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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
785 Reviews

785 Reviews of Phil Wright Autoplex - Service Center

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August 23, 2018

Great people greater service Great service friendly polite people. Vehicle was repaired correctly and I was given a nice loaner care to use. The kept me updated and made the repai More

by JRRYANR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager , Vernon Hubbart
Aug 23, 2018 -

Phil Wright Autoplex responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, The Phil Wright Autoplex Team

August 22, 2018

Quick! I walked in to check on a time to get my oil changed and they got me right in! After the oil was changed, Dewayne advised me that I needed to get my b More

by STYLINGMOM956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne Caldwell, Charlie Bird
Aug 23, 2018 -

Phil Wright Autoplex responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Phil Wright Autoplex's Service Department. Sincerely, The Phil Wright Autoplex Team

August 22, 2018

They was fast and helpful I like the way they treated me and answered the question I had I am. Am very satisfied and would use their services again. And would recommend them to More

by CLEVELAN70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2018 -

Phil Wright Autoplex responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, The Phil Wright Autoplex Team

August 21, 2018

Good Service - Shuttle Service Appreciated Understanding you get what you pay for, my 2011 Chevy Silverado has received stellar service and keeps her running smooth. Without shuttle service, I More

by LuckyL1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne, Woman in Service,
Aug 21, 2018 -

Phil Wright Autoplex responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Phil Wright Autoplex Team

August 18, 2018

Oil change Very good to explain every thing, cold waiting room, good refreshments, mechanic left grease smudges on glove box area, would have had them clean this More

by steph r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t notice names
Aug 20, 2018 -

Phil Wright Autoplex responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, The Phil Wright Autoplex Team

August 14, 2018

Great job Everyone is always nice and professional and do a great job, thank you very much for all your hard work. Being single it’s always nice to know that More

by terrytully42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Wells
Aug 15, 2018 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

August 10, 2018

Still there and showing kindness One of our trucks broke down near Russellville, and I had it towed to the nearest Chevy dealer which happened to be Phil Wright in Russellville. I was More

by TGREEN3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne Caldwell
Aug 13, 2018 -

Phil Wright Autoplex responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Phil Wright! If there is anything else we can do for you, please feel free to give us a call.

August 10, 2018

Amazing service and experience! From the moment I walked in the door, I was treated special! Everyone was super nice and ready to help. Exceeded my expectation of when my car would More

by slh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : everyone in the service department
Aug 13, 2018 -

Phil Wright Autoplex responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by.

August 09, 2018

Great service advisor Went to dealership for potential brake problem during a camping trip. Service adviser was very helpful and everything checked out ok. They recommend More

by GORDONDMEYER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Adviser
Aug 09, 2018 -

Phil Wright Autoplex responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, The Phil Wright Autoplex Team

August 02, 2018

Oil change tire rotation Grease all over the door seats outside of car. Hood steering wheel etc they cleaned it up but it never should have happened considering it was a brand More

by JUSTIN.COTHREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Aug 02, 2018 -

Phil Wright Autoplex responded

I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Sincerely, The Phil Wright Autoplex Team

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