Phillips Buick GMC

I took my car in due to a shaking feeling in the front end when I take off or taking a turn. I also let my service advisor know that I had taken it to another dealer previously and they advised that it wa end when I take off or taking a turn. I also let my service advisor know that I had taken it to another dealer previously and they advised that it was my front end half shafts. Of course he stated that they would have to replicate to replace, which I understood fully. I took it in at 8 am. By 1:30 pm no one had called me. So I called and he had no idea who I was when I provided my name, I had to give him my concerns just for him to know who I was. He also said, “oh yeah, it’s been done. We can’t replicate it.” I went to get my car, asked why no one called me if it had “been” done, no answer. He told me multiple people had drove my car and said they felt nothing. I asked if he personally drove my car and he gave me an attitude and said no. I took my vehicle to a different dealership the next day, they instantly felt the concern and had it replaced within a week. I don’t even think they actually looked at my car. The service advisor was rude and unfriendly, and the two guys who were in his space with him were absolutely rude as well and proceeded to give me a dirty look as I left. I will NEVER come here again nor recommend anyone to come here. More

My new car is the second car I have leased so I guess enough said. enough said. More

Extremely professional Very good customer service. They do good work and they are you feel very welcome....I will continue to do business with them in the future..... They do good work and they are you feel very welcome....I will continue to do business with them in the future..... More

Buzz was fantastic. He was so helpful and personable. He truly cares about his customer and makes the process so easy. He is a true asset to your dealership. Thanks so m He was so helpful and personable. He truly cares about his customer and makes the process so easy. He is a true asset to your dealership. Thanks so much for our new truck. More

The smoothest buying experience we’ve ever been through~Cat was awesome and so helpful! We would definitely recommend Cat and the Phillips dealership to anyone! through~Cat was awesome and so helpful! We would definitely recommend Cat and the Phillips dealership to anyone! More

Good delivery service,car was clean. Still waiting for info on fixing dent in car. Still waiting for info on fixing dent in car. More

Jim was helpful but the service took much longer than I expected and the communication of this could have been better. expected and the communication of this could have been better. More

Great experience. Cat, the salesperson was excellent. Delivery of the car was very timely. Would recommend Phillips to anyone. Cat, the salesperson was excellent. Delivery of the car was very timely. Would recommend Phillips to anyone. More

I feel like I was taken advantage of because I was a 1000 miles from home and had basically no other choice than to have my repair done there. miles from home and had basically no other choice than to have my repair done there. More

Mark Bonner was a fantastic sales person! ! We are VERY happy with our new GMC Sierra truck!! Will highly recommend Phillips Buick GMC to anyone in our area who may be new car/truck searching. ! We are VERY happy with our new GMC Sierra truck!! Will highly recommend Phillips Buick GMC to anyone in our area who may be new car/truck searching. More