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Phil Long Hyundai of Motor City - Service Center

Colorado Springs, CO

4.1
83 Reviews
Call Service Center (719) 575-7600

83 Reviews of Phil Long Hyundai of Motor City - Service Center

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December 27, 2024

We called ahead and told them the issue to ensure they would have the part in store when we brought the car in since we were traveling. They told us they would have the part by the 26th so to bring the ca More

by Brian Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name of who I worked with in the service department.
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December 26, 2024

Very very customer orientated always willing to be of assistance very knowledgeable make the customer comfortable and at ease with the experience. More

by Jeff kaschnigg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Krohn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hannah Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kiely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katy Wardell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julianna Lucero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizette Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Jeff! Thank you so much for your business and your loyalty to our dealership! We hope you love your new Hyundai and we are very grateful for the kind words you wrote and the 5 Star Ratings for each of our team members! Wow - we are grateful to have you in the #1 Hyundai Motor City Family! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!!

December 25, 2024

Charlie and team always take great care of me and follow up, which is sometimes more important than the initial issue. More

by JGIBSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Your review is truly appreciated, and the 5 stars as well! We truly try to follow up and connect with each and every customer! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 25, 2024

I was getting reminders days before my appointment. It stated that there was a new place to pull in your car. It was the same as always! More

by Lavalore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Hello. We have just completed an $11 Million Dollar Renovation on our Dealership as of December 2024! We have a new service drive with 2 lanes, no longer 1, and we also have increased our capacity from 7 bays to 22! We also have added 2 new Service Advisors bringing the total to 5. We are unsure of where we went wrong in our communications to our customers about our new Service Department upgrades, however, we truly don't feel the 1 star review is fair! Please call Steve Krohn, the General Manager to discuss in more detail and what we can do to make this better for you. Thank you for being a Hyundai Motor City Customer! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 25, 2024

Awesome. I keep coming back. Thank you. Merry Christmas. They did a great job. I will be back. More

by dkkrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service Dept
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Thank you for your business! We are grateful that you have come to use our service department many times! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 22, 2024

Thr personnel working in this dealership will bend over backwards to help you to gat what you want for the price you can afford. More

by the4678crens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Daniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Thank you for your review! #1 Hyundai Motor City in Southern Colorado for 11 years Running! Home of the exclusive 30 Year / 300,000 Mile Warranty!

December 21, 2024

Always great. Thank you for the high quality customer service. My car is running smooth More

by Carydomanique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 22, 2024 -

Phil Long Hyundai of Motor City responded

Thank you, Carydomanique, for your kind words! We're thrilled to hear that you had a great experience with our service team. It's fantastic to know your Hyundai is running smoothly. Your feedback on our customer service, transparency, workmanship, and communication means a lot to us. We look forward to serving you again!

December 20, 2024

Service department is unprofessional. Bad assistance, issues aren’t resolved with no answers . Take a new car in for oil change and come out with problems. More

by kaoticillusion
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

kaoticillusion - We definitely did not want you to have a 1 star experience here at our dealership! Could you please reach out to Steve Krohn, the General Manager, at his direct line: 719-575-7601, to discuss what we need to improve upon? We want to always make things right when we get them wrong. Thank you for your time and your review. We appreciate your business.

December 19, 2024

The customer service is horrible and Charlie was my service advisor person and he had the worst attitude, very rude. More

by teh1458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie in service
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Dec 26, 2024 -

Phil Long Hyundai of Motor City responded

Teh1458 - We definitely did not want you to have a 1 star experience here at our dealership! Could you please reach out to Steve Krohn, the General Manager, at his direct line: 719-575-7601, to discuss what we need to improve upon? We want to always make things right when we get them wrong. Thank you for your time and your review. We appreciate your business.

December 14, 2024

Charlie was really helpful with my appointment. He explained all that wad going on and made me feel comfortable. More

by KNOTRETIRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts department
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