Phil Smith Kia

No pressure & pleasurable I inquired about the Kia Sorento online through the dealer website and Michael Shearer was quick to respond by email and two follow up calls. I was me I inquired about the Kia Sorento online through the dealer website and Michael Shearer was quick to respond by email and two follow up calls. I was met at the dealership the next day by Michael with the car waiting up front for me to drive as soon as I got there. Michael was very knowledgeable about the car features and the history behind the model. He was very excited to explain all of the cool features especially the electronics and was patient and easy to converse with. At no point did I feel pressured in buying and the followup discussion after the test drive about final pricing was cordial and respectful with him willing to listen and entertain my counter offers. Overall, I was very happy with the experience. More

Friendly happy experience Andy is a gentleman, courteous and friendly, By way of looking out for my benefit, he made suggestions for me that were related to financing vs leasi Andy is a gentleman, courteous and friendly, By way of looking out for my benefit, he made suggestions for me that were related to financing vs leasing. The atmosphere of our interaction was relaxed and non-rushed. He was very enthusiastic and motivated to please me. He paired my mobile phone quickly and saved me the effort. I felt he could have spent some more time with tutorials of all the new "bells and whistles" on the dash. Luckily, he asked me to call him in a week to meet with him and review my questions re the new additions that I have to learn. I am still waiting for Michael Arbitman to return my call. The day after the purchase of my new car I left him a message re several questions I need answered and have not, to date, received a return call. More

New Kia Forte Purchase! Feeling excited after my new purchase. My sister a repeat customer has always had the assistance of Rockie Dobson. Rockie is professional, knowledge Feeling excited after my new purchase. My sister a repeat customer has always had the assistance of Rockie Dobson. Rockie is professional, knowledgeable to the product he represents. Everyone at Phil Smith Kia was courteous and ensured it was a positive experience. More

First new car in a while. When I stepped foot into the dealership I was indecisive, I didn't know if I was making the right choice, It's been a while since I had the need to pu When I stepped foot into the dealership I was indecisive, I didn't know if I was making the right choice, It's been a while since I had the need to purchase a new vehicle, Upon interacting with the friendly staff, I felt at home, not only did they find me an amazing car but they offered me a reasonable deal for my budget. Stephen Goven reviewed the cars features with me, he was friendly and sociable with me every second of my experience. Stephens help in combination with Mr. Darnell Daly's knowledge and financing skill was a lethal combination. I have no regrets with my purchase, I came to the dealer unhappy with my car and left as a proud member of the Kia family. More

Extremely responsive and professional Andy Kiernan responded to my internet inquiry immediately and even stepped out of a meeting to take my call when I responded. The car was exactly as d Andy Kiernan responded to my internet inquiry immediately and even stepped out of a meeting to take my call when I responded. The car was exactly as described and the process was very smooth. Everyone at the dealership made me feel welcome. Andy even helped me drop off my rental car which was very helpful. I recommend Andy and the dealership to anyone looking for a new or used car. More

Helpful and Knowledgeable, yet Patient We were welcomed and treated well at this dealership. The sales assistant, George Sherman, was helpful and knowledgeable, yet patient while we made o We were welcomed and treated well at this dealership. The sales assistant, George Sherman, was helpful and knowledgeable, yet patient while we made our decision. We have never been happier with a new car or dealership! More

Kia Soul I thought that the experience with Brian Q and "Mikey" at Phil Smith was good. I was referred to the dealer by Consumer Reports after specifying the m I thought that the experience with Brian Q and "Mikey" at Phil Smith was good. I was referred to the dealer by Consumer Reports after specifying the make and model desired and they had "my" car reserved for my scheduled test-drive appointment. Perfect! They were knowledgeable, patient and thorough. Brian had all of his "ducks in a row" concerning purchase vs lease options, insurance and trade-in value for my previous vehicle. Mikey was informative concerning lease financing. The total process took four hours which is exhausting but no time was wasted. Just wish the process could have been shorter. All in all, it was a good experience. So far, love the car. More

Took TOO long to purchase vehicle. Staff were pleasent . It took 3 1/2 hours to purchase the vehicle. The sales people were very nice, but waiting that long was way too much. I feel we could have been out th It took 3 1/2 hours to purchase the vehicle. The sales people were very nice, but waiting that long was way too much. I feel we could have been out the door in 2 hours. Brian was nice and our salesperson tried hard to please us. There is a famous saying" The mind can only absorb as much as the rear end can endure" More

easy car leasing/buying experience our family has leased 2 vehicles & bought another from phil smith kia & each time our experience has been great.On each occasion we dealt with Brian Q our family has leased 2 vehicles & bought another from phil smith kia & each time our experience has been great.On each occasion we dealt with Brian Quach in internet sales & each time our experience was easy ,quick & the best car buying experience we have ever had.We highly recommend phil smith kia & Brian Quach. More