillips. Both Brian and Mike were accomodating to our needs. We feel that we were given a fair price. Brian even showed us how to use some of the features on the vehicle when we came back a couple days later to drop off the title from our old van. The service there seems great so far, everyone is friendly and polite every time we come in. More