Phil Smith Kia

Simple, straight forward deal all thanks to Sales Associates Diego Dias. Me. Dias was professional and delivered the promise and agreed deal. Very pleased with the experience and the treatment rece Associates Diego Dias. Me. Dias was professional and delivered the promise and agreed deal. Very pleased with the experience and the treatment received. Thank you! Love my new purchase. More

Love it there. I always enjoy going to your dealership. Everyone especially my guy is so pleasant and helpful. They really pay attention to you. I like waiting ar I always enjoy going to your dealership. Everyone especially my guy is so pleasant and helpful. They really pay attention to you. I like waiting area. Bright and spacious. More

THIS PLACE IS A SCAM!!! STAY AWAY!!! My husband and I went in with cash to buy a car and we did not want to pay more than 35k. The sales rep told us we could get a 41k car for 35k if we leased it first a went in with cash to buy a car and we did not want to pay more than 35k. The sales rep told us we could get a 41k car for 35k if we leased it first as there was a manufacturer's rebate for leasing for 6500. We agreed to this with a downpayment of 13k because we knew we were going to buy the car or we would have never put down 13k!!! Now we want to buy it and we are told that the buyout price is not 35k minus all that we paid, but instead what they feel like the car is worth which is 8 thousand dollars more!!!! None of the people work there anymore so they claim they can't hold anyone accountable and they weren't there when the conversation was happening. My husband and I are both math majors and we did the math FOUR TIMES WITH THE REPRESENTATIVE to ensure the final buyout price was what we had left on the car. Now the manager Devin just said sorry you should have read your contract it's in there. I specifically asked the question "how much do we pay at the end" several times!!! We wrote it all down on our paperwork! The representative NEVER showed us the residual value number which means kia priced the car worth way more than we had left paying towards the car. I am disgusted all round and will make sure to tell everyone I know, through every social media outlet never to visit this location because their staff blatantly scammed us to get a sale! I would have just bought my car outright and left like I wanted to but instead I am having to pay a price way higher than what I owe! How unethical and no empathy from this company!! Stay away!!!!!! Also I was calling to get ahold of Devin for days now and leaving messages and today Lauren said to me in the most condescending tone..."I don't know who you are leaving messages for but he doesn't have a voice-mail", come to find out he does and he was getting my messages. When I said to her "your company is treating me very unethical" her response was "This isn't myyy company and Kia doesn't make money on this car " What garbage!! Terrible service and Lauren really need to learn how to speak to customers. More

Dr AJ got me a brand Kia Soul and I am very happy and this is my second Kia from the dealership and thanks Dr.AJ this is my second Kia from the dealership and thanks Dr.AJ More

ROCKIE IS MY DEALER AND HAS BEEN FOR YEARS. HE IS AMAZING. THIS DEALERSHIP IS ALWAY CLEAN AND EVERYONE IS WEARING A MASK AND THAT MAKES ME VERY 😊 AMAZING. THIS DEALERSHIP IS ALWAY CLEAN AND EVERYONE IS WEARING A MASK AND THAT MAKES ME VERY 😊 More

Painless Car Buying Phil Smith KIA is a straight forward dealership that made everything easy. After a month of research, I had my dealerships options down to three until Phil Smith KIA is a straight forward dealership that made everything easy. After a month of research, I had my dealerships options down to three until I received an email from Lauren Prindle. I requested a quote (just one last one to compare) but what I got was a fair, truthful and direct assessment of the other cars being considered. This evaluation convinced me to add them to my list. Upon my arrival, I was happy to see how clean, attentive and prepared the dealership was. The team was friendly and each key person saw me in order. Stephen talked to me about the car and test drive, James Ortega walked me through insurance and Jorge finalized the financing. They even stayed open late to ensure everything was clear before I purchased the car. It was well coordinated. Lastly, Stephen drove the KIA Soul down to me and still sporadically messages to see if I'm happy with my purchase. It has been a month now; car runs great and we are happy and I look forward to my next purchase with them this winter. More

Excellent service my second car that I bought from Rocky at Phil Smith Kia. Very pleased and will definitely buy my 3rd one from them when the time comes at Phil Smith Kia. Very pleased and will definitely buy my 3rd one from them when the time comes More

Very easy process of getting a new car.Sale men Aj knew his product.F&I was great with product options and even better rates on the loan. his product.F&I was great with product options and even better rates on the loan. More

prompt service I received courteous and prompt service. I am new to the dealer and cannot comment further. Since I am a snowbird I can't comment further I received courteous and prompt service. I am new to the dealer and cannot comment further. Since I am a snowbird I can't comment further More

Great Experience Was a great experience that didn't take too long. The people that work there are welcoming and good at their jobs. Will continue to go there. Was a great experience that didn't take too long. The people that work there are welcoming and good at their jobs. Will continue to go there. More