Phil Wright Autoplex

Service to truck I took my truck in to have it serviced and also to have the flap on the gas cap repaired inasmuch as it wouldn't close. Both of these items were prope I took my truck in to have it serviced and also to have the flap on the gas cap repaired inasmuch as it wouldn't close. Both of these items were properly taken care of. I received a call from the service department and was advised that the air conditioning belt was badly cracked and I told them to replace it. They also advised that the air conditioner needed serviced and I told them to do that. They further advised that the driver's master window switch was not working properly and I requested that they repair that. Next, they advised that there was an exhaust leak but that it only leaked when it was cold and goes away when the engine was warmed up. I advised that since I did not smell any fumes inside that I would not have that repaired. They then advised that I could pick up the truck for a total charge of $846.59. I paid that and was well pleased with the services rendered. However, when I reviewed the bill, I noticed that it had the following notations: "inspected and found flagge at bottom end of y-pipe is damaged, appears to have hit something." In fact, they did tell me that, however, it goes on to say that they recommended "replace compression gasket and advised me that the exhaust bolts may break during service." There was no recommendation made to me that I should replace the compression gasket and they certainly did not advise me that the exhaust bolts may break during service. More

Fabulous overall experience from beginning to end! Phil Wright has been my go to for automobiles for over 20 years. My entire family uses Phil Wright along with most of my friends. I ventured out and Phil Wright has been my go to for automobiles for over 20 years. My entire family uses Phil Wright along with most of my friends. I ventured out and bought with a competitor on my last car 6 years ago. The service dept was awful! I definitely did not feel at home like I was used to at Phil Wright. After the initial year, I swore I would never trade anywhere else. This time was a little different due to my car being totaled in an accident. Danny Hipps immediately got me a loaner car and helped install my grandson's car seat. After driving several different models, and Danny answering many many questions....I decided on the Enclave Avenir. The "sales" process did not seem salesy at all. Finding me all the incentives I qualified for, I felt very comfortable with the price. Dealing with Phil Wright Autoplex is like dealing with family...why go anywhere else? I honestly could not say enough great things about Danny Hipps and the dealership overall. Top of the line! More

A pleasure to do business with professionals. Appreciate doing business with professional, well equipped and trained personnel in a pleasant environment. Will return for service and recommend to Appreciate doing business with professional, well equipped and trained personnel in a pleasant environment. Will return for service and recommend to anyone considering a new vehicle purchase. More

A great car dealership!!!! We have bought 3 Automobiles from this car dealership in. The last 3 years. They always do a great job of treating people right Love my new Yukon. We have bought 3 Automobiles from this car dealership in. The last 3 years. They always do a great job of treating people right Love my new Yukon. More

An easy purchase Billy Rye and others at the dealership worked hard to find the color and options on the type of vehicle we wanted. Ours was located out of state. We Billy Rye and others at the dealership worked hard to find the color and options on the type of vehicle we wanted. Ours was located out of state. We felt the trade in value and the overall price of the vehicle was a good. We love our new Tahoe. More

Expert service and team Great team, great service... oil change plus part replacement... took a tad under what I was told to expect... which is always a pleasure to find... Great team, great service... oil change plus part replacement... took a tad under what I was told to expect... which is always a pleasure to find... More

Exceptional service from sales consultant. I was impressed with the courtesy, patience, and professionalism of the sales consultant, Damon Lewis. He responded to my questions and concerns and I was impressed with the courtesy, patience, and professionalism of the sales consultant, Damon Lewis. He responded to my questions and concerns and provided knowledgeable assessments on each vehicle I test drove and described detailed comparisons noting my interests related to specific vehicles and pricing thresholds. I had previously tried to purchase a vehicle several years ago and told Danny Hipps that I had a very disappointing experience when I was in urgent need of purchasing a vehicle after I had lost my car in a garage fire. I walked in with an insurance check in hand and let a sales associate know that I was ready to purchase a vehicle on the spot; however, I was not given the time of day and walked out and drove across the street and completed a purchase in less than an hour at another dealership. The owner of that dealership was a long-time friend and knew I was desperate for a vehicle and just let me drive the car off the lot and said I could come back later and complete the paperwork. I mentioned this unsatisfactory experience to Danny Hipps and he assured me my experience would be much more positive than it was in earlier years and asked me to contact him personally when I was ready to consider a new vehicle which I felt was encouraging. I had a free afternoon on a Friday and called to set up an appointment rather than just walking in. I had no intention of actually making a purchase on this visit and just wanted to explore some possibilities. I made the appointment for 1:00 p.m. with Damon who said he would have a vehicle waiting for me when I arrived, which he did. He was most welcoming and expressed a sincere interest in narrowing the type of vehicle which met my criteria. After a little more than an hour of looking at three different vehicles and test driving two of them, I decided to purchase a 2017 new Buick Envision which was not even on my original radar, but he went through all the features of the vehicle and quoted a price with rebates and my trade-in. The only hitch I had in completing my purchase involved the financing process. After finalizing the selection of the vehicle I decided to purchase, I was asked to wait on the Finance Consultant (Patrick Watt) to meet with me to set up the loan. I waited for almost 2 hours before he called me into his office. Since I did not think I was going to make a decision on the spot, I did not bring the title to my car or the extra key, etc. Since it was already after 4 p.m. on a Friday afternoon, there was no way I could get my title out of the lock box at the bank. If I had known it would have taken this long to meet with Patrick, I could have driven to the bank to get the title. In view of the late hour, I felt that my meeting was rushed and I was not comfortable with all the information being explained using a large desk computer screen and did not appreciate the first item of business being an indepth, time-consuming review of multiple types of warranties which could be purchased and then a rush through the level of financing and final costs which left me with questions that resulted in his having to edit the computer forms several times. I would have preferred seeing the completed forms in print before finalizing my decisions. Patrick and Damon both told me they would be in the office Saturday morning and I was going to bring the title if I could get it at the branch lock box and the extra key to my trade-in. I was already tired and needed to get home since I had not anticipated spending the entire afternoon at the dealership. Patrick did not review the printed forms with me after the completion of the information on the desk computer screen so when I got home, I read details in my manual and went through the paperwork that he gave me. I had several questions that I needed to discuss about the extended warranty since no details were listed in my paperwork. I drove back to the dealership Saturday morning hoping to go over the details I needed. I gave Daren the extra key and asked if Patrick was in to go over some of my questions and he said he should be in soon so I waited. When Patrick did not arrive, Daren asked Antonio if he would visit with me to see if he could address my concerns about the extended warranty that I was considering cancelling in view of lack of details. He said he did not see a problem if I needed to cancel it since it had only been completed late Friday and probably had not been processed, but he said Patrick needed to handle it and he would let him know to call me. Damon thought Patrick would be in after lunch, and he would ask him to call me when he came in, so I left to do some shopping and waited on his call. I finally called Damon and asked if Patrick had come in and was told he was meeting with a customer and would give him my message. I never heard from him. I just wanted someone to explain if the warranty covered items that were listed as exclusions in the Limited Warranty described in the manual or if just extended the length of the coverage. If it was just extending the length of time, I wanted to cancel the extended warranty if it did not cover the listed exclusions. however, I never received a call back to answer my questions, which left me uncomfortable in not having a more thorough explanation. More

Seamless purchase! Danny Hipps did an excellent job of finding the right vehicle for us and working towards the final purchase. Antonio Gomez in did a great job in maki Danny Hipps did an excellent job of finding the right vehicle for us and working towards the final purchase. Antonio Gomez in did a great job in making the paperwork process as painless as possible. We came down to Russellville from North Little Rock after shopping the Little Rock, North Little Rock, and surrounding markets. We will definitely make a point to tell our friends about Phil Wright Autoplex. More

Transmission service message On April 19 I had a transmission service message on my Buick Lacrosse. I called the dealership, talked with the service manager and was told to bring On April 19 I had a transmission service message on my Buick Lacrosse. I called the dealership, talked with the service manager and was told to bring the car in. I did within the hour. They took my car, checked the message and several other generic messages from Buick. They were finished in a little over an hour, complete with further instructions. The staff were friendly, informative, and professional. More

Good mechanic The mechanic was very exacting, and while the battery cable could have been cleaned (along with replacing the battery), he said he wanted to replace i The mechanic was very exacting, and while the battery cable could have been cleaned (along with replacing the battery), he said he wanted to replace it so that my car would be "perfect". More