Phil Wright Autoplex - Service Center

Did not approve them to replace air filter, cabin filter, of rear windshield wiper blade. But once I paid, it was all included. Wife called manager, and only documented approval was “female customer approved of rear windshield wiper blade. But once I paid, it was all included. Wife called manager, and only documented approval was “female customer approved “. Offered a discount on next oil change. More

Professional and responsive. Took complete care of us and our claim. Provided transportation to and from work. Took complete care of us and our claim. Provided transportation to and from work. More

Service was easy to schedule. Did not have to wait long for diagnosis and repair. Everything back to normal. Did not have to wait long for diagnosis and repair. Everything back to normal. More

The service department is second to none. They do an excellent job fixing your vehicle. They do an excellent job fixing your vehicle. More

Dwayne has always been very helpful. . He is very knowledgeable and courteous. He always explains the cost to me and gives me a choice as to what I want done.. . He is very knowledgeable and courteous. He always explains the cost to me and gives me a choice as to what I want done.. More

They were professional fast did great job kept me informed on progress fast and effiicinent informed on progress fast and effiicinent More

Took care of the problem as fast as they could. Even had the parts on hand. Definitely no complaints. Even had the parts on hand. Definitely no complaints. More

Excellent and expedient service. Very good experience. Service has definitely improved from my past vehicles bought there. Very good experience. Service has definitely improved from my past vehicles bought there. More

Excellent job fast and prompt. Friendly service. Had parts available that I needed so no waiting. Friendly service. Had parts available that I needed so no waiting. More

Scheduled an oil change, tire rotation, saftey inspection, 150,000 miles service, and stated i had a vibration at speed. After 20 minutes of having my truck the service is done. I asked about the inspection, 150,000 miles service, and stated i had a vibration at speed. After 20 minutes of having my truck the service is done. I asked about the 150k mile service and they told me they just recommended, plugs, and fluid flush, they stated on their check off sheet the truck came in at 15% oil like and they reset it, was still at 15% when I got the truck back, they did NOT change my cabin filter like I requested instead said "it looks fine". They said my wipers looked good when they are not, they said they inflated my tires to 35 psi. None of the 4 were set at 35. Last but not least they had green checks by alignment, balancing and everything else on the wheel/tire section yet when I left the dealer the truck vibrated worse than it ever had, Immediately stop at the next tore shop and they tell me 3 of 4 wheels are bent and they will try their best to balance them out. Summary-paid $103 for an oil change and at this point I'm not even sure they did that..... More