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Phil Smith Kia

Lighthouse Point, FL

4.7
849 Reviews

4250 North Federal Highway

Lighthouse Point, FL

33064

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Showing 849 reviews

September 10, 2016

BAD BUSINESS I must say that I am very very disappointed with Phil Smith Kia! Yesterday I went for my FIRST service appointment only to find out my salesperson ROC More

by Shawn J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rockie Dobson, Anthony Lanzaro, Marc Anderson
September 07, 2016

BUYING A NEW KIA OPTIMA AWESOME EXPERIENCE WITH THE DEALERSHIP AND THE SALES PERSONNEL. ROCKY DOBSON AND TONY WERE ESPECIALLY COURTEOUS AND KNEW ALL THE ANSWERS TO MY QUESTIO More

by doctor allen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rockie Dobson, Ronnie Carulla, Charlie Myers
Sep 09, 2016 -

Phil Smith Kia responded

Thank you so much for taking the time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that Rockie, Ronnie, and Charlie made such a great impression on you. Congrats on the new Kia SX! Sincerely, Marc Anderson-General Manager

September 01, 2016

My Experience at Phil smith Kia I give a five star rating because I was very lucky because the right person was there to help me decide. The crazy thing is I did not go there to buy More

by Montag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rockie Dobson
Sep 09, 2016 -

Phil Smith Kia responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Rockie was able to meet your needs. At Phil Smith Kia, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Marc Anderson-General Manager

September 01, 2016

Professional and friendly at Phil Smith Kia I was very happy with my experience at Phil Smith Kia. First of all, Rocky was a very experienced and friendly employee. He answered all my questi More

by Biologist1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rockie Dobson, John Riley
Sep 09, 2016 -

Phil Smith Kia responded

At Phil Smith Kia, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your sales and service needs. Thank you for your great review! Sincerely, Marc Anderson-General Manager

August 31, 2016

I celebrated my 60th Birthday at Phil Smith Kia!!!!! Can you believe it? I took the day off from work on Monday because it was my 60th birthday (I still have to work at my age). Anyway, my husband a More

by Jaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone we visited with were so polit, John Riley, Michael Shearer
Sep 09, 2016 -

Phil Smith Kia responded

Jaz, First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Michael, Carmine, and John assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Marc Anderson-General Manager

August 29, 2016

Great service! With Rocky you can't go wrong. Been there for my last 4 cars. Superb service and loyalty! Best one there! Purse don't hesitate to ask for him. He is s More

by Nixy34
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rockie Dobson
Sep 09, 2016 -

Phil Smith Kia responded

Nixy34, thank you so much for the wonderful review of your experience at Phil Smith Kia. Rockie is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. We will be there for you for many years to come. Sincerely, Marc Anderson-General Manager

August 27, 2016

far above any other auto dealer in broward county florida after searching the internet for info on 6 different brands, Ernest Biel was the only Kia rep to respond, so I saved him for last to test drive. he wa More

by rgdancer@att.net
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Brown, Ernest Biel, Stephen Govan
Sep 09, 2016 -

Phil Smith Kia responded

Thanks so much for the excellent review! Ernest, Walter and Stephen are a key components of our team here at Phil Smith Kia, and they will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we exceeded yours can only mean we are approaching that goal. Please come back to see us if you need anything at all. Sincerely, Marc Anderson-General Manager

August 26, 2016

My Exprience was awesomeeee!! It is a year after my first deal with Phil Smith Kia and Ernest Biel and Rick were truly awesome!! They worked a great deal out for me and I wouldn't More

by Craineisha011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick and Tony, Ernest Biel
Sep 09, 2016 -

Phil Smith Kia responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Marc Anderson-General Manager

August 26, 2016

Sales and Finance make a great team! I went in to this dealer very skeptical at first. I had already had bad experiences at previous dealers. Ernest made sure my family and I were well ta More

by sreyes328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernest Biel, John Riley
Sep 09, 2016 -

Phil Smith Kia responded

It's humbling to know we were able to exceed your expectations. Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Ernest and John went above and beyond for you; it is just an example of why they are such great assets to our team. We will make sure they hear of your kind words. All of us at Phil Smith Kia await your return. Please let us know how we may be able to help next!

August 24, 2016

above and beyond salesman ernest was excellent in service and knowledge,and very compasionite. when initially asked to guess approximate cost of vehicle, he was able t More

by bill
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Biel
Sep 09, 2016 -

Phil Smith Kia responded

Bill, Ernest is pleased to learn that you enjoyed your car buying experience with us! We look forward to doing business with you again in the future. Sincerely, Marc Anderson-General Manager

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