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Phil Wright Autoplex - Service Center

Russellville, AR

4.5
777 Reviews

777 Reviews of Phil Wright Autoplex - Service Center

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December 17, 2024

Great employees with excellent service. Not their fault squirrel has been feasting on our wire coverings. We do question why General Motors would continue to use soybeans in their coverings More

by MARISUEJONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises Bandera; Frank Chilino
Dec 19, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our employees and service at Phil Wright Autoplex. We understand the frustration with the wiring issues caused by squirrels, and we appreciate your insight regarding the materials used by manufacturers like General Motors. Your thoughts are important to us, and we encourage you to reach out if you need further assistance. We look forward to seeing you again! Sincerely, The Phil Wright Autoplex Team

December 17, 2024

Does it always take almost two weeks to get in here and get service on your vehicle? I could have gone to almost any other dealership and gotten service the next day! I thought the oil change charge was hi More

by gotu72118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moises
Dec 19, 2024 -

Phil Wright Autoplex responded

Thank you for your feedback. We understand your concerns regarding the service wait times and pricing for your oil change at Phil Wright Autoplex. We strive to provide the best service possible, and we will share your input with our team. If you have any specific questions or would like to discuss this further, please feel free to reach out to us directly. We appreciate your business and hope to serve you better in the future. Sincerely, The Phil Wright Autoplex Team

Dec 19, 2024 -

gotu72118 responded

I think it is best if I go to another dealership for service in the future where I can get service in a couple of days instead of weeks.

December 16, 2024

Service did not inform me of issue like they told me they would. We discussed possibly needing an alignment along with servicing vehicle. The after action of visit was that I needed to schedule an alignmen More

by ALVIN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Dec 18, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We understand that you expected better communication regarding your vehicle's alignment at Phil Wright Autoplex. We appreciate your feedback and want to ensure that we address this concern. Please reach out to us directly so we can discuss how to improve your experience in the future. Sincerely, The Phil Wright Autoplex Team

November 30, 2024

Oil change is more expensive than other dealerships. I paid with a credit card and wasn’t told of the surcharge to use it. I would have wrote a check. More

by Camarolover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get any names
Dec 03, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us. We understand your concerns regarding the oil change pricing and the credit card surcharge at Phil Wright Autoplex. Your feedback is valuable, and we aim to keep our pricing transparent. We encourage you to reach out to us directly to discuss your experience further. We appreciate your input and hope to serve you better in the future. Sincerely, The Phil Wright Autoplex Team

November 25, 2024

Fast courteous service for a reasonable price. Staff is friendly and courteous. They seem to know their stuff More

by ltr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful feedback! We appreciate your kind words about the fast and courteous service at Phil Wright Autoplex. Our team takes pride in their knowledge and dedication to our customers. We look forward to seeing you again for your future automotive needs! Sincerely, The Phil Wright Autoplex Team

November 25, 2024

One of the best car purchasing experiences Ihave ever had. Honest, quick and responsive. Highly recommend More

by darste2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chauntisy Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John David Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Phil Wright Autoplex responded

Thank you for your fantastic review! We're thrilled to hear that you had one of the best car purchasing experiences at Phil Wright Autoplex. Our team strives to provide honest and responsive service, and it's great to know we met your expectations. We appreciate your high recommendation and look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

November 24, 2024

We had several programming issues that needed to be taken care of. They took care of everything in a very quick time and.called us when it was ready. More

by Mike Lacefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Phil Wright Autoplex responded

Thank you for your kind words! We're glad to hear that we were able to resolve the programming issues quickly and keep you informed during the process. Your satisfaction is important to us at Phil Wright Autoplex. We appreciate your business and look forward to serving you again in the future! Sincerely, The Phil Wright Autoplex Team

November 15, 2024

We went in for warranty work and they would not cover under warranty. Ended up having to pay them to get it to take to another dealer for the warranty work. Will not be doing business with this dealershi More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 18, 2024 -

Phil Wright Autoplex responded

Thank you for sharing your experience with us, Kim. We understand your frustration regarding the warranty work and your decision to seek assistance elsewhere. We appreciate your feedback and will share it with our team. If you would like to discuss this matter further, please don’t hesitate to reach out to us. Sincerely, The Phil Wright Autoplex Team

November 08, 2024

Jake and the parts manager took care of me. They ordered new window for my front of truck 2019 GMC Denali had it put in by glass company. Did fantasticjob. Thank you for the profesional peo More

by TCASTONJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake and Parts Manager
Nov 12, 2024 -

Phil Wright Autoplex responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced fantastic service from our parts manager and that your new window was installed perfectly on your 2019 GMC Denali. At Phil Wright Autoplex, we pride ourselves on professionalism and quality service. We look forward to assisting you again in the future! Sincerely, The Phil Wright Autoplex Team

November 03, 2024

I was traveling from Vermont to Arizona towing a fifth wheel RV when my transmission failed on I-40. I prayed for guidance and the next thing you know I’m off the interstate and I found Phil Wright Autop More

by GGALE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Every One. Five stars
Nov 05, 2024 -

Phil Wright Autoplex responded

Thank you so much for sharing your experience! We're thrilled to hear that we could help you during your journey from Vermont to Arizona and get your truck back on the road so quickly. It's wonderful to know that our team at Phil Wright Autoplex provided you with the support and service you needed, including the loaner car. Your recommendation means a lot to us, and we hope to see you again in the future. Safe travels! Sincerely, The Phil Wright Autoplex Team

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