Phil Wright Autoplex - Service Center

Friendly, helpful and courteous Great customer service. We contacted GM service desk and Dwayne was extremely helpful and saw to it that we were taken care of in a very timely manne Great customer service. We contacted GM service desk and Dwayne was extremely helpful and saw to it that we were taken care of in a very timely manner. The technicians that arrived at our home to pick up and return our car were very professional. We appreciate Phil Wright Autoplex. More

Getting steps put on my NEW truck. When I bought my truck on Tuesday afternoon Zack told me he could install steps for me. I took it back on Friday morning to get them, The service d When I bought my truck on Tuesday afternoon Zack told me he could install steps for me. I took it back on Friday morning to get them, The service department said 1 and a half hours to 2 hours. They got it done quick! Almost 2 hours! They look amazing!! Love my truck!!! Thanks Zack! Good job service department!! More

Phil Wright Service departmsnt The employees at the Phil Wright Service Department are very friendly, helpful and knowledgeable. For an oil change, tire rotation and inspection, it The employees at the Phil Wright Service Department are very friendly, helpful and knowledgeable. For an oil change, tire rotation and inspection, it was less than an hour. They take time to explain all the aspects of you vehicle that were inspected and let you know if you may need to look as something a little more in depth. Great service, fast and at a reasonable price. More

Service department I have purchased 3 vehicles in the past. Vernon Hubert is an awesome salesman. He came by the service department to say hi when he saw me checking in. I have purchased 3 vehicles in the past. Vernon Hubert is an awesome salesman. He came by the service department to say hi when he saw me checking in. That to me is a good salesman, always making sure that I’m taken care of. The service department does a fair job but I feel they could work on their pr skills. No big complain with services so far. More

Courteous staff The staff is courteous and professional. Service is fast, but with free WiFi and beverages, who minds waiting? The whole process was smooth and effici The staff is courteous and professional. Service is fast, but with free WiFi and beverages, who minds waiting? The whole process was smooth and efficient. More

Great service Great service, very little wait. One of the employees gave me a bottle of water, which I appreciated. Phil Wright always does a good job for me. Great service, very little wait. One of the employees gave me a bottle of water, which I appreciated. Phil Wright always does a good job for me. More

great Everyone has always been very respectful and helpful. The service department goes above and beyond to fix what is wrong. Very honest and hard working Everyone has always been very respectful and helpful. The service department goes above and beyond to fix what is wrong. Very honest and hard working employees. More

Unhappy with the 1 1/2 hour wait on a oil change.. I thought the wait was to long for the service i needed. No one came out and told me it was going to be extended. I had other places i had to be. I thought the wait was to long for the service i needed. No one came out and told me it was going to be extended. I had other places i had to be. More

Routinr Maintenance You get efficient friendly service at a reasonable price. Their personnel are trustworthy. and they keep you notified of their findings while servi You get efficient friendly service at a reasonable price. Their personnel are trustworthy. and they keep you notified of their findings while servicing your vehicle.. I would definetly recommend Phil Wright More

Complimentary oil change I purchased a new GMC pickup two years ago and brought it in for its second oil change. (I don't drive it much.) The salesman had informed me at the I purchased a new GMC pickup two years ago and brought it in for its second oil change. (I don't drive it much.) The salesman had informed me at the time of purchase that the pickup came with two complimentary oil changes, which I appreciated very much. I made an appointment for an oil change on Friday, but the first available opening was the following Wednesday. I was greeted and treated very nicely and professionally by the young lady at the service desk. I left my pickup there for the day, as I had to go to work. Upon arriving that evening to pick up my vehicle, I was presented a bill for services. When I questioned why this was not considered a complimentary oil change, the lady at the desk showed me that the paper work spelled out that the complimentary oil changes were tied to a timeline and that my free oil changes had expired 4 days earlier. I was completely taken by surprise by this revelation. (At this point I will interject with a very honest response that I find that an expiration date like that is rather disappointing policy.) She took my paperwork and reappeared a few moments later with the news that I would be receiving the oil change for free--this one would be on the dealership. I appreciated her ability to make things "right" for me. Thank you. More