Phil Smith Kia

A Successful Outcome Overall, a successful experience. When we got to Phil Smith Kia, we were a little put off by the construction going on, but we got into the dealership Overall, a successful experience. When we got to Phil Smith Kia, we were a little put off by the construction going on, but we got into the dealership and told them what we were looking for. We had a quote on a specific car, but when it was brought up, we found that it didn't have all the options we were looking for. Although our original salesman was a little too "hands off" for our taste, once we told management that there was a problem, they immediately rectified it by sending over the customer service manager, John Tripp and then putting us with another salesman who finished the deal for us. They were very responsive, especially John, to our concerns about putting a trailer hitch and mobility lift on the vehicle. Petry, the finance manager was very helpful in explaining our further options with the car and at no point made us feel forced into anything or "stupid" for not taking advantage of offers, as I have experienced in other dealerships. More

fantastic I would like to thank everyone who was involved in making my experience at Phil Smith KIA, especially Delroy, Anthony and John, for making this such a I would like to thank everyone who was involved in making my experience at Phil Smith KIA, especially Delroy, Anthony and John, for making this such a wonderful and pleasant experience. I am giving them a rating of 5 stars because of the fact that Delroy pointed out some scratches that I had not noticed and John made it apparent for me to bring the car bck to get the car fixed and detailed. Sincreely, Earl Fusco More

An excellent buying experience I was contacted by Vinny Lopez, after I had made a inquiry through True car. Vinny set the tone telling me that the dealership was focused on buildin I was contacted by Vinny Lopez, after I had made a inquiry through True car. Vinny set the tone telling me that the dealership was focused on building lasting relationships. I had previously received a very specific proposal for a vehicle, via email. The numbers were pretty specific which I liked because it gave me an excellent starting point. Vinny turned me over to Chris Demaro who was very knowledgeable about about the car. Chris had a quiet confidence and it was evident quickly that he believed his product sold itself so their was no need to pressure me. He told me about the warranty, and answered all my questions about the vehicle while we test drove. I told him what I was looking to spend and based on that he suggested what options were available in my price range. I then dealt with John, told him specifically what I wanted to spend and what I wanted. He went to work on getting the numbers right and the deal was struck. There was some negotiation but nothing too intense. At the end of the day, I feel I got a great deal at a great price. The finance manager had it all together and also had a low key approach on options available, two of which I purchased because they simply were too good to pass on. More

Great, Hassle Free Deal! I was referred to Phil Smith Kia through True Car. I told them exactly what vehicle I wanted, what I thought was a fair price (based on info. from Tru I was referred to Phil Smith Kia through True Car. I told them exactly what vehicle I wanted, what I thought was a fair price (based on info. from True Car), the type of lease I wanted, and the monthly payment I needed, and within about 48 hrs., it was a done deal! There was no haggling, no scamming & no surprises. It was the easiest & most pleasurable car buying experience I have ever had. I want to especially thank both Vinny Lopez, with whom I initially spoke, & Ernest Biel, who was instrumental in putting my deal together exactly how I wanted, and had me driving off in my new car in no time. I never thought I would ever say that a car dealership was upfront, transparent and trustworthy, but Phil Smith Kia really is! More

Top notch dealership Amazing service and a no pressure attitude in finding the correct price you want to pay ... They stay true to there words , went to Rick Case Kia ( w Amazing service and a no pressure attitude in finding the correct price you want to pay ... They stay true to there words , went to Rick Case Kia ( worlds largest Kia dealer ) and walked out , had a horrible experience with pressure sale ing to meet quotas... More

better then that local honda dealership. Phil smith kia is great, sure in terms of drinks they are basicalmwater or variety flavored coffee. But when you go in there Noone looks like they don Phil smith kia is great, sure in terms of drinks they are basicalmwater or variety flavored coffee. But when you go in there Noone looks like they don't want to be in there,when I went to a local Honda dealership with my vw gli, the salesperson looked at me and my grey jacket like if I was lost,they looked at me like oh man who's this guy.. when I go to cadillac they see you but unless you go into their CPO area they won't even look my way. I came to kia and everyone was pleasent, rocky came up and introduced himself, talked,listened to my story and started brewing up his magical pot. When I went on to switch to the forte5 he stuck with the head honchos of phil smith kia to get me in the forte5 within my range. -They don't just do business,they do the best business for you,not them. More

Lease buy out Well my wife and I had an amazing experience yesterday purchasing or lease vehicle. It was a pleasure to work with Rokkie sales Tony GM of sales Patr Well my wife and I had an amazing experience yesterday purchasing or lease vehicle. It was a pleasure to work with Rokkie sales Tony GM of sales Patrick in financing true professionals.We traveled 74 miles to buy our vehicle back from Tony GM who we leased 3 years prior. Looking forward in September to do more business with Phil Smiths Pros The Barrons Thank you!!! More

Great Overall Experience Rockie was a great salesman! Compared to the other dealers that we visited, our experience at Kia was far superior. We never felt forced into anything Rockie was a great salesman! Compared to the other dealers that we visited, our experience at Kia was far superior. We never felt forced into anything and were given a great objective summary of all of the cars that we looked at. The purchasing process was easy and quick and we were given a car in excellent condition. More

Walter Brown professional and courteous Walter made my experience at Phil Smith a pleasure. He Listened to what I wanted and he delivered a fantastic deal for me😃I would highly reco Walter made my experience at Phil Smith a pleasure. He Listened to what I wanted and he delivered a fantastic deal for me😃I would highly recommend him to anyone that is looking to either lease or buy to see Walter Thank u again Walter😚 More

wonderful experience Drove 9 hours from Alabama to look at a 2010 Lexus RX360. They held the car for me and even checked on me while I was driving down. Negotiated a f Drove 9 hours from Alabama to look at a 2010 Lexus RX360. They held the car for me and even checked on me while I was driving down. Negotiated a fair price, which didn't take all day! We both walked away feeling like it was a fair deal. The whole experience took about 3 hours. From test drive, to negotiating, to the financing dept. Overall, very happy with the whole experience! Thank you, Erin More