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Phil Smith Kia

Lighthouse Point, FL

4.8
881 Reviews

4250 North Federal Highway

Lighthouse Point, FL

33064

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Showing 881 reviews

November 16, 2022

the sales help is very helpful. Ask for Gus, he will do what is necessary to make you happy. More

by nt.it.0112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Vouvoudakis
Nov 29, 2022 -

Phil Smith Kia responded

Thank you for the five stars. We appreciate your review.

November 15, 2022

Clean, efficient, and quick service. Welcoming environment and friendly staff greets you at the door. More

by barretochr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 29, 2022 -

Phil Smith Kia responded

We are thrilled that you enjoyed your visit. We are grateful for the five stars, and thank you for choosing Phil Smith Kia.

November 14, 2022

My daughters Kia Soul died, so we had it towed here, they said it needed a new engine, but because she Didn't know about a recall, that wasn't a National Recall, Kia wouldn't stand behind the engine warranty More

by jesse.e.elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Liladrie
Nov 29, 2022 -

Phil Smith Kia responded

Hi Jesse! We are sorry to hear your experience was not a positive one. Please email me so that we can discuss this further. Thank you. devinl@philsmithkia.com

November 14, 2022

The special thing about this place is that the salespeople do no push you and try to sell you the vehicle. The are very relaxed and made me feel unpressured to make the purchase. Great Experience! More

by Jeremiahm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Pastore
November 09, 2022

I was shopping alone at Phil Smith Kia in Lighthouse Point and was sold a CPO car that after I got home and researched found out it had been in a major accident during a test drive with multiple airbags More

by amandanpenelope
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bijan Motiei - The biggest liar I have every met - EVER!, Devin Liladrie, Tydis Marshall
Nov 29, 2022 -

Phil Smith Kia responded

Waiting your email to discuss this further. devinl@philsmithkia.com

November 07, 2022

Absolutely worst service department hands down! Went for oil change and tire rotation but almost ceased engine due to their service techs total incompetence. Tech failed to properly secure gasket a More

by LBallos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service technician, GM Devin Liladrie, SM Randy Rosario, Devin Liladrie
Nov 29, 2022 -

Phil Smith Kia responded

We strive to provide excellent customer service. We are sorry that your experience was not a positive one. Thank you for your feedback.

Dec 01, 2022 -

LBallos responded

Your General Manager or Service Manager replying to my numerous requests to discuss my valid and documented complaints, which NEVER happened, is "striving to provide excellent customer service. Your standard response is weak at best but not surprising. Your spewing lies like the oil that was spewing out from underneath my vehicle because your Service Technician was either not trained properly or incompetent or both.

November 05, 2022

Excellent customer services I would recommend sales representative Byron he was extremely patient and helpful. The staff are all friendly More

by ericagarrido
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron McNair
Nov 29, 2022 -

Phil Smith Kia responded

Hi Erica. We are thrilled that you enjoyed your visit. We are grateful for the five stars, and thank you for choosing Phil Smith Kia

November 02, 2022

Great customer service good see my guy Charlie very professional and outgoing straightforward very relaxed and easy process More

by Celia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Lugo
Nov 29, 2022 -

Phil Smith Kia responded

Thank you Celia for the five stars. We appreciate your review.

November 02, 2022

This place is NOT professional I know there is low inventory on cars and you have to act fast to buy but you can still deal with people in a courteous manner. I'm a karmic person and the day will come More

by cassomio53
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Byron McNair
Nov 29, 2022 -

Phil Smith Kia responded

We strive to provide excellent customer service. We are sorry that your experience was not a positive one. Thank you for your feedback.

November 01, 2022

Rockie is Very professional and courteous and would recommend this dealership if you’re shopping for a good car More

by Afinewine1949
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rockie Dobson
Nov 29, 2022 -

Phil Smith Kia responded

We are thrilled that you enjoyed your visit. We are grateful for the five stars, and thank you for choosing Phil Smith Kia

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