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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
785 Reviews

785 Reviews of Phil Wright Autoplex - Service Center

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September 27, 2018

Satisfied Friendly people. Good and quick service very satisfied they diagnosed the problem quickly got my car in explained the problem and got right to work More

by BRICHARDSON34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Wright , Keith Holbrook
September 18, 2018

Service The service department is excellent. They address the problem an work til it is resolved. Usually sameness day service. I highly recommend this dealer More

by STANGMOM25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2018 -

Phil Wright Autoplex responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Phil Wright Autoplex's Service Department. Sincerely, The Phil Wright Autoplex Team

September 14, 2018

Phil Wright is the ONLY dealership to buy from! From purchasing our used car to maintenance and service, we receive nothing but the best service possible. These people truly care!! Our car was stil More

by JULIEGOODNIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Henson
Sep 17, 2018 -

Phil Wright Autoplex responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Phil Wright Autoplex Team

September 07, 2018

Excellent!!! Had a Great experience with Natalie Mueller. She was friendly, helpful and funny. The other staff there were friendly and funny too. They all keepe More

by DEANNABRADLEY18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NATALIE MUELLER, Brian Stubbs
Sep 10, 2018 -

Phil Wright Autoplex responded

Thank you for writing about your visit with us! I am happy to hear that Natalie was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns.

September 07, 2018

Customer Service Excellence A simple tire rotation and oil change becomes a great customer service experience. Thank you Phil Wright Autoplex. I will be back in a few thousand mi More

by MLGOTCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 10, 2018 -

Phil Wright Autoplex responded

Thank you for this amazing review of your experience with us here at Phil Wright Autoplex! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment!

September 06, 2018

Tail Light assembly Absolutely wonderful! They took of my car and got me a great price on the repairs. My warranty was expired and they got GMC to help with some of the c More

by DLOIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager of Service dept.
Sep 06, 2018 -

Phil Wright Autoplex responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Phil Wright Autoplex Team

September 06, 2018

Bad idea Wouldn’t honor my car care plan that I purchased when I bought the truck because I didn’t buy it from them !! Said that for their customers they make More

by BRANDONSTONE74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Vernon Hubbart
Sep 12, 2018 -

Phil Wright Autoplex responded

Brandon, we understand your frustrations and would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, The Phil Wright Autoplex Team

August 28, 2018

bad service Tire worn after 15000 miles service center said could not do anything to fix it. if you have a Toyota vehicle please take it somewhere else. They can More

by REEDSCOTTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Wells
August 24, 2018

The Service Department has always been top notch. The do a great job every time and take care of our transport needs. They usually complete the work ahead of schedule and drop us off or give us a serv More

by Mike Lacefield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vernon Hubbart
Aug 27, 2018 -

Phil Wright Autoplex responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Phil Wright Autoplex Team

August 23, 2018

Service Good service fast and friendly shuttle was convenient and fast. Called in a timely manner to pick up from the dealership. I will have my next service More

by STEVE.POWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Wells
Aug 23, 2018 -

Phil Wright Autoplex responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Phil Wright Autoplex Team

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