Phil Smith Kia - Service Center

This is my Kia family this is my 3rd vehicle everyone knows me by name here lol it’s a good thing. Rockie and Devin are very amazing to work with and look forward to many more cars from this dealership!! knows me by name here lol it’s a good thing. Rockie and Devin are very amazing to work with and look forward to many more cars from this dealership!!!! Thank you all for your hard work!!!! More

Rockie Dobson always goes above and beyond with service. The dealership is very welcoming, friendly, and clean. The dealership is very welcoming, friendly, and clean. More

My daughters Kia Soul died, so we had it towed here, they said it needed a new engine, but because she Didn't know about a recall, that wasn't a National Recall, Kia wouldn't stand behind the engine warranty said it needed a new engine, but because she Didn't know about a recall, that wasn't a National Recall, Kia wouldn't stand behind the engine warranty. So after PS Kia wanted $ 11,000 to replace the engine, I had it towed to a local repair shop. when the Kia got to this shop PS Kai hadn't even put the engine back together and it was missing parts that I had to buy before this other shop could even trouble shoot it. Between Kia being a low rate car, and Phil Smiths service department, I'd love to give them a Zero! The best part was my daughter asked what they'd give her to trade it in on a new car, the the Sale Manager told her to let it go back to the bank and default on her loan. xxx? Way to Go Kia! Don't Buy a Kia and Don't go to Phil Smith Kia. More

Absolutely worst service department hands down! Went for oil change and tire rotation but almost ceased engine due to their service techs total incompetence. Tech failed to properly secure gasket a Went for oil change and tire rotation but almost ceased engine due to their service techs total incompetence. Tech failed to properly secure gasket after changing oil and filter, allowing oil to spew out from underneath the vehicle. I drove away from dealership and noticed my 2021 K5 was not driving correctly after a few miles down the road and the low oil indicator light coming on. I barely made it back to the dealership after having already been there for over 2 hours, adding another hour to what should have been a quick and easy routine service appointment. Also the tech never checked the tire pressure of the tires as he noted on the service report. The tires should be 35 psi, the tech noted 35 psi but my tires were all under inflated as I took a picture of what the actual psi's were per my onboard computer. I had to properly inflate my tires on my own and also checked to make sure the lug nuts were properly tightened, as I don't trust anything this service department did. I tried to contact the General Manager and Service Manager through e-mails and phone messages to find out what they planned to do to ensure these issues would not reoccur but they never reached out to me. I have it documented that if my vehicle has any future mechanical issues due to their technicians incompetence, I will seek a new vehicle as compensation from them. Stay away from this dealership if you value the long term use of your vehicle More

Rockie is amazing ! ! My 2023 kia sportage purchase was smooth as always, with Rockie! My family has bought at least 5 cars from this dealership because of Rockie's outst ! My 2023 kia sportage purchase was smooth as always, with Rockie! My family has bought at least 5 cars from this dealership because of Rockie's outstanding service at sales!! And today was my first day for service, and Nestor was absolutely amazing! He was so kind and informative and just made me feel right at home! I never had such a great experience at service from any dealership I have been in, including Mercedes and BMW! This was by far the best!!! Thank you Rockie at sales and Nestor at service! Because of you both, I will always be a fan of Philsmith kia!! More

Everything was handled very professionally and in a timely manner. Location was clean and friendly. timely manner. Location was clean and friendly. More

I am very happy with the service and reliability of Phil Smithy KIA and would recommend them to everyone. Smithy KIA and would recommend them to everyone. More