Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Phil Wright Autoplex - Service Center

Russellville, AR

4.5
782 Reviews
Call Service Center (877) 897-0977

782 Reviews of Phil Wright Autoplex - Service Center

Sort by
March 11, 2024

Second service in a row that my tires werent rotated as requested. The advisor spoke to me about the tires, and agreed to rotate them. I know I need tires coming soon, but I was promised rotation again. More

by rbrion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Report | Print
Mar 13, 2024 -

Phil Wright Autoplex responded

Thank you for providing this feedback about your experience at Phil Wright Autoplex. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

March 10, 2024

Very good experience. The service manager was helpful in getting my issues resolved. I’ll be back. More

by EGRAY011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Phil Wright Autoplex responded

Thank you for taking the time to write this wonderful review about our service department. We are extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Phil Wright Autoplex and we look forward to your continued business! Sincerely, The Phil Wright Autoplex Team

March 07, 2024

Got in fast keep ip to date on warranty what needs fixed and got it fixed fasy More

by ROBERTKS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shop
Report | Print
Mar 08, 2024 -

Phil Wright Autoplex responded

Thank you for the kind words, Robert. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Phil Wright Autoplex, we value our customers and we look forward to seeing you down the road. Sincerely, The Phil Wright Autoplex Team

February 27, 2024

What Others Say Your staff is wonderful! Everyone we dealt with was great !! Will use again and brag on what wonderful service and advice we got ! More

by TCASTONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dewayne, Kelli, and Ashlyn were awesome to work with on my service visit
Report | Print
Feb 29, 2024 -

Phil Wright Autoplex responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Phil Wright Autoplex Team

February 24, 2024

Fast efficient service with friendly people at a fair price for the quality that was provided More

by ltr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 27, 2024 -

Phil Wright Autoplex responded

We're thrilled to receive your positive review! Thank you for choosing us, and we look forward to serving you again. Sincerely, The Phil Wright Autoplex Team

February 23, 2024

Very nice and helpful! The lounge and restroom were very clean.. I had been to the dealership in Paris, which was awful. Will definitely go back to Russellville for my ne More

by BGCOLLUMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Feb 26, 2024 -

Phil Wright Autoplex responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Phil Wright Autoplex Team

February 20, 2024

Perfect in every way 👍 couldn’t have been better. Would greatly recommend. Always wiill,recommend them. Great service , on time More

by danark25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

February 14, 2024

Did not approve them to replace air filter, cabin filter, of rear windshield wiper blade. But once I paid, it was all included. Wife called manager, and only documented approval was “female customer approved More

by NCLARK_56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Hipps
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Phil Wright Autoplex responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

February 05, 2024

Professional and responsive. Took complete care of us and our claim. Provided transportation to and from work. More

by MIKE.DONNA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises and the young lady at the service counter
Report | Print
Feb 06, 2024 -

Phil Wright Autoplex responded

Mike, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the transportation we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The Phil Wright Autoplex Team

February 02, 2024

Service was easy to schedule. Did not have to wait long for diagnosis and repair. Everything back to normal. More

by GDBALLARD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady in service department.
Report | Print
Feb 05, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

1
...
6
7
8
...
79