Phil Long Hyundai of Motor City - Service Center

I scheduled appointment for routine maintenance for tire rotation as indicated by the car system. That part was done without issues. However when I brought the car in to the appointment I also indicated I w rotation as indicated by the car system. That part was done without issues. However when I brought the car in to the appointment I also indicated I was having steering wheel vibration issues and all the service advisor said he could do is charge me $90 for balancing and it “might fix the issue”. $90 later I got the car back and I’m still having vibration issues (although better than at first), so clearly no effort was put into checking whether the issue was resolved before returning the car to me. More

The dealership is friendly and courteous and has good follow up. Still some construction going on, but I feel it will be nice once completed. (For example, coffee will be available, or cups for water, et follow up. Still some construction going on, but I feel it will be nice once completed. (For example, coffee will be available, or cups for water, etc..) More

Marcus and the Bear did a great job during my car sale. They explained the features and how to operate all the functions of the vehicle. Additionally, the finance lady did a great job explaining the differ They explained the features and how to operate all the functions of the vehicle. Additionally, the finance lady did a great job explaining the different options. More

Came in for oil change and they also did recall for hatch lift and now I have to go back for another hour long appointment because you can hear a screw rolling around that is loose. lift and now I have to go back for another hour long appointment because you can hear a screw rolling around that is loose. More

Service was fine except I had to take the car back to have them reset the computer when it should’ve been done at time of service have them reset the computer when it should’ve been done at time of service More

Easy to work with. We knew we wanted a Hyundai, so there wasn't any pressure. Katy took a lot of time with us, appreciated her very much! We knew we wanted a Hyundai, so there wasn't any pressure. Katy took a lot of time with us, appreciated her very much! More

Great dealership and trustworthy Phil Long is a great dealership. They're trustworthy and dependable. I will utilize their service will living in Colorado Springs dealership. They're trustworthy and dependable. I will utilize their service will living in Colorado Springs More

If I called with a question during the two months my car was in the shop waiting on parts, I was told someone would call back. I was called back once out of about six times. When we picked up the car, it w was in the shop waiting on parts, I was told someone would call back. I was called back once out of about six times. When we picked up the car, it was dirty inside (mud) and smelled horrible. More