Phil Meador Toyota

the service was great, Joe the salesman was very patient and polite with my grandbaby and me, Chris the finance guy, was also very courteous, I would recommend this dealership to anyone. and polite with my grandbaby and me, Chris the finance guy, was also very courteous, I would recommend this dealership to anyone. More

I was in the market for a new Camry. I was always told I had to drive to a big city to get the best deal however after pricing in my home town of Idaho Falls and all the surrounding areas I not only got the had to drive to a big city to get the best deal however after pricing in my home town of Idaho Falls and all the surrounding areas I not only got the best price at Philmeador the customer service was great! I was under no pressure to buy the car like I felt I was at other dealerships. I purchase a new vehicle every few years and I know I will be back at Philmeador for sure for my next purchases!! More

We saw a car we liked online after searching for a long time and went down to see it. I met with Josh who seemed friendly at first but during our conversations started to get quite pushy. I almost walked time and went down to see it. I met with Josh who seemed friendly at first but during our conversations started to get quite pushy. I almost walked out at one point and was quite mad at how he was talking to me and making me feel. Eventually I was allowed to test drive the car home to show my husband and we went back the following day to purchase it. When we went back to purchase we raised our concerns, first 2 of the tires were almost balled and on 22” rims were going to cost a fortune to replace, they finally agreed to drop the price $250, not great but at least they dropped it a little to help with the replacement cost. When I was leaving with the car the first day I had noticed a warning message on the screen about the tire sensors, as I pulled out I saw Josh and asked him about that and he said no problem they would fixed it when we brought it back and he would make sure it was all good if we bought it, when we asked about this when sorting out the price he refused to do it without us paying for it. Another thing I had asked during my initial test drive with him was if it had a remote start, again he had told me that would not be a problem for them to install and if I bought it I could just bring it back in for a few hours and they would take it down and install one. During the initial test drive I also found the satellite navigation disks were missing and Josh had assured me that they would get the disks as they were a couple hundred dollars, at signing he had again assured us that they would get them, over a month later and 2 calls and no return calls later and still no disks. We were also sold the car being told it had a full service and liquid change, our mechanic told us and showed us how this was not true as most of the fluids were filthy still especially the transmission which needs a complete clean, the break fluid isn’t the best and the oil was not new. I had stated on the phone that we wanted our loan with our current bank, I had stated several times on the first day we wanted the loan with our current bank and when we went back we asked again to have the loan with our current bank. The paper work was drawn up and set up for a loan with our current bank and we took the car home. The next day I got a warning from my credit monitoring service and when I looked our credit had been pulled 9 times from multiple companies, ones we had already spoken to and knew we did not want or could not get financing with them. We were so mad as we were just applying for a refinance and did not want this to affect our credit. I called back and got threw to the finance manager who was actually the one that pulled our credit and he explained no one had told him about us only wanting to apply to the one bank. He did apologize and also called me back later and offered free oil changes for the next 3 years with them. After that though he called me back to tell me about an Experian web site and that the 9 pulls should not do too much damage to our credit as far as he could tell. The fact that we felt Josh just wanted to make the sell so neglected to tell his finance manager our requests seemed to not be that much of an issue and I am left wondering if the oil changes are even still available. I would not recommend this company for buying a car, the car we got is nice but currently is running us into the $1000’s just to get it to the point it was supposed to be when we purchased it with having to get new tires, replace all the sensors, installing a remote start and now looks like we will have to purchase the sat nav disks too. They did send us a lovely Calendar although they managed to spell my husbands name wrong, I guess we were really important to them. More

I would like to comment on Joe Leedgaard professionalism on the deal we put together on the Toyota Highlander at Phil Meador Toyota. I purchased the vehicle online- thru email correspondance. I recognize it on the deal we put together on the Toyota Highlander at Phil Meador Toyota. I purchased the vehicle online- thru email correspondance. I recognize it is more challenging to put together a deal via email- and 500 miles away. It is also hard to value a trade in -I didn't know what to expect when I came in to the dealership. However, Joe's professional attitude, focusing on the car I was buying and the questions he asked were able to make the difference between Phil Meador's and other dealers I was working with. It was definately worth the drive and the added expense of travel to purchase a vehicle from Phil Meador Toyota. I highly reccomend Joe and Phil Meador Toyota! Shawn Peery More

By far the best car buying experience I've ever had. No games, straight forward and very helpful. Joe made sure I knew what was going on with my vehicle every step of the way as they had to bring it in fro games, straight forward and very helpful. Joe made sure I knew what was going on with my vehicle every step of the way as they had to bring it in from another dealership. I would definitely tell people to go to Phil Meador Toyota and see Joe! More

Customer Service: I know customer service - it's my job and I'm very good at it. So does Joe - his demeanor from the first phone call to the post-sale follow-up has been exemplary. Unlike the stereotypic and I'm very good at it. So does Joe - his demeanor from the first phone call to the post-sale follow-up has been exemplary. Unlike the stereotypical car salesperson who simply wants to sell a car, he genuinely wanted to find a good fit for our finances and needs. In a field where it's so easy to discourage, manipulate, or hassle potential buyers, he never once misstepped. We called Joe from our rural home three hours from the dealership. He made time that evening for us to come down, and was able to ensure we only needed to make the trip once. Quality of Work: The only reason I give four stars instead of five was because the title paperwork had the wrong lienholder on it. When I went to DMV to title it, the dealership had to fax a correction stating who the current lienholder was. They did so immediately and followed up with a phone call to ensure we had received it. Even these things were handled with professionalism and class. The mechanical work done on the vehicle (timing belt, oil change, transmission service, belts) was done well from what I can tell. There was a headlight out, and Joe replaced it for me while we were there. Friendliness: Too many dealerships are "fake friendly" - just friendly enough to make the sale; in fact, I had one salesman (Butte Toyota) laugh at my 1985 Civic I drove to the dealership - xxx? On the other hand, Joe has a gift for being warm and friendly without being pushy or inappropriate. I genuinely enjoyed meeting him and working with him. I'd buy from him again, even with the long drive. Overall: Despite the titling issue, I'd definitely work with them again. We initially went to them because we were looking for a low mileage older Sienna - hard to find. Another Toyota dealer (Butte) was so difficult to work with that we cut the process off and worked with Meador. We do not regret that decision in any way - Joe and company were professional, helpful, and reasonable. On the one mistake that was made (titling), they accepted responsibility immediately and made it right. Price: This was a low mileage used minivan, and those tend to be scarce and expensive. We looked for several months, and did not find a single comparable vehicle for that price in any market we looked (Salt Lake City, Idaho Falls, Butte, Helena, Bozeman, Great Falls, Missoula). Without divulging the details of the sale, they behaved quite ethically even in a situation where they could have taken advantage of us. I will look to Phil Meador and Joe quite heavily the next time I purchase a vehicle. More

I live 50 miles from this dealer, and I traveled there to purchase my new Toyota Tundra(2011) the sales staff is top notch, the service is top notch, I have a local toyota dealer here and I wouldn't purchase purchase my new Toyota Tundra(2011) the sales staff is top notch, the service is top notch, I have a local toyota dealer here and I wouldn't purchase a new Toyota from anyone else but Phil Meader Toyota in Pocatello Idaho. More

Can't say enough good about Nick and the dealership. The "big city" dealerships are somewhat impersonal and customers are made more or less like a number. Not so at Meador and with Nick. I saw the 4runner "big city" dealerships are somewhat impersonal and customers are made more or less like a number. Not so at Meador and with Nick. I saw the 4runner on the Toyota Certified website. From my first phone call I was treated excellently, no item or question being too small. Traded an FJ Cruiser on a 4runner, better-than=fair trade-in price which was negotiated long distance, then Meador dropped the 4runner price at the end so I really could not afford NOT to do this deal. Of course driving 4 hours to pick up a car unseen was a concern, I should not have worried. Certified 4runner was and has been perfect from the first time I got into it. I was pleasantly surprised that all the details of the trade-in, the quick turn around of the paperwork and the little dealership attitude made for an extremely good process. Consider me a fan of Meador! More

Before I went down to Phil Meador Toyota, I was expecting to just look at some cars and maybe test drive a few. As I arrived at the dealership I was greeted by Ed Samora. Ed directed me to the person I was to just look at some cars and maybe test drive a few. As I arrived at the dealership I was greeted by Ed Samora. Ed directed me to the person I was looking for, and after a few test drives ended up dealing only with Ed. Ed did a great job finding me what I was looking for within my budget as well as getting me linked up with a great deal on insurance. My overall experience was great, and wouldn't you know, within a short time I had my new car. I would highly recommend anyone to visit Phil Meador Toyota, and go see Ed. Ed will work with you to find exactly what you are looking for, with great price and customer service. More

I'm a young guy buying my first car. I had a car to trade in that was given to me, but i needed something that would get me a little better fuel mileage. After about three days of me coming in looking and te in that was given to me, but i needed something that would get me a little better fuel mileage. After about three days of me coming in looking and test driving different car's. We were able to get me into one that was right in my budget. Kenny was great he was patient and answered all of my questions. He was even able to find better financing with a lower interest rate. Through all of my questions and concerns driving this or that car he never lost patience and treated me like I was his most important customer. He related well to me, and still continues to check up and see how i'm liking my car. More