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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.5
949 Reviews

949 Reviews of Phillips Buick GMC - Service Center

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October 07, 2021

The service advisor, Jim Berlin, was very helpful in getting the problem corrected. Thank you More

by BLH1535
Recommend Dealer
Yes
Employees Worked With
Steve Songer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Phillips Buick GMC responded

Thank you! Jim is an excellent adviser and we're lucky to have him! We appreciate your business and will do our best to continue to exceed expectations.

October 07, 2021

This was my first time using Phillips Service department. The experience was overwhelmingly superior to my experience at another dealership. I will be switching all of my service needs to Phillips Buick GMC More

by megcraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 13, 2021 -

Phillips Buick GMC responded

A reliable vehicle is obviously important in your line of work. We strive to provide a seamless experience for customers and it is great to hear that our service department came through and delivered. Your recommendation means so much to us and we're so happy to have earned it!

October 07, 2021

I would like to thank Jim the service manager for his help in finally figuring out where the issue was on my GMC Terrain. Although I am still now waiting for a part to finish the job, I still appreciate More

by CandyG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to highlight Jim for his excellent work! Customer service is one of our top priorities, so we really appreciate your positive comments about our team.

October 07, 2021

I recently had to have my truck in for service for a recall on the Takata air bag. The service was excellent and timely. Thank you Phillips! More

by beaton58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack, Jim (?) in service
Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. Our goal is providing top-notch service and earning customer loyalty. We look forward to helping again next time you're in need!

October 07, 2021

Only reason came was due to tire sensor going out. I purchased my vehicle 8 years ago and other then service package I was given at that time, have never heard from anyone at dealership.poor service of More

by Gotesky5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Phillips Buick GMC responded

If you could please reach out to our management team, we would appreciate it. We aren't sure what the complaint is, or how to fix it. You are stating that your tire sensor went out, so you brought the vehicle in, but there is no complaint about the service. Can you call us so that we can understand and remedy the issue? Thank you!

October 07, 2021

They were great and took care off every thing ordered rental car all the parts made sure all recall items were fixed and all was completed in two days. More

by gary.tritt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim
Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for trusting us to get the job done! We are pleased to hear that Jim and the rest of our service department were able to fix your vehicle’s issues.

October 07, 2021

Professional, courteous, friendly and prompt! My last dealership was nothing like this. I was surprised More

by ALA2025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Larue
Oct 13, 2021 -

Phillips Buick GMC responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience at Phillips Buick GMC!

October 07, 2021

Everything was fine but the price. Labor and materials are both high according to internet More

by SCOTT.CAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hoff
Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business.

October 07, 2021

Keith Free is the kindest & most knowledgeable person I have come across. If he doesn’t know the answer he says so and gets the correct information More

by CAROLINEUPCHURCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Free
Oct 13, 2021 -

Phillips Buick GMC responded

We appreciate your business and your recognition of Keith. We really do strive to be the best and it is a pleasure to get this type of feedback, directly from our customers. We look forward to your next visit!

October 07, 2021

Arrived first day to have oil/ filter changed and tires rotated. Concern with door lock, parts had be ordered. Total time there 1 hour. Second time I went back for the ordered part ( door lock) in and ou More

by RFENTRESS1
Recommend Dealer
Yes
Employees Worked With
Not applicable
Oct 13, 2021 -

Phillips Buick GMC responded

Thank you for taking the time to post a review! We strive to provide a seamless experience for customers and it is wonderful to hear our team came through and delivered in a timely fashion. We look forward to working with you again in the future!

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