Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phil Smith Kia
Lighthouse Point, FL
867 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 867 reviews
September 24, 2016
Leasing made easy. Leasing my second vehicle from Phil Smith Kia went smoothly. Sales and management were knowledgable, helpful and made the lease process go smoothly. B Leasing my second vehicle from Phil Smith Kia went smoothly. Sales and management were knowledgable, helpful and made the lease process go smoothly. Bryan Walters was exceptionally helpful. More
by Solcohen
Employees Worked With
Arthur Anderson, Bryan Walters
September 24, 2016
Great customer experience Buying or leasing a car at Phil Smith Kia is made as easy and anxiety-free as possible due to their excellent sales staff. Rockie Dobson, my salesman Buying or leasing a car at Phil Smith Kia is made as easy and anxiety-free as possible due to their excellent sales staff. Rockie Dobson, my salesman, was more than patient with me as I wavered between buying or leasing. He took me on test drives , compared the advantages and pricing of several options on various models. I felt comfortable and stress-free during the entire process. I ended up leasing a beautiful Optima sedan and I could not be happier!! Thank you Rockie and Kia!! More
by Happy Customer!
Employees Worked With
Rockie Dobson
September 24, 2016
Excellent! No pressure sales and work within a customers budget. Rocky and Tony are the best! We will recommend Phil Smith to all our friends and family. No pressure sales and work within a customers budget. Rocky and Tony are the best! We will recommend Phil Smith to all our friends and family. More
by cmlegend66
Employees Worked With
Tony Carter., Mgr, Rockie Dobson
September 20, 2016
Great Experience, Great Dealership What a great car leasing experience!!. After 2 weeks of a very difficult time at another dealership who Ill be nice and wont name in this post, I reac What a great car leasing experience!!. After 2 weeks of a very difficult time at another dealership who Ill be nice and wont name in this post, I reached out to Phil Smith Kia to see what their service and experience was like. Talk about night and day. The guys at Phil Smith were so helpful and honest. Michael was very attentive and knowledgable and when I had questions, he and the other guys walked me through everything I needed to know. I stopped by at 5:30 and he had the car I wanted waiting for me to test drive. No games, just honest help and real answers. This is our second Kia and Ill be going back there for as long as they are open. I could tell that Michael and the team were interested in the lifetime of my business, not just trying to make as much money as they could on a one time deal. Michael and team took what had been roughly a month of car searching and a lot of frustration with dishonest and unprofessional dealers and turned it into something great which was a new car for my family to use everyday that we could feel good about. More
by caleb200
Employees Worked With
Michael Shearer
September 17, 2016
Excellent car buying experience Just purchased a brand new Soul ! Started looking on line and found that Phil Smith Kia had about the largest inventory of the model i was interested Just purchased a brand new Soul ! Started looking on line and found that Phil Smith Kia had about the largest inventory of the model i was interested in , so I contacted them and Vinny responded very efficiently , we spoke over the phone, and right off the bat I was comfortable , no pressure what so ever to come in and buy , it was a "when your ready" type thing. So I went in a couple days after and Vinny hooked me up with Ernest Biel , Great guy and salesman ! he was very professional and personable ! We went out to look at the vehicles , no pressure and not pushy to just get something. We found what i wanted, and then went to see John Riley in finance , another great team member , no pressure and no secrets, and he made it happen ! I would most definitely recommend this dealership team to anyone looking for any model Kia , and will return for my future ,personal, and family vehicle purchases ! More
by rebelagainstgravity
Employees Worked With
Ernest Biel, John Riley
September 13, 2016
Best experience in car buying This is car buying the way it should be! We were greeted by Chris our salesman and he showed us the type car we were looking for in our price range. W This is car buying the way it should be! We were greeted by Chris our salesman and he showed us the type car we were looking for in our price range. We took it out on a test drive and it was a perfect fit. We were told the price point right from the start and when we went into the Finance office to meet with John, it was the same price. There was no hard upsell to purchase any other products. The general manager Tony, also checked in to make sure we happy and well taken care of. We drove out with a new car in 3 hours from start to finish! This is the 4th vehicle we have purchased from a Phil Smith dealership and wouldn't go anywhere else! More
by Roz & Raf
Employees Worked With
Tony Cartagena, Chris Deramo, John Riley
September 12, 2016
Very friendly & no pressure. We contacted you over the internet & a Carmine responded to us. He was very friendly & not pushy. When we had minute we stopped in to look at a Sporta We contacted you over the internet & a Carmine responded to us. He was very friendly & not pushy. When we had minute we stopped in to look at a Sportage. Carmine was not there so Stephen helped us. He was also very nice & not pushy also. So we bought a car. I have to say your whole staff was nice including the manager Anthony. We would highly recommend your dealership. Thanks Armen & Beth Guendjoian More
by Beth & Armen
Employees Worked With
Carmine, Anthony Lanzaro, Stephen Govan
September 11, 2016
Excellent Experience I recently purchased my third vehicle from Rockie Dobson. This one was for my son. As always, Rockie went above and beyond to make sure my son got t I recently purchased my third vehicle from Rockie Dobson. This one was for my son. As always, Rockie went above and beyond to make sure my son got the safest, economical, and fun car at the best price! Rockie always goes the extra mile for us and for that reason we will continue to purchase our cars from Rockie at Phil Smith KIA! John Riley was great helping us make the right decisions about financing and warranties! Overall experience, excellent! More
by Dawn
Employees Worked With
Rockie Dobson, John Riley
September 10, 2016
BAD BUSINESS I must say that I am very very disappointed with Phil Smith Kia! Yesterday I went for my FIRST service appointment only to find out my salesperson ROC I must say that I am very very disappointed with Phil Smith Kia! Yesterday I went for my FIRST service appointment only to find out my salesperson ROCKIE, sold me an extended warranty on my car when I needed a maintenance package. The way he explained it to me, he made it seem like that's what I was purchasing! When I asked him about it, he didn't even acknowledge the fact that HE sold me the car and proceeded to place the blame on the finance person. The finance person was pretty much like oh well! When we spoke to the " BIG BOSSES " all they did was make excuses for the bad business instead of trying to bandaid the situation! They were like oh we will give you a discount off of your NEXT vechicle ... Phil Smith Kia, WHAT MAKES YOU THINK I'D WANT TO DO BUSINESS WITH PEOPLE WHOM ARE TRYING TO MAKE A QUICK BUCK? I paid my hard earned money only to be lied to & blown off. I WILL NOT, WILL NOT be doing business with this company EVER AGAIN! The people there also push you to do surveys so I will be adding this to Yelp and all the other places that I can add reviews. Thanks but NO THANKS! More
by Shawn J.
Employees Worked With
Rockie Dobson, Anthony Lanzaro, Marc Anderson
September 07, 2016
BUYING A NEW KIA OPTIMA AWESOME EXPERIENCE WITH THE DEALERSHIP AND THE SALES PERSONNEL. ROCKY DOBSON AND TONY WERE ESPECIALLY COURTEOUS AND KNEW ALL THE ANSWERS TO MY QUESTIO AWESOME EXPERIENCE WITH THE DEALERSHIP AND THE SALES PERSONNEL. ROCKY DOBSON AND TONY WERE ESPECIALLY COURTEOUS AND KNEW ALL THE ANSWERS TO MY QUESTIONS. PRICE WAS RIGHT AND THE KIA SX IS AMAZING. THANKS ROCKY AND TONY. More
by doctor allen
Employees Worked With
Rockie Dobson, Ronnie Carulla, Charlie Myers
