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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
777 Reviews
Call Service Center (877) 897-0977

777 Reviews of Phil Wright Autoplex - Service Center

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October 27, 2024

I have a radio issue that GM does not know how to fix! !!!! I was told it’s a software issue that has not been identified for at least a year. More

by larryandsharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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Oct 29, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We understand that this issue is frustrating, and it's concerning to hear about the ongoing software problem. At Phil Wright Autoplex, we are committed to resolving our customers' concerns efficiently. Our team will be happy to assist you as soon as a solution is identified. Your feedback is appreciated, and we look forward to working with you. Sincerely, The Phil Wright Autoplex Team

October 26, 2024

The associate that helped me was efficient, quick and knowledgeable. But, this happens every time I go to the Service Dept. I always get great service. BRAVO!!!!!! More

by cmdrnavy1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody 5 STARS
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Oct 29, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We're thrilled to hear that you consistently receive efficient and knowledgeable service from our team at Phil Wright Autoplex's Service Department. Your feedback means a lot to us, and we appreciate you recognizing our efforts. We look forward to seeing you again soon! Sincerely, The Phil Wright Autoplex Team

October 20, 2024

Nice and friendly staff. Quick service. Clean restrooms and waiting rooms. I will keep using them More

by PAUGILMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
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Oct 22, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We're so glad to hear that you had a positive experience with our staff and enjoyed the quick service at Phil Wright Autoplex. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, The Phil Wright Autoplex Team

October 19, 2024

Service department was on time for software update in my truck and was complete in a short time More

by rdbutts67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 22, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We're thrilled to hear that our service department was timely with the software update for your truck and that it was completed quickly. Your feedback means a lot to us at Phil Wright Autoplex, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

October 14, 2024

Was very easy to get the work done and they were very nice to me and friendly More

by jones.joe37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words, Joe! We’re thrilled to hear that you found it easy to get the work done at Phil Wright Autoplex and that our team was friendly and accommodating. We truly appreciate your feedback and look forward to seeing you again! Sincerely, The Phil Wright Autoplex Team

October 13, 2024

Always cordial and courteous. David was very thorough and all service, including a recall part replacement, was done in a timely manner. All body panel parts removed, in order to More

by RANDALLMSGALFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, in the service department.
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Oct 15, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We appreciate you taking the time to share your experience with Phil Wright Autoplex. It's great to hear that David provided thorough service and that everything was completed to your satisfaction. We look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

October 04, 2024

Very pleasant over the phone when making my oil change appointment. I asked that the cabin filters be checked and changed if needed. They rotated the tires, checked fluids etc. Turns out cabin filters wer More

by misslibra60.pe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave? GM Service Dept
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Oct 07, 2024 -

Phil Wright Autoplex responded

Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience over the phone and received great service during your oil change appointment at Phil Wright Autoplex. It’s wonderful that our team was able to check everything, including your cabin filters. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Phil Wright Autoplex Team

September 27, 2024

Kind, listens, understands, willing to make every effort to correct the issue in the least amount of time necessary. A 1 in my opinion. More

by ANNIEUP68
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 30, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback. We appreciate you taking the time to share your thoughts. At Phil Wright Autoplex, we strive to provide our customers with the best possible experience. We are so glad we were able to correct the issue with your vehicle! Sincerely, The Phil Wright Autoplex Team

September 22, 2024

The dealership got my truck back that day I took it in and ran a diagnostic test to figure out the problem. Nothing that they would have to order the part they gave me a rental to drive and called me imme More

by xxrazorbackfanxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Hottinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Childress
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Sep 24, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with your truck service at Phil Wright Autoplex. It's great to know that our team was able to provide you with a rental and keep you informed throughout the process. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

September 19, 2024

I dropped my pickup off for an oil change and tire rotation and it was ready before I got off work but like everything else is this old world the prices are high as a giraffes xxx and that was with a More

by HARMRANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department people were nice
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Sep 21, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback! We're glad to hear your pickup was ready quickly after the oil change and tire rotation. We understand that pricing can be a concern, and we appreciate your using the coupon to save some money. We strive to provide quality service at Phil Wright Autoplex, and your input is valuable to us. We hope to see you again soon! Sincerely, The Phil Wright Autoplex Team

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