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Phil Smith Kia
Lighthouse Point, FL
852 Reviews
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Showing 852 reviews
March 05, 2017
I am William Spears reporting/purchase of 2017 Sorento My observation about the purchase of my 2017 SUV KIA Sorento on 3/3/17 at Phil Smith KIA in Lighthouse Point, Florida to KIA company USA and its custo My observation about the purchase of my 2017 SUV KIA Sorento on 3/3/17 at Phil Smith KIA in Lighthouse Point, Florida to KIA company USA and its customers is one of total satisfaction. To begin with, I like the KIA brand. This particular dealer is one of the best I have seen related to my experience with KIA in New Jersey and Florida. On that point it was a total joy working with Phil Smith KIA's management and sales representatives. I am pleased with the straight forward approach presented to me in all my questions related to the vehicle of my choice: pricing and leasing procedures as well as knowledge and customer respect and consideration. More
by Bill's SUV,17
Employees Worked With
Mr. Alexander, Mr. Abbas Haider, Mr. Mariano Reol, Rockie Dobson
February 27, 2017
Phil Smith Kia Review: I would like to highly recommend Phil Smith Kia and a friendly, kind, understanding, and helpful car dealership -- Things not easy to find these days. I would like to highly recommend Phil Smith Kia and a friendly, kind, understanding, and helpful car dealership -- Things not easy to find these days. Previously, we had a "nightmare" experience with Coconut Creek Mitsubishi, and was exploited and had nothing done for us, except put us into negative equity! We went to Phil Smith Kia, and thanks to the diligence and kindness of the General Sales Manager ("Alberto"), Mr. Alexaner, and Hugo, even after hitting numerous "roadblock," due to the negative equity, as a result of our Mitsubishi purchase (!!), the General Sales Manager (as well as the other staff!) were kind and helped to make our lease of a new Kia Soul a reality! I would highly recommend this dealership to anyone. A word of warning -- Avoid the Coconut Creek Auto Mall (Mitsubishi and Hyandai for a new car purchase or lease! Instead, do yourself a favor and head to Phil Smith Kia! More
by swamp19
Employees Worked With
Alberto, Mr Alexander, and Hugo
February 25, 2017
Customer Service I don't believe that I've ever been treated with more courtesy than I experienced from your salesman Rockie Dobson. He put me at ease the minute we st I don't believe that I've ever been treated with more courtesy than I experienced from your salesman Rockie Dobson. He put me at ease the minute we started talking about cars. Kia is lucky to have him and I predict that he'll go a long way in the business of automobiles. A very satisfied customer. Winter address: Gerald L Roy 3100 NE 48th Court Apt 301 Lighthouse Point, FL 33064 (207) 730-12314 More
by GR
Employees Worked With
Everyone was very pleasant. Thank you., Rockie Dobson, Michael Shearer
February 25, 2017
KIA purchases with Rocky I have just purchased my 6th vehicle from KIA. I love the people that work at the Phil smith dealership! Rocky is my all time favorite. He talks to me I have just purchased my 6th vehicle from KIA. I love the people that work at the Phil smith dealership! Rocky is my all time favorite. He talks to me not at me. Explains everything thoroughly and takes care of every last detail! They make purchasing a vehicle less complicated that other dealerships I've worked with. The Sorrento is my favorite! It doesn't matter if you are piling in the grandkids for ice cream or going to lowes for plants and mulch! This car has you covered! The back up camera is a true blessing. It has kept me from backing over toys, bikes and some people in parking lots that aren't paying attention! I love my KIA!!!l?? More
by Kiasorrento
Employees Worked With
Rockie Dobson
February 10, 2017
Sales Experience new vehicle I originally came in this day to have 15,000 maintenance done on Kia Soul. i have known Rockie Dodson for few years and have talked few times in the I originally came in this day to have 15,000 maintenance done on Kia Soul. i have known Rockie Dodson for few years and have talked few times in the past regarding the Kia Optima, which I had 2 other times. While I was having car serviced, I later found out that Rockie was working a deal for me on a 2016 Optima. . He has always been very friendly and helpful to me in my past experiences with Phil Smith Kia. He was able to make a deal that was comfortable. I have always had good experiences with him and staff of Phil Smith Kia. After all the paperwork was signed, and we were taking things from the old car to new, Charlie Myers from Service approached me and also thanked me for being a valued customer. More
by jackf396
Employees Worked With
Finance Person, forgot name, Rockie Dobson, Ronnie Carulla, Charlie Myers
February 06, 2017
Fantastic Sales and Management Team We had the best experience that ever could have been. We found a vehicle we liked, Test drove it, took it to our personal mechanic for inspection, th We had the best experience that ever could have been. We found a vehicle we liked, Test drove it, took it to our personal mechanic for inspection, then back to dealership for purchase. Mauricio was very helpful, every request was satisfied. We got a great vehicle for a great price. Linda Reedy Salefish Real Estate llc More
by Linda Reedy
Employees Worked With
Mauricio Turquia
February 01, 2017
Horrible ! I'm going to keep it short and sweet. I bought a brand new 2017 car on December 18th 2016, A Christmas gift for my 70 year old grandma. After sittin I'm going to keep it short and sweet. I bought a brand new 2017 car on December 18th 2016, A Christmas gift for my 70 year old grandma. After sitting there for hours, making the deal better and better - I agree - no payments for 5 months, 0% interest, no money down, (two buys with 700 credit scores) WELL . they didn't stick to their word. my interest was 2.9 %, $2000 down, and payment due JANUARY 18, 2017 ! I went home at 10pm....read the papers and went back in the next day for them to agree it was wrong, to put me in the back room with a jerk - who clearly hated his job - to tell me they were going to lower my payments $20, and extend them 3 months - but didn't think it was worth their time and it NEVER happened. THEN! 3 weeks later... They call me to tell me they gave me the WRONG car. My paperwork, my issuance, my tag was all the WRONG car... So we had to go back in and re-sign the papers, Which the sales rep did not understand WHAT I was suppose to sign and when I noticed the BUYER was wrong - he said he would fix it once he got back to office -- DID NOT HAPPEN . The temp tag they gave me (which was STILL FOR THE WRONG CAR) expired January 28,2017.... I paid them to transfer my tag and renew for the year.... I've called EVERY day since January 24 and get NO WHERE.... I've called 16 times this morning to get hung up on. When you ask for a manager you get a guy named Mike Shearer who says he's a manager and will take PERSONAL care of me. Promised to be my contact - texted me his information and HA! NEVER CALLED at 9 am yesterday like he promised . today I called him out on it and guess what?? Tells me to call upstairs to Tammy and deal with it myself.... Called Tammy and still no call back. So as of now, I have a expired temp tag and they took my money to transfer and renew my own tag which has NOT been done. Granny has not been able to drive her car in 5 days and does not look like it will be any time soon. UNHAPPY in Hollywood More
by AngelaNoHappyCarBuyer
Employees Worked With
Tony -- But he is not longer there as of the NEXT DAY. , Marc Jean Paul, Anthony Lanzaro, Charlie Myers, John Riley, Michael Shearer, Marc Anderson
January 29, 2017
Upgrading without a hassle The Phil Smith KIA dealership in lighthouse point once again has provided a great service to me. I went in not expecting to leave with a new vehicle, The Phil Smith KIA dealership in lighthouse point once again has provided a great service to me. I went in not expecting to leave with a new vehicle, but they offered me everything I asked for. Sure, there was some back and forth negotiating, but in the end, I think we all came out satisfied. The experience with Earnest Biel was very comfortable and if I had to go through this again , I definitely would have no problem. The Finance department was also very smooth and seamless. I believe the person I dealt with was Phil, and I am extremely pleased with the whole experience. I would definitely recommend this dealership. Thank you all for a job well done. More
by pzazula
Employees Worked With
Ernest Biel
January 26, 2017
Excellent service and satisfaction I was very satisfied with the excellent service we received at Phil Smith Kia and from Rockie Dobson. Both my wife and I have purchased vehicles from I was very satisfied with the excellent service we received at Phil Smith Kia and from Rockie Dobson. Both my wife and I have purchased vehicles from Phil Smith Kia and are very happy. I have recommended Phil Smith Kia to friends and family. Dealing with Rockie and the staff will not leave you disappointed. More
by FrankM
Employees Worked With
Rockie Dobson
January 22, 2017
Great Customer Care and Service Had seen a used car on their website and contacted them for information. Immediately got contacted and placed with a rep (Mike Shearer) who immediatel Had seen a used car on their website and contacted them for information. Immediately got contacted and placed with a rep (Mike Shearer) who immediately assist me with any question and scheduled a test drive. Wife and I were treated great and was not pressured at all at anytime. Would highly recommend Mike and this dealership for all friends and family. More
by Albert.A
Employees Worked With
Vincent (Management) and Patrick in Finance., Michael Shearer
