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Phil Long Kia of Motor City
Colorado Springs, CO
193 Reviews
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Showing 193 reviews
March 09, 2024
Please beware of Phil Long dealership in Colorado Springs. They don't care about customers. We got a Kia Soul in Sept 2023. The Kia Soul is easy to steal, especially the older models, but even the ne Springs. They don't care about customers. We got a Kia Soul in Sept 2023. The Kia Soul is easy to steal, especially the older models, but even the new ones are targeted. Our car got broken into, so we took it to Phil Long Kia dealership. Dealing with them was worse than dealing with the thief. We had to call them 10 times a day just to get updates. It took them approx 20 days to give us back our car. They refused a loaner car whereas dealers always offer loaner car .and when we got it back, they had messed up the suspension, but they refused to admit their fault. They also didn't honor the bumber-to-bumper warranty for which we paid $3000 extra on their promise that it covers 100% of the parts. They charged us $2500 for repairs and another $300 for the suspension they broke. Every time something goes wrong, they would blame us and say it's not covered by the warranty. We've never had such a bad experience with Toyota or Honda dealerships in the past 30 years. Getting a Kia was a big mistake. I wouldn't recommend Kia to anyone because customer service is more important than the product itself. More
by shakmak
Employees Worked With
Don't want to take anyone's name
January 17, 2024
My son's car was broken into and needed some interior and exterior repairs done. That was in October 2023. As of today, January 13, 2024, the work has still not been completed. When called, the receptio exterior repairs done. That was in October 2023. As of today, January 13, 2024, the work has still not been completed. When called, the receptionist, Brittany, hung up on us when we voiced our complaints. She claimed we started swearing at her. Fortunately we had been recording the conversation, just in case. She just called us back and said No work had been done on the vehicle and we can pick it up, because "it will clear up a spot for another car." I've had bad customer service before but this beats all. They are very unprofessional. I would give a zero if allowed. More
by louis.cantu
Employees Worked With
Brittany
October 27, 2023
If I could give them lower than 1 star, I would! The ABSOLUTE WORST experience ever purchasing a vehicle!! I’m a stage 4 metastatic breast cancer patient and they left me stranded last night when m The ABSOLUTE WORST experience ever purchasing a vehicle!! I’m a stage 4 metastatic breast cancer patient and they left me stranded last night when my car deal fell through. I live in PUEBLO!! Couldn’t even pay for a Lyft or Uber to get me home! AND it’s breast cancer awareness month!! Shame on them!! More
by minihuskykaia
Employees Worked With
J.T. Ohanlon
September 01, 2023
I love the service center at Phil Long Kia in Motor City. Super fast, soooo clean i love that they have coffee and snacks out for us guests. The waiting room is very comfortable not all stuffy with hard seat Super fast, soooo clean i love that they have coffee and snacks out for us guests. The waiting room is very comfortable not all stuffy with hard seats. Everyone was very professional. I definitely recommend all my friends and family to go there More
by Jenrocks333
Employees Worked With
Greg Hoffamn, and Kelli
July 27, 2023
Love the video of the service! Very friendly flexible scheduling. Offered Lyft service if we didn't want to wait at the dealership. Very friendly flexible scheduling. Offered Lyft service if we didn't want to wait at the dealership. More
by vialpandobunch
Employees Worked With
Jeff & Kelli
