Phillips Buick GMC - Service Center

Best dealership I have ever been to. Nice clean facility, outstanding service, courteous shuttle drivers. GREAT, GREAT experience. outstanding service, courteous shuttle drivers. GREAT, GREAT experience. More

Horrible dealership to take your car for service. My truck has been there for 4 months going to 5. I was dealing with Jim Berlin, service advisor. There was no communications between the dealership and truck has been there for 4 months going to 5. I was dealing with Jim Berlin, service advisor. There was no communications between the dealership and myself. I had to constantly checking, they’ll not call me for any up dates. At last Keith, the Mgr. Tried to be helpful however the damage is already happened. I really regretted taken my truck at that dealership. The treatment was welcome at all. I end up in a rental, when the truck is finally ready, they finally called and rushing me to come pick it up, while I was out of month in a business trip not knowing when my truck would of be ready. they charged me over $2000. For the rental. I’m unsure of what to do at this point. Thinking of bringing this into legal matter, because this is really unfair to me as a customer. I’m still making payments and paying insurance while they are fixing my truck. Every time I called they told me parts in order not sure when. It will be in. Also, I’m not truck why this type of treatment maybe I’m a black male, but unsure. I don’t think they’re doing this to anyone else’s. The retaliation towards me is uncalled for and I demand justice for them charging me extra money while I wasn’t sure when they truck will be ready. Please stay away from this dealership as much as possible. Definitely if you’re black, they’ll try all the can if you’re driving a nice car to harm you and your car. They hold on to my car for 4-5 months, hmmm you wonder why. My brand new 2021 that I bought after three days broke down and took it to dealership and the told me the cam sensors issue, unbelievable that took over 5 months to be fixed. i believe the only reason why the treat me like this is because I’m black, there’s no other reason towards it. More

I was greeted courteously and given prompt treatment. I will definitely return when I need service again. will definitely return when I need service again. More

Friendly service was faster than I expected very helpful in answering questions on what was being done and what was done on car in answering questions on what was being done and what was done on car More

Great people and customer service. Very inpressed with team at the dealership. Would recommend them anytime team at the dealership. Would recommend them anytime More

Keith in service dept is the best, great customer service. He turned my day around. service. He turned my day around. More

Repair was done on a timely manner and no changes due to the manufacture recall. the manufacture recall. More

I took the car in for warranty service, they tested and replaced the battery. Service was as expected. replaced the battery. Service was as expected. More

I needed service right away and Jim Berlin did a great job of getting my parts ordered and my wife's car fixed in a timely manner. job of getting my parts ordered and my wife's car fixed in a timely manner. More