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Phil Smith Kia
Lighthouse Point, FL
867 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 06, 2017
Fantastic Sales and Management Team We had the best experience that ever could have been. We found a vehicle we liked, Test drove it, took it to our personal mechanic for inspection, th We had the best experience that ever could have been. We found a vehicle we liked, Test drove it, took it to our personal mechanic for inspection, then back to dealership for purchase. Mauricio was very helpful, every request was satisfied. We got a great vehicle for a great price. Linda Reedy Salefish Real Estate llc More
by Linda Reedy
Employees Worked With
Mauricio Turquia
February 01, 2017
Horrible ! I'm going to keep it short and sweet. I bought a brand new 2017 car on December 18th 2016, A Christmas gift for my 70 year old grandma. After sittin I'm going to keep it short and sweet. I bought a brand new 2017 car on December 18th 2016, A Christmas gift for my 70 year old grandma. After sitting there for hours, making the deal better and better - I agree - no payments for 5 months, 0% interest, no money down, (two buys with 700 credit scores) WELL . they didn't stick to their word. my interest was 2.9 %, $2000 down, and payment due JANUARY 18, 2017 ! I went home at 10pm....read the papers and went back in the next day for them to agree it was wrong, to put me in the back room with a jerk - who clearly hated his job - to tell me they were going to lower my payments $20, and extend them 3 months - but didn't think it was worth their time and it NEVER happened. THEN! 3 weeks later... They call me to tell me they gave me the WRONG car. My paperwork, my issuance, my tag was all the WRONG car... So we had to go back in and re-sign the papers, Which the sales rep did not understand WHAT I was suppose to sign and when I noticed the BUYER was wrong - he said he would fix it once he got back to office -- DID NOT HAPPEN . The temp tag they gave me (which was STILL FOR THE WRONG CAR) expired January 28,2017.... I paid them to transfer my tag and renew for the year.... I've called EVERY day since January 24 and get NO WHERE.... I've called 16 times this morning to get hung up on. When you ask for a manager you get a guy named Mike Shearer who says he's a manager and will take PERSONAL care of me. Promised to be my contact - texted me his information and HA! NEVER CALLED at 9 am yesterday like he promised . today I called him out on it and guess what?? Tells me to call upstairs to Tammy and deal with it myself.... Called Tammy and still no call back. So as of now, I have a expired temp tag and they took my money to transfer and renew my own tag which has NOT been done. Granny has not been able to drive her car in 5 days and does not look like it will be any time soon. UNHAPPY in Hollywood More
by AngelaNoHappyCarBuyer
Employees Worked With
Tony -- But he is not longer there as of the NEXT DAY. , Marc Jean Paul, Anthony Lanzaro, Charlie Myers, John Riley, Michael Shearer, Marc Anderson
January 29, 2017
Upgrading without a hassle The Phil Smith KIA dealership in lighthouse point once again has provided a great service to me. I went in not expecting to leave with a new vehicle, The Phil Smith KIA dealership in lighthouse point once again has provided a great service to me. I went in not expecting to leave with a new vehicle, but they offered me everything I asked for. Sure, there was some back and forth negotiating, but in the end, I think we all came out satisfied. The experience with Earnest Biel was very comfortable and if I had to go through this again , I definitely would have no problem. The Finance department was also very smooth and seamless. I believe the person I dealt with was Phil, and I am extremely pleased with the whole experience. I would definitely recommend this dealership. Thank you all for a job well done. More
by pzazula
Employees Worked With
Ernest Biel
January 26, 2017
Excellent service and satisfaction I was very satisfied with the excellent service we received at Phil Smith Kia and from Rockie Dobson. Both my wife and I have purchased vehicles from I was very satisfied with the excellent service we received at Phil Smith Kia and from Rockie Dobson. Both my wife and I have purchased vehicles from Phil Smith Kia and are very happy. I have recommended Phil Smith Kia to friends and family. Dealing with Rockie and the staff will not leave you disappointed. More
by FrankM
Employees Worked With
Rockie Dobson
January 22, 2017
Great Customer Care and Service Had seen a used car on their website and contacted them for information. Immediately got contacted and placed with a rep (Mike Shearer) who immediatel Had seen a used car on their website and contacted them for information. Immediately got contacted and placed with a rep (Mike Shearer) who immediately assist me with any question and scheduled a test drive. Wife and I were treated great and was not pressured at all at anytime. Would highly recommend Mike and this dealership for all friends and family. More
by Albert.A
Employees Worked With
Vincent (Management) and Patrick in Finance., Michael Shearer
January 12, 2017
hassle-free , friendly, no pressure tactics I was dealing with Phil and Hugo and my experience here was above my expectations. Phil and Hugo were friendly, personable and went above and beyond. I was dealing with Phil and Hugo and my experience here was above my expectations. Phil and Hugo were friendly, personable and went above and beyond. More
by riojackie11
Employees Worked With
Phil , Hugo
January 06, 2017
Pleasantly surprised Jaime Gomez is not listed below as a sales employee but it was Jaime who worked with me and negotiated a Kia lease. I have high praises for his attit Jaime Gomez is not listed below as a sales employee but it was Jaime who worked with me and negotiated a Kia lease. I have high praises for his attitude and professionalism. He even worked closely with me during installation of an add-on. His smile is infectious and thanks to his warmth and congeniality the experience was a very pleasant one. More
by JT
Employees Worked With
Jaime Gomez
January 04, 2017
Friendly, knowledgeable and no pressure tactics. Mike was very friendly and I felt very comfortable. Didn't show me anything I couldn't afford. No pressure tactics. My experience was done in a timel Mike was very friendly and I felt very comfortable. Didn't show me anything I couldn't afford. No pressure tactics. My experience was done in a timely manner. No waiting hours to get the deal done. More
by Leens
Employees Worked With
John Tripp, Michael Shearer
January 02, 2017
finance guy Finance man was very nasty treated us very badly told me to leave 3 times!! My family bought 6 cars here at the LHP dealership in the last 5 years we Finance man was very nasty treated us very badly told me to leave 3 times!! My family bought 6 cars here at the LHP dealership in the last 5 years we will never buy another!!!!!' We will go to Rick chase next time!!! Sales man was very nice Rocky but the Finance man has a very bad Attitude!!!!! Argiro 954 7327751 More
by Steven
Employees Worked With
Rockie Dobson
January 02, 2017
Abuseve employee The financial employee was very abuseve and rude! We were there over 3 hours buying a car, we New just what we wanted when we got there but they were The financial employee was very abuseve and rude! We were there over 3 hours buying a car, we New just what we wanted when we got there but they were very busy so we understood. All the sales men and managers were very nice to us and treated us like gold, me and my family had purchased 6 cars there in the past . We live and work in LHP and are members of all the local community clubs. The finance guy had a chip on his shoulder and was having a bad day so he took it out on us!! He was very abuseve told us to get out of his office and buy a car somewhere else! We were completely shocked we were never spoken to like that before especially from someone who we are buying a car from!! We will never buy a car there again (2leases coming up)!! We been in business our entire lives and we would never allow a employee to talk to a customer like that NEVER!!! Uncalled for!!!! Rocky was great!! Manger was great!!! More
by Rosanna
Employees Worked With
Rockie Dobson
