Phil Long Hyundai of Motor City - Service Center

This is a follow up to a review I wrote. My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator and Steve was able to fix my situation. Come to find out it was all a misunderstanding. Steve took good care of me and helped me out moving forward. I'm very pleased and satisfied with Steve and Phil long hyundai motor city service department and also sales department. I recommend Every one to bring your vehicle to this location to get service and if you're looking to buy a new vehicle. Thanks Steve More

Complaint: 12/11/23 I Michael Eugene Bully got a recall notice in the mail last month from Hyundai Corporate office stating that my 2007 Sante Fe had a recall for a leaking oil pan. I noticed before that, notice in the mail last month from Hyundai Corporate office stating that my 2007 Sante Fe had a recall for a leaking oil pan. I noticed before that, my battery kept draining so I called this Hyundai dealer in Motor City and they called me in a couple weeks ago for an inspection. During the inspection they found the leaking oil pan and also the oil from the oil pan leaked inside the alternator. So the alternator became bad due to the oil leak which caused the battery to also drain. So the technician Falepa set up my an appointment to replace the oil pan and replace the alternator plus put a oil cover over the alternator for December 13th. I called off of work for the 13th so here's the kicker. Falepa called me today 11/13 and informed me that the alternator was backed up so we have to reschedule for a later day after they receive the alternator. This was very incompetent, unprofessional, dishonest, and no integrity because why Falepa didn't just make the initial appointment after they received the alternator in the first place which caused me to miss work for no reason plus I'm also scheduled to go out of town to see my Mother, Grandkids, and daughter on December 22nd thur the 26th to spend Christmas with my Family and I was planning to drive my Sante Fe out of town. Falepa claimed they couldn't find a simple alternator but there's over a hundred Hyundai dealers in the state of Colorado so I find that very hard to believe. I even offered to ask my job Worldpac that sale warehouse auto parts but Falepa claim the parts have to come straight from the Hyundai dealer. So I told Falepa that I would be calling Every Hyundai dealer in the state in the morning to find that simple alternator and if I find one, I will be next day airing it to your store and he said okay. This sucks! I heard bad things about this Hyundai dealer but I decided to try them out since they're located close to my house. I also told Falepa that I should get some type of compensation for making me call off work for nothing which made me miss money. If they don't find a simple alternator before Christmas I do Not recommend Anyone to do Any business at this Hyundai dealer. Thank you. Respectfully Yours; The Bully Family More

This service dept is horrible. They lie and and say your car is fixed when it's not. I've had my 2022 Hyundai sonata up there several times with no resolution for this supposed cab They lie and and say your car is fixed when it's not. I've had my 2022 Hyundai sonata up there several times with no resolution for this supposed cable that even the master tech can't figure out. Complete frustration to spend over $30k on a car and have it in the shop 8 times within a year. More

Extremely rude and unhelpful parts man that answers the phone. He actually giggles and laughs at customers that are asking questions related to transportation that is critical to the customer. Won't ever g phone. He actually giggles and laughs at customers that are asking questions related to transportation that is critical to the customer. Won't ever go to them for anything. Kevin is unhelpful, condescending and rude. He's not even listed on this site. Didn't want to select these guys and effect their stats but it was the only way the site would let me give this feedback. More

Awful service department. I literally had to walk in to make an appointment after 10 plus phone calls and at least 5 voicemails that were never returned for a warranty repair. The part was ordered in Augus make an appointment after 10 plus phone calls and at least 5 voicemails that were never returned for a warranty repair. The part was ordered in August. My appointment wasn't until October and I dropped the vehicle off an hour before my appt time of 145. This repair was estimates to take 1 hour. Service rep texted at 4 saying that they were behind and wanted to keep the vehicle till the next day. I told her I would just pick the vehicle up instead. She obviously didn't communicate that to the technician. Get there and they have my car torn apart and it will be 30 minutes. Over an hour later the car still wasn't done. No apology. No service recovery. Poor communication. I had a great buying experience but their service department is the reason will never return to purchase or for service. More

Two Years of service here and today was last straw Wish I could give negative stars. I have dealt with 5 different dealerships in my years here in Colorado Springs and this place is by far the worst. W Wish I could give negative stars. I have dealt with 5 different dealerships in my years here in Colorado Springs and this place is by far the worst. Waiting two hours for an oil change!!! Techs saying that they did something even though they don't. Left the plastic guard under the car and in wheel well loose so that it rubbed on new tires that they just put on. Came back and they acted like it was my fault. Most recent visit yesterday pulled in to service bay and no one came out to greet me. Went in and guy said he was busy but yet no one was there (Tuesday morning no one in waiting room and no one in service center customer wise) and then I catch him outside anyways with the car. Asks me if I'm due for any major services. Last I checked you should tell me if there is anything due. This is a new hydundi so not like a used car from somewhere else. Say they top off fuilds during there multi point inspection that's a lie. I went in for oil change and let them know that brake fuild was low and maybe they could just take a look. At end they said they didn't find any leaks but left fuild low. Luckily I check it all myself after I go there just to make sure one that the oil even gets changed. Another example is buying tires, asked for a quote on four tires came back at 1000 dollars. I was like hold on took out my phone and priced out some decent tires for under half that. Service manager then goes well the ones we priced were run flats. Didn't ask for run flats nor does this car have run flats it's a hydundi haha. If my wife was there she doesn't know what tires costs and probably would have just paid it. It's sad how this place tries to take advantage of customers. There are truly too many instances to list unless you have two hours to listen but hey get a car here and you will have plenty of wasted time. I'm a pretty upbeat and friendly person that likes to joke but this place is miserable. Approach every time I went there with a positive attitude but no one there has one that's for sure. In the two years coming in for services have seen many come and go and things only get worse. Funny thing we are searching for a new car looked around showroom for those two hours and all these sales people walking around. No one said a single word not even giving a greeting its just pathetic. As the owner I would be very concerned. As a customer they may seem awesome sales wise once someone talks to you but the service is horrible and you have to deal with that after buy. Once you buy they could care less if they take care of you. WORST DEALERSHIP EVER!! STAY AWAY PLEASE TRUST ME. More