Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Phil Wright Autoplex - Service Center
Russellville, AR
785 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
785 Reviews of Phil Wright Autoplex - Service Center
Sort by
March 24, 2019
Service was completed as usual. Good service. Service department always does a good job.I would recommend this dealers service department to everyone.Service personnel very helpful and polite.They Service department always does a good job.I would recommend this dealers service department to everyone.Service personnel very helpful and polite.They always get the job done in a reasonable amount of time. More
by Just another Happy customer
Verified CustomerEmployees Worked With
Erick
March 23, 2019
Not satisfied! We own a 2015 Equinox with only 73000 miles on it. The air conditioning compressor stopped working and we had it checked before bring it in to you. Th We own a 2015 Equinox with only 73000 miles on it. The air conditioning compressor stopped working and we had it checked before bring it in to you. The reason for bring it in was that my wife called your service department and was told, “after they went and checked”, that it would be covered under warranty. We set up an appointment, bring it in, tell the service man what it was in for (compressor) not working. We leave it and get a call in about two hours telling us that it was going to cost somewhere around $750. I asked about what was told to my wife about coverage and was told that it only covered the power train. I understand power train warranties, my wife understands power train warranties, but when you’re told that a part on a vehicle is covered under warranty, and you bring it in, and it’s not covered! Then you have made a mistake or you’re flat out lying to get people’s money. I refused to pay for a new compressor and then was charged $69 for servicing the compressor to see what the problem was. My wife and myself told the service man what the problem was and know they’re charging me for something I already know! I ask to speak to the manager, which I did and I was given the how will trained the service people are and how many hours of training they go through, asking if I had an extended warranty, makes me wonder if it’s more pressure on the buyer to spend more money, and basically covering everything but want the real issue was, lying about the warranty and the charge of $69. Not satisfied with your service and the fact that a vehicle (CHEVY) with only 73000 miles has a compressor that goes bad. Not very reliable! Have to rethink the next new car we purchase! More
by GROSSDW
Employees Worked With
March 22, 2019
Oil Change Great job on my oil change guys, very kind and caring service team. They took my care back and broth it back when they were done with it. It didn't t Great job on my oil change guys, very kind and caring service team. They took my care back and broth it back when they were done with it. It didn't take long to get it done. I'm very pleased, thank you.. And were kind of enough to help with a old lady discount.. More
by Sandra Hottinger
March 22, 2019
Integrity I like the part where they do what they say and say what they do and you leave happy!! It was a very pleasant service experience. I like the part where they do what they say and say what they do and you leave happy!! It was a very pleasant service experience. More
by DONNYJOE
Employees Worked With
Service department
March 16, 2019
Getting new tires! I had to get tires. No question about it. I hate buying tires. So Phil Wright Autoplex was having a rebate offer on tires. I called around asking for I had to get tires. No question about it. I hate buying tires. So Phil Wright Autoplex was having a rebate offer on tires. I called around asking for prices. Yep Phil Wright was the best place to go. I got a really good deal. I even had an alignment done too. I am very pleased with them. Thank you all. More
by LOUISE.ALLRED
Employees Worked With
Lindsey Womack.
March 16, 2019
Great service I trust my car with Phil Wright Service. They took care of my cars needs. I’ll be returning my business with them for my Corvette. I trust my car with Phil Wright Service. They took care of my cars needs. I’ll be returning my business with them for my Corvette. More
by emgreathouse70
Employees Worked With
Dwayne and Eric
March 15, 2019
Impressed It was a busy day when I first arrived for my scheduled oil change, so it took a little time. But, the salesperson who originally sold me my vehicle r It was a busy day when I first arrived for my scheduled oil change, so it took a little time. But, the salesperson who originally sold me my vehicle remembered me and asked me how I was doing by name and asked if I was still enjoying my purchase. Everyone was polite and helpful as could be. When the work was finally done, I looked on the ticket and saw all the maintenance checks that had been done in ADDITION to the scheduled maintenance, and was not impressed and overall very satisfied! Will definitely plan to bring my vehicle in for it's next maintenance activity! Thank you Blake Bustard and Phil Wright Autoplex for all you've done!! More
by MICK
Employees Worked With
March 10, 2019
Service maintenance Service work done on our silverado.they are getting faster and do great work..we ask for only fluid check and oil change.and don't mess with the air f Service work done on our silverado.they are getting faster and do great work..we ask for only fluid check and oil change.and don't mess with the air filters..cabin and air.and don't rotate tires..well they let us know the cabin air filter was dirty and needed replaced.its a febreze (charcoal) filter just replaced a few week ago..but still great to do business with..!!! More
by BABEMATT
Employees Worked With
March 09, 2019
In and out in 30 minutes I had something go wrong with the screen in my dash I dropped my Phi Wright and told the lady at the service desk She said if I had a little time t I had something go wrong with the screen in my dash I dropped my Phi Wright and told the lady at the service desk She said if I had a little time to hang out they would take a look In about 30 minutes she came and got me and I was ready to go Thanks Phil Wright More
by Buyer
Employees Worked With
Lady at service desk
March 09, 2019
Front end alignment Fixed my front end and a very timely manner. Great service would recommend to anyone needing any service work done to their car or truck. Fixed my front end and a very timely manner. Great service would recommend to anyone needing any service work done to their car or truck. More
by L.ADAY88
Employees Worked With
Eric
