Phil Smith Kia

Worse dealership ever. Scamming sales person name Brian My wife look to purchase a new 2017 Sportage EX with premium package Price complete at 29095. Sales person Brian scammed my family by bringing the veh My wife look to purchase a new 2017 Sportage EX with premium package Price complete at 29095. Sales person Brian scammed my family by bringing the vehicle price offer to 31994 and not showing us that increase. Brought the work out sheet and just started to going over the down payment and monthly payment. Not paying attention and distracted with our two small one and three years old kids and to separate me and wife when she when to meet the finance manger by bringing me out to the New car to setup Uvo system so I wouldn't catch the increase while she when to sign. These are the tactical moves made and to future buyer BEWARE of Phil Smith and there staff. Brian the scammer More

Car buying experience They made me feel like family. I made new friends. They gave me red carpet treatment. Howard, my sales associate, has such a sense of humor which made They made me feel like family. I made new friends. They gave me red carpet treatment. Howard, my sales associate, has such a sense of humor which made me feel at ease. There wasn't a competitive atmosphere between the sales associates. They all work so well together! I really enjoyed my time there. I Love the vehicle I purchased. Thank you, Howard Blodgett (Sales Associate), Mark Geletka (finance officer), Charlie Myers (General Manager), Stephen Govan (Service Advisor) and all the wonderful people at Phil Smith Kia! More

beautiful facility, excellent service Scott was very helpful and made sure everything was done as promised. He explained everything and emailed me the results of the diagnostic. He made Scott was very helpful and made sure everything was done as promised. He explained everything and emailed me the results of the diagnostic. He made helpful suggestions, some of which I'll be back next week to do, and no pressure to purchase. I was delighted with the service I received. My car was returned vacuumed and freshly washed. I almost didn't recognize it as my car. More

So Good we bought 3 cars This dealership has incredible service. The building was just rebuilt and really nice! They offer a 20 year 200,000 mile warranty..... My father in This dealership has incredible service. The building was just rebuilt and really nice! They offer a 20 year 200,000 mile warranty..... My father in law reffered me to the salesmen ROCKY who got him a great deal on a 2017 Sportage (which he loves). Within 6 months my wife and I purchased a 2016 Soul, and a 2017 Sportage for ourselves. The salesmen ROCKY sold us all 3 cars. He was honest, patient, and fought to get us a good deal. Do not deal with anyone else go straight to ROCKY for a guaranteed stellar experience. Him and the managers stand together and don't play games like other dealship (sawgrass ford). We love our Kias and when you get them serviced they have free donuts, coffee, bottled water, TV, shuttle service, and car wash. I went to multiple Ford locations and had a horrible experience. Don't waiste your time just go to straight to Phil Smith Kia and test drive. More

Second time buyer of a kia. I have had very a good experience with the service department. Ronnie is fantastic. I have bought a second kia. Rockie Dobson is the top salesperson f I have had very a good experience with the service department. Ronnie is fantastic. I have bought a second kia. Rockie Dobson is the top salesperson for a reason. More

Rude sales manager John Tripp scam advertising Would not give these people a dime false advertisement. Exclusive to me was a scam to get me in the dealership doors to try to sale me their. Heaply m Would not give these people a dime false advertisement. Exclusive to me was a scam to get me in the dealership doors to try to sale me their. Heaply made forte kia More

Comfortable Experience It was a pleasure doing business with Michael Wardell our Sales Rep. He was very attentive to our concerns and gave us a fabulous deal. You should b It was a pleasure doing business with Michael Wardell our Sales Rep. He was very attentive to our concerns and gave us a fabulous deal. You should be proud to have someone so dedicated to doing the right thing for Phil Smith Kia. Once again thanks for a comfortable experience. More

Car Buying Experience My wife and I purchased a new KIa from your organization and would like to publicly commend you and the staff at Phil Smith KIA for the excellent ser My wife and I purchased a new KIa from your organization and would like to publicly commend you and the staff at Phil Smith KIA for the excellent service provided to us on our recent visit to your dealership. In my opinion, the level of service extended to us was far beyond our expectations. As long time car buyers but first time KIA customers we were so impressed by the support and service provided by your people that we felt compelled to go on record with our praise. They truly deserve it. In an era where exceptional one-to-one customer service excellence is virtually in short supply, their professionalism should be held up as an example for others to try to emulate. We would particularly like to give a shout out to our sales consultant Rockie Dobson and finance manager George Mihelich for the patience and support that they provided throughout. It is fair to say that without their help, an event that many including ourselves would be considered stressful would not have been nearly as satisfying as it was. In closing, I believe that all the staff and your impressive new facility truly deserves high praise for providing a buying experience well beyond our expectations. More

Good Salesman; Sneaky Tactics The sales process was very good. The salesman, Jaime, was very courteous and went out of his way to help. However, when it came time to pay, it wasn' The sales process was very good. The salesman, Jaime, was very courteous and went out of his way to help. However, when it came time to pay, it wasn't until all of the documents were signed when the finance person showed me the invoice. An additional equipment fee of $250 was mysteriously added to the invoice for Nitrogen for the tires of the car. It was removed after I questioned it, but that turned my opinion of this dealership. They tried to sneak in a line item at the 11th hour. The dealer fee of $899 was outrageous as well. It then took a very long to deliver the car. I am satisfied with the vehicle and the sales process - and everyone was courteous. It was ruined by a sneaky attempt at $250. More