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Phil Smith Kia
Lighthouse Point, FL
882 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 882 reviews
June 30, 2020
On Saturday Stephen Pastore helped us lease a new car. Not only was he an excellent salesman but he took his time showing us the car and gave us an excellent price. We highly recommend him and the dealer Not only was he an excellent salesman but he took his time showing us the car and gave us an excellent price. We highly recommend him and the dealership. More
by Ell954
Employees Worked With
Bjion Campbell, Devin Liladrie, Stephen Pastore, Jorge Cardoso
June 27, 2020
Highly recommend Phil Smith Kia of Lighthouse Point to purchase and service your new Kia! Digo was an excellent salesperson and Bjion in the sevice department! purchase and service your new Kia! Digo was an excellent salesperson and Bjion in the sevice department! More
by smmichalak
Employees Worked With
Rockie Dobson, Bjion Campbell, Diego Dias
June 25, 2020
We visited Phil Smith Kia yesterday for a routine service which only took an hour to complete. While we were waiting a sporty little car caught my eye in the showroom. My husband and I had been thinking abou which only took an hour to complete. While we were waiting a sporty little car caught my eye in the showroom. My husband and I had been thinking about replacing our older Hyundai and passing it down to our daughter. We asked to drive the 2020 Soul GT. Even though it was inside the building Rockie Dobson had the car outside and ready for a test drive in a few minutes. The car exceeded our expectations and we made an offer to purchase it. At first we wanted to sleep on it but I knew that since it was unique it might not be available for long. Rockie was able after a little negotiation to get us the vehicle for a fair price and I took it home the same day. Rockie throughly went over each feature of the vehicle including the electronics on the dash. Furthermore he downloaded my phone contacts so they would be at my fingertips along with my navigation app. Rockie took the time to go over the car bumper to bumper even though the temperature was in the mid 90s. The car was washed, sanitized, filled with gas and new floor mats. We have probably purchased about 10 vehicles over the years and this was by far the easiest to deal with. We are very satisfied with our purchase and the professional attention we were given. More
by RobinD
Employees Worked With
Rockie Dobson
June 22, 2020
Personal care and professional services from start to finish. The service department is friendly and experienced, I have never left with questions unanswered. It is so nice to know you can count on them finish. The service department is friendly and experienced, I have never left with questions unanswered. It is so nice to know you can count on them to meet and exceed your expectations every visit. More
by mommihall
Employees Worked With
Bjion Campbell, Devin Liladrie, Preston Seiler
June 20, 2020
Simple, straight forward deal all thanks to Sales Associates Diego Dias. Me. Dias was professional and delivered the promise and agreed deal. Very pleased with the experience and the treatment rece Associates Diego Dias. Me. Dias was professional and delivered the promise and agreed deal. Very pleased with the experience and the treatment received. Thank you! Love my new purchase. More
by New Kia Forte!
Employees Worked With
Diego Dias
June 20, 2020
Love it there. I always enjoy going to your dealership. Everyone especially my guy is so pleasant and helpful. They really pay attention to you. I like waiting ar I always enjoy going to your dealership. Everyone especially my guy is so pleasant and helpful. They really pay attention to you. I like waiting area. Bright and spacious. More
by barbpgard
Employees Worked With
Sorry I don't remember.
June 17, 2020
THIS PLACE IS A SCAM!!! STAY AWAY!!! My husband and I went in with cash to buy a car and we did not want to pay more than 35k. The sales rep told us we could get a 41k car for 35k if we leased it first a went in with cash to buy a car and we did not want to pay more than 35k. The sales rep told us we could get a 41k car for 35k if we leased it first as there was a manufacturer's rebate for leasing for 6500. We agreed to this with a downpayment of 13k because we knew we were going to buy the car or we would have never put down 13k!!! Now we want to buy it and we are told that the buyout price is not 35k minus all that we paid, but instead what they feel like the car is worth which is 8 thousand dollars more!!!! None of the people work there anymore so they claim they can't hold anyone accountable and they weren't there when the conversation was happening. My husband and I are both math majors and we did the math FOUR TIMES WITH THE REPRESENTATIVE to ensure the final buyout price was what we had left on the car. Now the manager Devin just said sorry you should have read your contract it's in there. I specifically asked the question "how much do we pay at the end" several times!!! We wrote it all down on our paperwork! The representative NEVER showed us the residual value number which means kia priced the car worth way more than we had left paying towards the car. I am disgusted all round and will make sure to tell everyone I know, through every social media outlet never to visit this location because their staff blatantly scammed us to get a sale! I would have just bought my car outright and left like I wanted to but instead I am having to pay a price way higher than what I owe! How unethical and no empathy from this company!! Stay away!!!!!! Also I was calling to get ahold of Devin for days now and leaving messages and today Lauren said to me in the most condescending tone..."I don't know who you are leaving messages for but he doesn't have a voice-mail", come to find out he does and he was getting my messages. When I said to her "your company is treating me very unethical" her response was "This isn't myyy company and Kia doesn't make money on this car " What garbage!! Terrible service and Lauren really need to learn how to speak to customers. More
by KM
Employees Worked With
Lauren, Devin Liladrie
June 13, 2020
ROCKIE IS MY DEALER AND HAS BEEN FOR YEARS. HE IS AMAZING. THIS DEALERSHIP IS ALWAY CLEAN AND EVERYONE IS WEARING A MASK AND THAT MAKES ME VERY 😊 AMAZING. THIS DEALERSHIP IS ALWAY CLEAN AND EVERYONE IS WEARING A MASK AND THAT MAKES ME VERY 😊 More
by SAMPECORA55
Employees Worked With
Rockie Dobson
