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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
801 Reviews
Call Service Center (877) 897-0977

801 Reviews of Phil Wright Autoplex - Service Center

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May 15, 2022

There was oil left in several spots in my car, apparently cleanliness is not something that is practiced there. More

by scott789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not know the names
Report | Print
May 17, 2022 -

Phil Wright Autoplex responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

May 13, 2022

Great prompt service and allowed me to select the technician I know and trust explicitly. Another great experience More

by TCASTONJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
manager!!!!!!!!!!!!!!!
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May 16, 2022 -

Phil Wright Autoplex responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Phil Wright Autoplex Team

May 12, 2022

The staff is really friendly. They always get us in in a timely manner. Great service!! More

by CLAYHAYDJAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2022 -

Phil Wright Autoplex responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Phil Wright Autoplex Team

May 10, 2022

Great prompt service and allowed me to select the technician I know and trust explicitly. Another great experience. More

by dbauman55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Duvall was excellent in Service Department
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May 12, 2022 -

Phil Wright Autoplex responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Phil Wright Autoplex Team

May 06, 2022

Everyone was courteous an professional. They serviced my truck and took time to address another issue as well. Follow up was great. Thank you! More

by KFREEMAN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Phil Wright Autoplex responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Phil Wright Autoplex Team

May 06, 2022

Brought in for recalls and ended up getting charged for extra and then they called and said the car wouldn’t start and they had to replace something else “cuz it was clogged” but it was fine when I dropped More

by JOS.HUMPHREY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dewayne
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May 09, 2022 -

Phil Wright Autoplex responded

We appreciate you taking the time to share your experience with our service department. Here at Phil Wright Autoplex, we like to ensure that each and every vehicle is given the utmost attention to detail. We hope that you'll still consider bringing your vehicle here in the future, and if you have any further concerns, please feel free to reach out to us at any time. Sincerely, The Phil Wright Autoplex Team

May 05, 2022

Great service. I wish it was a little fast for an oil change and tire rotation but they are thorough and do a great job. I always schedule a first thing in the morn More

by BRENTLEEDRAKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Shrock
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May 06, 2022 -

Phil Wright Autoplex responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Phil Wright Autoplex Team

May 04, 2022

I am always pleased with the service department they always do the work correctly snd keep us informed More

by FIRECAPTAIN8068
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne
Report | Print
May 06, 2022 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

May 06, 2022 -

FIRECAPTAIN8068 responded

For great service on any vechille go to Phil Wrights GMC service dept

May 03, 2022

Phil Wright sent me an email to let me know it was time for my 7500 mile service. I scheduled the appointment and they shuttle me to work on that day. The easiest thing ever. Service is always excellent. More

by Christina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne
Report | Print
May 05, 2022 -

Phil Wright Autoplex responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Phil Wright Autoplex Team

May 03, 2022

The GM Service Dept at Phil Wright were excellent. They got the things fixed on my car and gave me reasonable estimates on other things. Much appreciated! More

by DRUMMOND_22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne
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May 05, 2022 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Phil Wright Autoplex Team

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