Phil Smith Kia

This is my SECOND review, still giving them 1 star. Phil Smith Kia employees didn’t do their job properly and accepted my car as a trade in and then sold it to an auction without looking at all names Phil Smith Kia employees didn’t do their job properly and accepted my car as a trade in and then sold it to an auction without looking at all names on the title. AND once they found out the problem they tried to defraud me by asking for my license instead of my signature to convey title to the auction. I asked three weeks ago the location of my car and when it will be returned to me. The sales manager Jason Harris told me on Wednesday, the 13. Today is the 14th and I don’t have my car back, he can’t tell me where my car is, or when I can pick it up and is frustrated that I ask the same questions daily. And I don’t blame him. I’ve requested the General Manager, Devin Liladrie to help solve the situation and he hasn’t returned my call since I emailed him October 31. I understand mistakes were done (to say the least) CAN ANYONE from Phil Smith Kia correct their employees mistake? I need to know where is my car and when can I pick it up? Thank you More

BUYER BEWARE! !!!!! This is a trash dealership. Unethical people. Mangers hide and won’t elevate you to higher leadership. Trash. Signed to purchase a car and t !!!!! This is a trash dealership. Unethical people. Mangers hide and won’t elevate you to higher leadership. Trash. Signed to purchase a car and they sold it out from under me. I made two trips 18 hour round trip each to see and negotiate. Signed everything to return this week to pick car up. Check from bank to be overnighted tomorrow for a Wednesday pick up. They never contacted me to tell me it was sold out from under me. I confirmed my pick up date this morning and they told me someone bought it this morning. Sleazy sales managers. Sleazy dealership. They had been working with my bank for days and we had everything ready - sold this car that was to be a gift to my granddaughter. My granddaughter is totally freaked out. I have driven all over Southeast until I found this car - perfect for my granddaughter. Just at the worst dealership. They only have one interest and it’s not you. Stay away. There are many more reputable, ethical dealers. KIA’s reputation is being damaged by these hucksters. I know this is their behavior because if they were honorable and ethical, they would get you right to their management and ownership. To resolve issues. They don’t because they are doing things like this. BEWARE!! More

Worked with Rockie what a please very helpful and knowledgeable. The whole staff was very professional and was able to get in and out with no ptessure knowledgeable. The whole staff was very professional and was able to get in and out with no ptessure More

Gonzalo was great with me. Gave an amazing deal. Super happy with Phil Smith Kia Gave an amazing deal. Super happy with Phil Smith Kia More

Jorge provides absolutely excellent customer service, Very professional, understand customer needs , very friendly. I would recommend to everyone . service, Very professional, understand customer needs , very friendly. I would recommend to everyone . More

Absolutely fantastic experience at Phil Smith Kia! From the moment I walked in, the service was top-notch. Rockie, our sales rep, was exceptionally knowledgeable and attentive. He listened to our need From the moment I walked in, the service was top-notch. Rockie, our sales rep, was exceptionally knowledgeable and attentive. He listened to our needs, provided insightful recommendations, and made the entire buying process smooth and enjoyable. The dealership itself is modern and welcoming, and the staff’s professionalism was impressive. If you’re looking for a great car-buying experience, I highly recommend Phil Smith Kia and Rockie. Five stars all the way! More

I met Julian and Anthony and they definitely made the experience smooth and quick, would recommend experience smooth and quick, would recommend More

Ernie was very helpful. He did a great job. Helped us find the vehicle we had in mind. He did a great job. Helped us find the vehicle we had in mind. More

Great place to do business! !! Recommend highly doing businesses with Jason and Bijan. Best experience at a dealer !! Recommend highly doing businesses with Jason and Bijan. Best experience at a dealer More

Sales rep was very helpful and accommodating. Jon helped to follow up, and close the deal. I had a few issues that needed repair, and he followed through with the service department to have the Jon helped to follow up, and close the deal. I had a few issues that needed repair, and he followed through with the service department to have them resolved. I was overall pleased with the sales process. The fees could have been a bit better. I would purchase another vehicle from them again. Customer service was great. More