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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
801 Reviews
Call Service Center (877) 897-0977

801 Reviews of Phil Wright Autoplex - Service Center

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December 30, 2024

Don’t have an opinion based on this service. Took truck in for a safety recall on the tail gate. I have no idea what they did of if they did anything. Dropped truck off. Got a call it was don More

by jrandykeys
Recommend Dealer
Yes
Employees Worked With
Did interface with anyone.
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Jan 02, 2025 -

Phil Wright Autoplex responded

Thank you for your feedback. We understand your concern regarding the lack of communication about the service performed on your truck for the safety recall. At Phil Wright Autoplex, we strive to keep our customers informed about necessary repairs and services. We encourage you to reach out to us for clarification on the work done during your visit. Your experience is important to us, and we appreciate your input as we aim to improve our service. Sincerely, The Phil Wright Autoplex Team

December 29, 2024

We had our normal oil change and tire rotation. I came on time and they got me right in. In the past it took longer than normal but this time it was quick and I was completely satisfied. More

by Mike Lacefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Phil Wright Autoplex responded

Thank you, Mike, for your wonderful review! We’re glad to hear that your recent oil change and tire rotation at Phil Wright Autoplex was quick and satisfying. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

December 29, 2024

Excellent service with professional personnel always on duty. My truck was ready within the time frame that was given me with several minutes to spare. I've always had this kind of experience with this d More

by JTODENNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ Wright
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Dec 30, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback! We truly appreciate your recognition of the excellent service and professionalism we strive for at Phil Wright Autoplex. It's great to hear that your truck was ready ahead of schedule and that you've consistently had positive experiences with us. We look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

December 25, 2024

Fantastic service and fantastic people. They always do a great job and in a timely manner. More

by JOHNDAVIDJONES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Reeves, Joe Hampton, Erick Garcia, Bryr Burton, Adair batista, Aaron Fregoso, James Jeffers, Zach delonte, Brian Stubbs,
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Dec 28, 2024 -

Phil Wright Autoplex responded

Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at Phil Wright Autoplex. Our team takes great pride in providing excellent service in a timely manner, and your feedback is greatly appreciated. We look forward to seeing you again! Sincerely, The Phil Wright Autoplex Team

December 17, 2024

Great employees with excellent service. Not their fault squirrel has been feasting on our wire coverings. We do question why General Motors would continue to use soybeans in their coverings More

by MARISUEJONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bandera; Frank Chilino
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Dec 19, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our employees and service at Phil Wright Autoplex. We understand the frustration with the wiring issues caused by squirrels, and we appreciate your insight regarding the materials used by manufacturers like General Motors. Your thoughts are important to us, and we encourage you to reach out if you need further assistance. We look forward to seeing you again! Sincerely, The Phil Wright Autoplex Team

December 17, 2024

Does it always take almost two weeks to get in here and get service on your vehicle? I could have gone to almost any other dealership and gotten service the next day! I thought the oil change charge was hi More

by gotu72118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moises
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Dec 19, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback. We understand your concerns regarding the service wait times and pricing for your oil change at Phil Wright Autoplex. We strive to provide the best service possible, and we will share your input with our team. If you have any specific questions or would like to discuss this further, please feel free to reach out to us directly. We appreciate your business and hope to serve you better in the future. Sincerely, The Phil Wright Autoplex Team

Dec 19, 2024 -

gotu72118 responded

I think it is best if I go to another dealership for service in the future where I can get service in a couple of days instead of weeks.

December 16, 2024

Service did not inform me of issue like they told me they would. We discussed possibly needing an alignment along with servicing vehicle. The after action of visit was that I needed to schedule an alignmen More

by ALVIN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Dec 18, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We understand that you expected better communication regarding your vehicle's alignment at Phil Wright Autoplex. We appreciate your feedback and want to ensure that we address this concern. Please reach out to us directly so we can discuss how to improve your experience in the future. Sincerely, The Phil Wright Autoplex Team

November 30, 2024

Oil change is more expensive than other dealerships. I paid with a credit card and wasn’t told of the surcharge to use it. I would have wrote a check. More

by Camarolover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get any names
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Dec 03, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We understand your concerns regarding the oil change pricing and the credit card surcharge at Phil Wright Autoplex. Your feedback is valuable, and we aim to keep our pricing transparent. We encourage you to reach out to us directly to discuss your experience further. We appreciate your input and hope to serve you better in the future. Sincerely, The Phil Wright Autoplex Team

November 25, 2024

Fast courteous service for a reasonable price. Staff is friendly and courteous. They seem to know their stuff More

by ltr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback! We appreciate your kind words about the fast and courteous service at Phil Wright Autoplex. Our team takes pride in their knowledge and dedication to our customers. We look forward to seeing you again for your future automotive needs! Sincerely, The Phil Wright Autoplex Team

November 25, 2024

One of the best car purchasing experiences Ihave ever had. Honest, quick and responsive. Highly recommend More

by darste2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Phil Wright Autoplex responded

Thank you for your fantastic review! We're thrilled to hear that you had one of the best car purchasing experiences at Phil Wright Autoplex. Our team strives to provide honest and responsive service, and it's great to know we met your expectations. We appreciate your high recommendation and look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

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