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Phil Wright Autoplex

Russellville, AR

Overview
Employees
Reviews
Vehicles
4.7
1,746 Reviews
At Phil Wright Autoplex in Russellville AR, our goal is to provide you with an excellent experience while you're shopping for your new or pre-owned vehicle. We have a wide array of Chevy, Buick, and GMC inventory. We will work with you to get the deal you are looking for today.
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3300 E Main St

Russellville, AR

72802

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Showing 1,746 reviews

August 14, 2023

Had my oil changed. All oil leaked out of car. Technician cross threaded oil plug. No apology No garage floor clean up offered. More

by ARYOOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Phil Wright Autoplex responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

Aug 16, 2023 -

ARYOOPER responded

And how do you want me to respond when the damage is done. There was No apology so you can’t go back and undo that one. There was no offer to clean the oil spill on my garage floor. They were given in opportunity when I asked how do “I” clean up my garage floor? The reply was to go out and buy a particular bag of clay that is used for oil spills on garage floors. I was told I could buy it at Walmart. No thought about the fact that it’s over 100° in my garage and they’re telling this 70+ year old senior, she can go home and clean up her the oil spill herself. So is this the kind of response you were looking for? Because every word of this is true!

August 12, 2023

My wife and I were talking about needing to down size our truck. So we were driving by PWA and found what we were looking for first look. PWA is a great place to find a deal. More

by k26freemanl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I can't remember where I put his card but his first name is Terry I believe. He is a very good salesman. To him thank you very much
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Aug 15, 2023 -

Phil Wright Autoplex responded

We appreciate your review and are glad to hear that you had such a wonderful experience with us. We look forward to working with you again! Sincerely, The Phil Wright Autoplex Team

August 08, 2023

Such a nice dealership with a wonderful staff! They helped us get our dream car! More

by alliesparks91
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Blake Bustard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Holbrook
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Aug 10, 2023 -

Phil Wright Autoplex responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Phil Wright Autoplex Team

August 06, 2023

Go somewhere else that will treat you better and actually care about the customers instead of trying to take advantage of you More

by HOTRODCS45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Stoffle
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Phil Wright Autoplex responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Phil Wright Autoplex Team

August 05, 2023

PWA is the best at what they do! The sales team is great to deal with! More

by JOHNNYBUCHER3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Stoffle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Hipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Phil Wright Autoplex responded

Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Phil Wright Autoplex Team

August 05, 2023

The people working in this dealership are kind, helpful and professional. I am very pleased with their attitudes. More

by BirdieRon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department was very helpful.
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Aug 08, 2023 -

Phil Wright Autoplex responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Phil Wright Autoplex Team

August 04, 2023

The service… It was an issue with the radio and navigation system… When I picked the truck up after some other service, it had not been addressed at all… so I called the dealership back and schedul More

by PASTORJIMHUFFMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 07, 2023 -

Phil Wright Autoplex responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Phil Wright Autoplex Team

August 04, 2023

My service was good, however, my car needed an engine air filter which was not available. This required an extra trip and wait for installation. More

by JRGEORGE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only service folks.
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Aug 07, 2023 -

Phil Wright Autoplex responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Phil Wright Autoplex Team

August 03, 2023

No pressure, good people easy to get along with and very accommodating also I may add pet friendly!. Well wroth the drive and will continue my service here. More

by graishe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Reeves,Patrick
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Aug 04, 2023 -

Phil Wright Autoplex responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Phil Wright Autoplex Team

August 03, 2023

Excellent we are very happy all of yall were so nice we love Joe he IA a friend of mine from ago. Sherry and Ayla More

by sherryreel48gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Alexander wonderful
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Aug 04, 2023 -

Phil Wright Autoplex responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Phil Wright Autoplex Team

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