Phil Wright Autoplex - Service Center

The service department at Phil Wright auto complex know how to take care of their customers. I’ve taken my vehicle in for service . They take care of your vehicle explain the service explain the repairs an how to take care of their customers. I’ve taken my vehicle in for service . They take care of your vehicle explain the service explain the repairs and do their best to please there customers. More

The service staff greeted me promptly when I walked in the door, service was fast and competitively priced, advisors weren't pushy to upsell me. the door, service was fast and competitively priced, advisors weren't pushy to upsell me. More

Phil Wright is the best dealership I have ever dealt with. They are kind, courteous and generous in providing excellent vehicle service and providing me last minute service or guidance to help me mainta with. They are kind, courteous and generous in providing excellent vehicle service and providing me last minute service or guidance to help me maintain my GMC Sierra. I have physical limitations and the customer service employees go out of their way to help me in and out of the building, even placing my vehicle at the door when I leave so that I don’t have difficulty getting to my vehicle. I cannot praise these wonderful people enough. More

Everyone is always great. They give excellent customer service and took the time to look into my issue. They took the time to explain everything and and give advice. service and took the time to look into my issue. They took the time to explain everything and and give advice. More

While replacing the transmission in my truck, they had given me a rental. After just a few days of having the rental, the back hatch wouldn’t open or close, which meant that the interior lights wouldn’t s given me a rental. After just a few days of having the rental, the back hatch wouldn’t open or close, which meant that the interior lights wouldn’t shut off. After trying to fix it for about 45 minutes in the dark, I gave up. I knew that I would run the risk of the battery being dead in the morning, but had no other options. The next day the battery was in fact dead. I called the dealership and was extremely frustrated. The women that I talked to we’re extremely nice, understanding, and were unfazed by my aggravation. They sent a technician out to my house (who arrived very quickly). He had the vehicle running after about 45 seconds of arriving. After arriving at the dealership, they had me in a new rental in no time. Now, I’ve picked up my vehicle that was being worked on, and everything seems to be running great so far. I’ve heard a lot of horror stories of dealerships trying to fight people on warranty coverage. I was glad that this wasn’t an issue and it secured my faith in this dealership. I will continue to use Phil Wright for future purchases. They have a really great team of people! More

All of the staff in the service dept are always ready to help! They have been taking care of all my vehicles for many years. help! They have been taking care of all my vehicles for many years. More

Phil Wright Autoplex has been great. I have bought my last four vehicles from them and they have made me feel valued every time I’ve went there. The service department is extremely knowledgeable and frie last four vehicles from them and they have made me feel valued every time I’ve went there. The service department is extremely knowledgeable and friendly and will try and accommodate your schedule when you need anything serviced. I am very pleased with PWA and will continue to recommend them to family and friends. More

They really go above and beyond to make each service convenient for us. This visit was to get new tires, but all the services we’ve scheduled have been satisfactory. convenient for us. This visit was to get new tires, but all the services we’ve scheduled have been satisfactory. More

First free oil change cost over $100. At least they emailed me not to forget the free oil change in the first year promptly the following day. emailed me not to forget the free oil change in the first year promptly the following day. More

We were on our way from Belmond, Iowa to trade horse trailers at P&P Trailers sales in Atkins Ar. Our truck got a reduced power code 150 miles North of Russellville AR and we limped into their service trailers at P&P Trailers sales in Atkins Ar. Our truck got a reduced power code 150 miles North of Russellville AR and we limped into their service dept Monday morning and the service Dept. got us in and tried a new type of fuel filter. On the way back from trading Trailers the check engine light came on again and we were at reduced power again. Anyway this happened 3 times to us. Finally Dave the Mechanic was able to find a condition he could test. Unfortunately for us it ended up being fuel injectors needed to be replaced. Well that was going to be very expensive. JD with sales and the service staff were absolutely great to work with. JD gave us a few options and even tried calling other dealers to try and get us into a truck of our wishes with an 8' bed. There weren't any available. My biggest concern with a short bed was capacity to haul our new Horse trailer. But JD did research and found that the newer heavy duty 3/4 ton trucks have a lot more towing and capacity than our older 2008 did so the truck we ended up purchasing had plenty of capacity to haul our new trailer. My wife and I cannot thank the team enough for all of their support and guidance. Thank You Again! More