Phil Smith Kia

A little positive Experience The sales man was really great, from the moment we stepped on the lot. He was nothing but polite. He was very knowledgeable of the cars. He did every The sales man was really great, from the moment we stepped on the lot. He was nothing but polite. He was very knowledgeable of the cars. He did everything he could to help me with purchasing a car with making sure we stayed around an affordable payment plan. I would most definitely recommend the sales man and this dealership to others. More

Great Rockie was so thorough and knowledgeable about everything. He was very patient and helpful and a wonderful person. I have never seen anyone work so ha Rockie was so thorough and knowledgeable about everything. He was very patient and helpful and a wonderful person. I have never seen anyone work so hard. He made my visit very pleasant!! More

NOT STRESSFULL.........VERY FRIENDLY As a salesman myself for 30 years we tend to be aggressive in closing business especially at the end of the month. Anthony (sales manager)was everythi As a salesman myself for 30 years we tend to be aggressive in closing business especially at the end of the month. Anthony (sales manager)was everything but. He came across as genuine with a sincere interest in the customer. My wife ,daughter and I went in and wanted a Kia at our current price. What we ended up with was paying a little more for a better deal. We had no problem in doing that as the trust that Anthony and his staff conveyed to us was perfect. Stephan Govad, very knowledgeable about product as well as a sales woman who showed my wife and daughter the vehicle at closing. I don't remember her name as she was showing my daughter how to write in her many languages she speaks. That shows me that relationship building is very important that this dealership has for its customers. Last but not leased(LOL) finance.....as much paper work as we had to do it went by quick and painless as we talked about college .his child..education..my daughter becoming a paramedic...awesome experience ...Thank you John Reilly Thank you all for a tremendous experience More

Salesman Excels He gets 11 out of 10. This man is over the top in sales. When the Smith dealership hired this man they got a gem. I want to thank Brian for all his pa He gets 11 out of 10. This man is over the top in sales. When the Smith dealership hired this man they got a gem. I want to thank Brian for all his patience and due dilligence. He worked very hard to achieve a satisfied customer, me! Thanks also to Antonio, Anthony and John. More

Great Experience overall The attention and support provided by the salesperson was fantastic. Explained in detailed the specifications of the car and the financing programs av The attention and support provided by the salesperson was fantastic. Explained in detailed the specifications of the car and the financing programs available. I would recommend this dealership and my sales consultant with no doubt. More

Extremely nice and professional KIA representatives This is the first time I didn't feel uncomfortable dealing with the acquisition of a new vehicle, Why? Walter Brown, the sales person, was just the n This is the first time I didn't feel uncomfortable dealing with the acquisition of a new vehicle, Why? Walter Brown, the sales person, was just the nicest dealer rep I've ever met. With lots of patience due to our many requests, he showed my wife and me five (5) cars before she was almost convinced. At the end, John Tripp, the sales manager, knowing that we were exhausted, approached us with THE BEST DEAL IN OUR LIVES that we couldn't reject and instead of leaving PHIL SMITH KIA with our hands empty, we left the place with a MUCH BETTER (TOP OF THE LINE) 2017 KIA SPORTAGE THAT IS AMAZING. Thank you both of you John and Walter for your wonderful attention More

A Successful Outcome Overall, a successful experience. When we got to Phil Smith Kia, we were a little put off by the construction going on, but we got into the dealership Overall, a successful experience. When we got to Phil Smith Kia, we were a little put off by the construction going on, but we got into the dealership and told them what we were looking for. We had a quote on a specific car, but when it was brought up, we found that it didn't have all the options we were looking for. Although our original salesman was a little too "hands off" for our taste, once we told management that there was a problem, they immediately rectified it by sending over the customer service manager, John Tripp and then putting us with another salesman who finished the deal for us. They were very responsive, especially John, to our concerns about putting a trailer hitch and mobility lift on the vehicle. Petry, the finance manager was very helpful in explaining our further options with the car and at no point made us feel forced into anything or "stupid" for not taking advantage of offers, as I have experienced in other dealerships. More

fantastic I would like to thank everyone who was involved in making my experience at Phil Smith KIA, especially Delroy, Anthony and John, for making this such a I would like to thank everyone who was involved in making my experience at Phil Smith KIA, especially Delroy, Anthony and John, for making this such a wonderful and pleasant experience. I am giving them a rating of 5 stars because of the fact that Delroy pointed out some scratches that I had not noticed and John made it apparent for me to bring the car bck to get the car fixed and detailed. Sincreely, Earl Fusco More

An excellent buying experience I was contacted by Vinny Lopez, after I had made a inquiry through True car. Vinny set the tone telling me that the dealership was focused on buildin I was contacted by Vinny Lopez, after I had made a inquiry through True car. Vinny set the tone telling me that the dealership was focused on building lasting relationships. I had previously received a very specific proposal for a vehicle, via email. The numbers were pretty specific which I liked because it gave me an excellent starting point. Vinny turned me over to Chris Demaro who was very knowledgeable about about the car. Chris had a quiet confidence and it was evident quickly that he believed his product sold itself so their was no need to pressure me. He told me about the warranty, and answered all my questions about the vehicle while we test drove. I told him what I was looking to spend and based on that he suggested what options were available in my price range. I then dealt with John, told him specifically what I wanted to spend and what I wanted. He went to work on getting the numbers right and the deal was struck. There was some negotiation but nothing too intense. At the end of the day, I feel I got a great deal at a great price. The finance manager had it all together and also had a low key approach on options available, two of which I purchased because they simply were too good to pass on. More