Back

Phil Smith Kia

Lighthouse Point, FL

4.7
867 Reviews

4250 North Federal Highway

Lighthouse Point, FL

33064

Directions

By Type

Showing 867 reviews

December 31, 2020

Bill is an amazing salesman. His knowledgeable, no pressure sales style coupled with his understanding and customer focused attitude made the car buying experience painless and enjoyable. Lauren also More

by FGaray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Norris
Jan 03, 2021 -

Phil Smith Kia responded

Hi Fgaray! Thank you for taking the time to let us know about your experience. Your feedback is important to us and Bill and Lauren will be thrilled to hear this as well. Thank you for choosing Phil Smith Kia!

December 28, 2020

Diego was very knowledgeable about the Kia Sorento that we purchased. All questions were answered promptly when asked. I would refer Diego to anyone. Thank you! More

by ckf0403
Recommend Dealer
Yes
Employees Worked With
Diego Dias
Dec 29, 2020 -

Phil Smith Kia responded

Hi, ckf0403! Thank you for your review. We are thrilled to hear that Diego helped make your car buying experience such a positive one! We will be sure to let him know. Thank you for choosing Phil Smith Kia!

December 22, 2020

The team is always knowledgeable courteous and considerate. As soon as you pull up to the service department there is someone there ready to greet you. More

by Pawnee1128
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bjion Campbell
Dec 22, 2020 -

Phil Smith Kia responded

Thank you, Pawnee1128! We appreciate you sharing your experience. Our team will be excited to hear that their excellent customer service skills are being noticed and commended. Thank you for your business!

December 22, 2020

Very helpful, they are outstanding when it comes to buy or lease a vehicle. Mr Lugo was wonderful, and knowledgeable about the features on the vehicle and the process!!! He went above and beyond to help, More

by Gomezyuri7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Lugo, Jorge Cardoso
Dec 24, 2020 -

Phil Smith Kia responded

Hi, Gomezyuri7! Thank you for taking the time to let us know about your experience with Mr. Lugo. We appreciate the feedback and so will Mr. Lugo. Thank you for choosing Phil Smith Kia and we look forward to seeing you again!

December 21, 2020

I rate this dealer high because of Bjion Campbell who's been my service rep for several years. I bought my car from this dealer and Bjion has always provided first class care when I bring it in for servici More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bjion Campbell
Dec 22, 2020 -

Phil Smith Kia responded

Hi, James! Thank you for taking the time to let us know about your experience with Bijion. We appreciate the feedback and so will Bijion. Thank you for choosing Phil Smith Ki and we look forward to seeing you again!

December 20, 2020

This place is very professional and friendly.They have great costumer service,they are very quick to help you!It is great to have a business with you!Thank you More

by snjezanapajic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will
Dec 21, 2020 -

Phil Smith Kia responded

Thank you, Snjezanapajic! We appreciate your business! Thank you for taking the time to let us know about your experience. We look forward to seeing you again!

December 18, 2020

Charlie was my sales man for 2 kia's in a short amount of time due to accidents. I call him for any problems I am having and he is friendly and helpful. More

by harrisja2750
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Lugo, Jorge Cardoso
Dec 21, 2020 -

Phil Smith Kia responded

Harrisja2750, we are so glad to hear that Charlie was so helpful during those tough times. We will be sure to let him know. Thank you for always choosing Phil Kia. We appreciate your business!

December 17, 2020

Phil Smith Kia screwed me. Bought a used Camaro and withing 50 miles my A/C was blowing hot. Their service department said it would be around $2000. They charge $799 dealer fee, $999 car prep fee and More

by Markfabs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rockie Dobson
Dec 22, 2020 -

Phil Smith Kia responded

Hi, Mark! Your feedback is important to us and we are sorry to hear that you feel there were unnecessary fees. Please call us at 954-546-7200 so that we can discuss this in detail with you. Thank you!

Dec 22, 2020 -

Markfabs responded

I advised Rockie right away thinking he might help and he passed me to set up a service appointment, They said it's $150 to diagnose and then called me later that day and said they don't fix anything but Kia's and it would cost around $2000 to replace the evaporator. So nobody reached out to suggest anything. What kills me is all these fees you charge for a $12K car and on top of it you sold me a problem and I'm sure you knew it for the Freon to go from ice cold to hot in such a short time. Nobody offered or suggested a warranty and if something broke in a couple months I would understand it's buyer beware but something so major in such a short time feels like you sold a problem and knew it. If I went to some small independent used car lot but I didn't, I felt comfortable working with an established dealership.

December 16, 2020

I got a lot of help from Charlie, he helped me understand what features I like and didn’t like about the car. You can tell he knows a lot of the car he sells and a lot about what kind of features people woul More

by Froca2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Lugo
Dec 16, 2020 -

Phil Smith Kia responded

Thank you for your feedback, Froca2001! So glad that Charlie was so helpful with your car buying experience. We will be sure to let him know. We look forward to being of service to you again in the future!

December 15, 2020

Carol the advisor she is outstanding.she was concise knowledgeable and much more , she was very efficient, call to informed service was ready . So she is great More

by Jayfilho43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edson Dealmeida
Dec 16, 2020 -

Phil Smith Kia responded

Thanks for your review! Sounds like you had a great experience with Carol. She will be happy to hear that. Thank you for choosing Phil Smith Kia!

...
40
...