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Phil Smith Kia

Lighthouse Point, FL

4.7
881 Reviews

4250 North Federal Highway

Lighthouse Point, FL

33064

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Showing 881 reviews

January 02, 2016

Friendly happy experience Andy is a gentleman, courteous and friendly, By way of looking out for my benefit, he made suggestions for me that were related to financing vs leasi More

by mssusi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Kiernan - sales, Michael Arbitman
Jan 03, 2016 -

Phil Smith Kia responded

mssusi, thank you so much for sharing your thoughts about Andy and Michael! We are glad that we were able to share our knowledge of all aspects on how and why to purchase or lease! Hope you have a happy new years!

January 01, 2016

New Kia Forte Purchase! Feeling excited after my new purchase. My sister a repeat customer has always had the assistance of Rockie Dobson. Rockie is professional, knowledge More

by New Kia Forte!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rockie Dobson
Jan 03, 2016 -

Phil Smith Kia responded

Thank you so much for your response! Rockie exemplifies professionalism on a daily basis. Enough to where your family referred you to him! We are so happy that you both have been a part of our Kia Family! Look forward to seeing you again! Hope you have a happy new years!

December 31, 2015

First new car in a while. When I stepped foot into the dealership I was indecisive, I didn't know if I was making the right choice, It's been a while since I had the need to pu More

by Lakisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Govan
Jan 03, 2016 -

Phil Smith Kia responded

Lakisha! Thank you so much for sharing your experience with us. We strive to ensure that YOU have the best experience you can! Hope you have a happy new years!

December 22, 2015

Helpful and Knowledgeable, yet Patient We were welcomed and treated well at this dealership. The sales assistant, George Sherman, was helpful and knowledgeable, yet patient while we made o More

by NewKiaSoul123456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 03, 2016 -

Phil Smith Kia responded

NewKiaSoul123456, great display name! George is one of our top associates who loves to help our customers make an informed and educated decision! We are so happy that YOU were happy with our team! Congreats and Hope you have a happy new years!

December 22, 2015

Extremely responsive and professional Andy Kiernan responded to my internet inquiry immediately and even stepped out of a meeting to take my call when I responded. The car was exactly as d More

by Theetom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 03, 2016 -

Phil Smith Kia responded

Theetom, thank you for telling us about your experience with Andy! We make it a priority to answer all your questions and concerns promptly and accurately. Hope you have a happy new years!

December 21, 2015

Kia Soul I thought that the experience with Brian Q and "Mikey" at Phil Smith was good. I was referred to the dealer by Consumer Reports after specifying the m More

by my soul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Quach, Michael Arbitman
Jan 03, 2016 -

Phil Smith Kia responded

Thank you so much for sharing your experience with us! We're glad that we could have made the purchase a pleasurable one for you and your family and more importantly, welcome to our Phil Smith Kia Family! Hope you have a happy new years!

December 19, 2015

Took TOO long to purchase vehicle. Staff were pleasent . It took 3 1/2 hours to purchase the vehicle. The sales people were very nice, but waiting that long was way too much. I feel we could have been out th More

by pit bull 99
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Quach, Ernest Biel
Dec 20, 2015 -

Phil Smith Kia responded

Pitbull99, thank you so much for sharing your experience with others. We are sorry to hear that your purchase was not up to par. If you would like, please forward any comments, recommendations, or etc. to either Brian Quach or your Salesperson. - Phil Smith Kia Management Team

December 18, 2015

Brian was very rude on the phone. Brian was very rude on the phone when speaking with him. He was very pushy and dishonest about information. He needs to start treating his customers w More

by buggylove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Quach
December 05, 2015

easy car leasing/buying experience our family has leased 2 vehicles & bought another from phil smith kia & each time our experience has been great.On each occasion we dealt with Brian Q More

by sorrento 2016
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Quach
Dec 18, 2015 -

Phil Smith Kia responded

Thank you so much for your review and sharing your experience with the public! Brian wants to wish you a Happy Holidays!

November 28, 2015

my service review was good except one thing I had my kia serviced 11/28/2015 (an oil change) the original multi point inspection page Thomas lauda showed me had only a raidtor problem so when I More

by dissapointed jules
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Thomas Lauda
Dec 18, 2015 -

Phil Smith Kia responded

Jules, happy holidays to you. We are sorry to hear about your experience with our Service Department. If you would like to reach our management team, please reply to this message and you will be provided the information for our Service Director and General Manager to assist you in addressing your situation.

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