Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phil Smith Kia
Lighthouse Point, FL
852 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 852 reviews
February 08, 2016
A very satisfied customer I just hope the way I was treated at Phil Smith Kia is the reflect of the people who run it...nothing but the best atmosphere, relaxed, full attenti I just hope the way I was treated at Phil Smith Kia is the reflect of the people who run it...nothing but the best atmosphere, relaxed, full attention. Congratulations to the staff for making a buying experience a pleasure. It is refreshing feeling that FINNALLY someone figured it out, things have changed, the process have changed, forget about delaying tactics, 4 to 5 hours in a dealership, hidden numbers, back and forth from the desk to the manager's, hassling, haggling... This IS the NEW way to do business, facts upfront, this is where you will be, and that is it. Excellent job, you've just won a customer, and an advocate. Thanks. More
by RLugo
Employees Worked With
Brian Quach, Michael Arbitman
February 08, 2016
Friendly Ernest was very helpful and courteous. We have bought and serviced cars at this dealership for years and well always recommend it. Thanks again for a Ernest was very helpful and courteous. We have bought and serviced cars at this dealership for years and well always recommend it. Thanks again for a great car buying experience. More
by Layne
Employees Worked With
Ernest Biel, John Riley
February 08, 2016
Best dealership experience Upon the completion of my lease on a Honda CRV. I found myself in need of a new car. I was going to lease again because it had worked out before and b Upon the completion of my lease on a Honda CRV. I found myself in need of a new car. I was going to lease again because it had worked out before and because I felt that purchasing a new car would be a hassle. Turns out Rockie made it an excellent experience and went above and beyond in patience. No matter how many time I asked him he always went to his manager to inquire about price reduction. Till we made it to a figure I was comfortable with. Always helpful and polite above all patient, cause I think I must've test driven about 6 different cars that day. I highly recommend this dealership because of Rockie. More
by Luigi02
Employees Worked With
Rockie Dobson
February 04, 2016
truth in buying a car Our experience was with ernest biel. he is thoughtful, honest, intelligent, a man of his word. we drove five different vehicles, by our request. each Our experience was with ernest biel. he is thoughtful, honest, intelligent, a man of his word. we drove five different vehicles, by our request. each one we considered, until we found the one that we agreed would be our best choice. throughout this process ernest was advising us on the utilization of each car..when we came to our final conclusion ernest was helpful in finance, warranty etc. he is a man of his word. when we shook hands at the end of the day we were all satisfied. More
by postalmiguel
Employees Worked With
Ernest Biel
February 03, 2016
My Kia buying experience Everyone we talked to was very nice and polite and treated us with respect. Ernest, the salesman that we dealt with, was very helpful and answered all Everyone we talked to was very nice and polite and treated us with respect. Ernest, the salesman that we dealt with, was very helpful and answered all of our questions. Overall a very good car buying experience. We recommend Phil Smith Kia. More
by TOrtiz918
Employees Worked With
Ernest Biel, Michael Arbitman
January 27, 2016
A pleasant way to purchase a car. I did not know that purchasing a pre-owned car could actually be as pleasant. From Ernest Biel's first handshake to welcome us to Phil Smith Kia to l I did not know that purchasing a pre-owned car could actually be as pleasant. From Ernest Biel's first handshake to welcome us to Phil Smith Kia to leaving the lot 2 hours later with my Kia Optima it was a breeze. Ernest is a knowledgeable gentleman with a happy disposition who does not pressure you. He showed me the car the met most of my criteria. We took it for a test drive and that was it. With Michael Arbitman's help in the finance department I was able to seal the deal in a record time. Thank you. More
by Mimi
Employees Worked With
Ernest Biel, Michael Arbitman
January 23, 2016
This was a pleasure!! My wife and I went to Phil Smith Kia as a second choice - my "regular" Kia dealer was not able to come up with a Soul at a (lease) price I was willing My wife and I went to Phil Smith Kia as a second choice - my "regular" Kia dealer was not able to come up with a Soul at a (lease) price I was willing to pay - We were assigned James Tenney as our sales rep - a very personable young man - and after a few questions from him he took us to a new 2015 Soul on the lot that had evidently been sold but the deal fell through - we took the car out for a drive and although this was NOT the model I intended to look at, with all the extras it had and the comfortable ride we went back to the showroom and I said, OK, what's the deal? To make a long story short, Dimitry, the GSM, after talking with us for a while, came in at a lease price too good to refuse...we took the car.....it's been 10 days since and I love it!! The entire staff at Phil Smith was a delight to work with especially James, Dimitry, and Mike, the finance guy. Who said getting a new car has to be a chore??? More
by bocatom
Employees Worked With
James Tenney, Michael Arbitman
January 16, 2016
It wasan extreme pleasure dealing with Brian Quach. Brian was acomplete gentleman on the telephonewhere I conducted most of my contact with him. He always had the patience to explain things to me afterm Brian was acomplete gentleman on the telephonewhere I conducted most of my contact with him. He always had the patience to explain things to me aftermaking numerous calls. I met him in person today when I picked up my new Kia.He has a wonderful personality and I never felt pressured.He is a definite asset toPhil Smith Kia! More
by earensb475
Employees Worked With
Brian Quach
January 16, 2016
Happy with my choice I was a Cadillac driver for 10yrs looking for something Different researched SUV Decided on the Kia Sorrento have been very happy with my choice I was a Cadillac driver for 10yrs looking for something Different researched SUV Decided on the Kia Sorrento have been very happy with my choice More
by Toothdoc
Employees Worked With
Michael Shearer, Michael Shearer
January 08, 2016
Great staff and service. Always a pleasure. Staff is friendly, efficient and professional. Have had no complaints in the 3+ years I have owned my Optima. They made my trade Always a pleasure. Staff is friendly, efficient and professional. Have had no complaints in the 3+ years I have owned my Optima. They made my trade in very simple. Check out the 2016 Kia Optima. More
by lovemycar
Employees Worked With
Christopher Vogel, Wes Lasher, Chris Vogel
